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Operations Manager

Lilongwe (Malawi)

  • Organization: UNDP - United Nations Development Programme
  • Location: Lilongwe (Malawi)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Operations and Administrations
    • Managerial positions
  • Closing Date: 2019-12-16

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Under the overall guidance of Resident Representative and the direct supervision and instruction of the Deputy Resident Representative P&O, the Operations Manager leads, manages and assures the effective and integrated delivery of agreed business services through the following sub-groups:
  • Finance
  • Human Resources
  • Procurement
  • Administration 
  • ICT 
  • Security
S/he oversees the CO Operations team in financial, procurement, administration, security, human resources management and ICT support. S/he is accountable for the quality and timeliness of the team’s support services in accordance with UN Rules and Regulations and pursuant to applicable corporate performance standards. S/he is responsible for providing strategic advice to the Resident Representative and the Deputy Resident Representative P&O in financial resources and budget management as well as risk management, audit trend analysis and recommendation implementation, capacity development support for the Country Office Operations, in meeting operational performance standards of the Country office and ensuring conformity with UNDP Accountability Framework and Regulations and Rules. S/he works in close cooperation with the Bureau’s Management Support Team and designated staff to harmonize the provision of business advisory services and leverage operational performance.

Duties and Responsibilities

Management of the Country Office Operations team:
  • Build and manage a coordinated and effective team of professionals through results-oriented work planning, guidance, direction, supervision and performance assessment, promoting a work environment conducive to producing the outputs and delivering the services required in the results framework. 
  • Monitor and leverage the operations management team’s work to provide high quality technical support to meet CO’s operational needs aiming at enhancing it’s performance and delivery in close coordination with the Senior Management Team for alignment with best quality operational practices and new policy developments. 
  • Oversee the development and implementation of action plans in response to audit findings and recommendations in close coordination with the Senior Management Team, and the RBA Oversight teams at HQ to leverage the CO’s performance and adherence to quality assurance. Assess and manage risks ensuring deficiencies are addressed in a timely manner and strengthening internal control mechanisms. Alert the Resident Representative and the SMT on emerging risks and challenges.
  • Build positive relationship with external parties including other UN Agencies, donor and government officials and external organizations to tap into innovative approaches and best practices.
  • Monitor, analyse and advise senior management on strategic resource trends, issues and opportunities that may impact the CO’s financial sustainability and programmatic delivery commitments. 
Country Office Operation Support to RCO and UNCT: 
  • Coordinate and guide the CO Operational support for the quality, cost effective and timely provision of direct services to the RCO as well as technical support services to the other UN Agencies in the following areas: 
    • Financial Resource management 
    • Human Resources management
    • Procurement  
    • Information and Communication Technologies
    • General administration management and Common Services 
    • Business Continuity and Staff Safety and Security
  • Chair the OMT and contribute, in support of the UNCT to develop work plans, long term agreements and mechanisms to identify deficiencies and meet and anticipate UN agencies needs based on a continued analysis of inter-agencies aggregate results and evolving priorities and to inform the formulation of operational strategies by UNCT.
Support to the CO’s management practice and knowledge sharing:   
  • Contribute to organizational excellence and effective knowledge management as well as the effective use of enabling technologies for innovation and learning in operations management related issues.
  • Promote the active use of performance dashboard and feedback mechanisms for organizational performance improvements, including the communities of practice and development solutions teams.
  • Disseminate and encourage capacity building by contributing to the shaping of enabling policies, tools and mechanisms to facilitate organizational knowledge sharing and advancement. 


Core Competencies
Innovation (Ability to make new and useful ideas work)
Integrate & Empower (Strategic Advisor)
Leadership (Ability to persuade others to follow)
Integrate & Empower (Strategic Advisor)
People Management (Ability to improve performance and satisfaction)
Integrate & Empower (Strategic Advisor)
Communication (Ability to listen, adapt, persuade and transform)
Integrate & Empower (Strategic Advisor)
Delivery (Ability to get things done)
Integrate & Empower (Strategic Advisor)
Functional Competencies
Operational Efficiency (Ability to identify and execute opportunities to improve operational efficiency) 
Integrate & Empower (Strategic Advisor)
Strategic Planning (Ability to make decisions that align with strategy, vision and mission)
Integrate & Empower (Strategic Advisor)
Results Based Management (Ability to manage programmes and project with a strategy aimed at improved performance and demonstrable results)
Integrate & Empower (Strategic Advisor)
Internal Reporting and Accountability (Ability to create internal reporting and accountability processes and standards)
Integrate & Empower (Strategic Advisor)
Performance Management (Ability to manage organization, department and employee goals)
Integrate & Empower (Strategic Advisor)


Required Skills and Experience

  • Advanced university degree (Masters or equivalent) in Management, Economics, Business Administration or other related social sciences.
  • A minimum of 7 years of relevant experience at the national and international level, in a governmental, development multilateral or civil society organization setting in providing management advisory services and/or managing staff and operational systems and establishing inter-relationships among international organization and national governments.
  • Record of progressively responsible experience in operational audit management and/or operations management/advisory an advantage
  • Functional and operational knowledge of IPSAS and hands on experience in implementation of oversight mechanisms, and knowledge of organizational design and change management will be desirable.
  • Fluency in English 



Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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