Senior Response Officer

JOB OVERVIEW:

The Senior Response Officer will be responsible for leading the delivery of survivor-centered case management services. They will supervise and provide support to two women’s and child protection and empowerment (WCPE) case management officers in Montserrado county and local partner staff; including capacity building and coaching to enhance the quality of  GBV service delivery, weekly review meetings, and case management team debrief sessions to support identified challenges. The successful candidate will also provide technical assistance to partners on case management and psychosocial support for survivors of gender-based violence, women and girls through the Women Rise curriculum, adolescent girls programming, and awareness raising activities. The Senior Response Officer is required to adhere to the IRC GBV case management guidelines and international standards of GBV case management. In addition, they will oversee the implementation of all response activities at the community level and serve as liaison between IRC and the partners on response activities.

SPECIFIC RESPONSIBILITIES:   

PROGRAM ADMINISTRATION

• The Senior Response Officer will supervise all response activities in this Raising Voices Programme and is responsible as lead trainer for the delivery of technically comprehensive and competent training packages.
• The Senior Response Officer will supervise the implementation of the psychosocial support strategy to meet the needs of survivors, women and girls. 
• In collaboration with the Technical Coordinator, assess and build the capacity of IRC colleagues   and partners to provide quality psychosocial and basic case management  services to survivors of GBV, women and girls
• Supervise Case Management Officers to carry out all case management and psychosocial support activities, and ensure weekly work-plans for case management officers are completed.
• Guide monthly update meetings with case management officers. 
• Ensure that all work is done in accordance with established protocols and within ethical guidelines.

FINANCIAL AND LOGISTICAL RESPONSIBILITIES

• Raise, file, and manage PRs for the Response activities work stream to be verified on a monthly basis by the WCPE Coordinator.
• Communicate program progress, constraints, needs, and any other operational matters to the WCPE Technical Coordinator.
• Communicate supply and logistical needs to supervisor and adhere to all relevant IRC policies.
• Ensure adherence to IRC Finance and Logistics Policy.

STAFF SUPPORT AND SUPERVISION

• Ensure regular on-site supervision and mentoring of case management officers & Partners
• Develop, deliver, and evaluate quality capacity building training for staff & partners
• Ensure that all work with survivors, women and girls is carried out in accordance with established protocols and within best practice standards and guidelines.
• As needed for difficult or complex cases, provide assistance to case management officers and where appropriate liaise with WCPE Coordinator when necessary.

PLANNING AND COORDINATION

• Communicate program progress, constraints, needs identified and any other matters pertaining to the operations of the program to the WCPE Coordinator.
• Attend adolescent girl protection and empowerment coordination meetings as needed to ensure that all sectors (health, legal/justice, security, and psychosocial) are working together to meet the needs of girls and to prevent VAWG.

REPORTING, MONITORING AND EVALUATION

• Compile and submit comprehensive narrative monthly project reports to the WCPE Coordinator.
• Work with the M&E team to ensure that effective monitoring and evaluation systems are in place.
• Ensure that all internal IRC reporting requirements are met and that reports are of a high quality and submitted on time.

OTHER DUTIES

• Foster a sense of team spirit among program staff & partners that is conducive to all staff improving their knowledge and skills base.
• Ensure protection of beneficiaries from sexual exploitation and abuse by immediately reporting as per the IRC Way.
• Perform other tasks as requested by Program Managers and Technical Coordinator.

STANDARDS FOR PROFESSIONAL CONDUCT:

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.