Change and Training Manager
Geneva
- Organization: WIPO - World Intellectual Property Organization
- Location: Geneva
- Grade: Mid level - P-4, International Professional - Internationally recruited position
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Occupational Groups:
- Education, Learning and Training
- Managerial positions
- Closing Date: Closed
IMPORTANT NOTICE\:
- The deadline for applications is indicated in local date and time.
- This post is a project post.
1. Organizational Context
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Organizational Setting
The post is located in the Enterprise Architecture and ICT Program Management Division, in the Administration & Management Sector (AMS). The Enterprise Architecture and ICT Program Management Division is the bridge between the ICT Department and WIPO's other business sectors. It ensures that the ICT infrastructure and services are responsive to WIPO's current and future needs. The Division also provides support to the Chief Information Officer (CIO) for program and budget planning.
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Purpose Statement
As part of the Enterprise Content Management (ECM) Project, the incumbent is required to deliver the change management, user training, and aligned activities in regards to the on-going implementation of the Enterprise Content Management platform.
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Reporting Lines
The incumbent works under the supervision of the Director of the Enterprise Architecture and ICT Program Management Division.
2. Duties and Responsibilities
The incumbent will perform the following principal duties\:
a. Change
Management\:
Creates the business readiness plan, taking into
consideration IT deployment, data migration, capability deployment (training
and engagement activities) and any business activities required to integrate
new digital processes or jobs into the "business as usual"
environment. Determines the readiness levels of business users with regard to
upcoming changes; uncovers readiness gaps and creates and implements action
plans to close the gaps prior to going live. Assists the user community in the
provision of transition support and change planning, and liaises with the
project team. Monitors and reports progress on business readiness targets,
business engagement activity, training design and deployment activities, key
operational metrics and return to productivity measures. Defines the series and
sequence of activities to bring stakeholders to the required level of
commitment, prior to going live.
b. Training
and development management\:
Determines the training and development programme and
delivery mechanisms needed to grow staff skills in line with business needs for
the Enterprise Content Management Platform. Evaluates learning outcomes.
Manages the development and provision of all learning, taking account of the
strategic aims of the ECM project as well as at the organisational level.
Specifies the content and structure of learning and
development materials. Takes responsibility for design, creation, packaging and
maintenance, and manages development to deliver agreed outcomes. Where
required, designs, configures and tests learning environments, including the
creation of simulated data.
c. Competency
assessment\:
Performs routine and non-routine skill/competency
assessments of knowledge, skills and behavior using specified methods aligned
with the implementation and ongoing usage of the ECM Platform. Uses the
outcomes of assessments and other data to analyze and evaluate the
effectiveness of learning / educational activities.
d. Training
delivery\:
Plans and schedules the delivery of learning
activities, based on learning objectives. Manages the delivery of programmes of
learning. Customizes formal and informal learning activities, incorporating
relevant business scenarios and case studies. Designs appropriate environments,
and delivers learning activities to specialist audiences.
e. Relationship
Management\:
Identifies the communications and relationship needs
of stakeholder groups. Translates communications / stakeholder engagement
strategies into specific activities and deliverables. Facilitates open
communication and discussion between stakeholders, acting as a single point of
contact by developing, maintaining and working to stakeholder engagement
strategies and plans. Provides informed feedback to assess and promote
understanding.
f. Information
content authoring\:
Controls, monitors and evaluates content to ensure
quality, consistency and accessibility of messages. Designs the content and
appearance of information deliverables
in collaboration with representatives of the intended audience(s). Moderates
content (in both draft and published forms) and ensures content can be
re-purposed appropriately. Creates and evaluates deliverables, ensuring
alignment with the agreed requirements, making optimal use of the chosen
medium(s). Reviews work of other content designers and authors for consistency
and accuracy, and takes responsibility for ensuring appropriate publication.
Understands the implications of publishing content and manages the associated
risks.
g. Business
analysis\:
Investigates operational requirements, problems, and
opportunities, seeking effective business solutions through improvements in
automated and non-automated components of new or changed processes. Assists in
the analysis of stakeholder objectives, and the underlying issues arising from
investigations into business requirements and problems, and identifies options
for consideration. Works with stakeholders, to identify potential benefits and
available options for consideration, and in defining acceptance tests.
h. Process
and System Testing\:
Specifies and develops test scenarios to test that
new/updated processes deliver improved ways of working for the end user at the
same time as delivering efficiencies and planned business benefits. Records and
analyses test results, and reports any unexpected or unsatisfactory outcomes.
Uses test plans and outcomes to specify user instructions.
Reviews requirements and specifications, and defines
test conditions. Designs test cases and test scripts under own direction,
mapping back to pre-determined criteria, recording and reporting outcomes. Analyses
and reports test activities and results. Identifies and reports issues and
risks associated with own work.
i. Customer
service support\:
Acts as the routine contact point, receiving and
handling requests for support. Responds to a broad range of service requests
for support relating to change management, communications and training, by
providing information to fulfill requests or enable resolution. Provides first
line investigation and diagnosis and promptly allocates unresolved issues as
appropriate. Contributes to creation of support documentation.
j. Performs other related duties as required.
3. Requirements
Education
Essential
Advanced university degree in a business or IT field, or in a related field. A first-level university degree in one of the aforementioned subjects plus two years of relevant experience in addition to the experience mentioned below may be accepted in lieu of an advanced degree.
Desirable
Recognised qualification in Change Management, such as Prosci Change Management Practitioner or equivalent.
Experience
Essential
At least seven years of relevant professional experience in Change Management and/or Training Management, including at least four years on projects relating to Enterprise Content Management platforms.
Desirable
Experience with the OpenText Content Server (v16) platform in the role of Change Manager and/or Training Manager.
Language
Essential
Excellent knowledge of written and spoken English.
Desirable
Knowledge of another official UN language, particularly French.
Job Related Competencies
Essential
Good knowledge of Enterprise Content Management Systems.
Ability to work accurately and respect strict deadlines.
Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
Desirable
Knowledge of the subject matter dealt with by WIPO.
4. Organizational Competencies
Communicating effectively.
Showing team spirit.
Demonstrating integrity.
Valuing diversity.
Producing results.
Showing service orientation.
Seeing the big picture.
Seeking change and innovation.
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Developing yourself and others.
5. Information
Mobility\: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Annual salary\:
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice. The figures quoted below are based on the September 2019 rate of 76.4%
P4 |
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Annual salary |
$72,637 |
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Post adjustment |
$55,495 |
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Total Salary |
$128,132 |
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Currency USD |
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Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Additional Information
Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.
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