Technical Protection Coordinator "Nationals Only"
Duties and responsibilities
Role and responsibilities
The Protection Coordinator will be responsible for supporting programme management with protection mainstreaming within the Country Office in line with NRC’s Protection Policy and global protection standards. The Protection Coordinator will work with programme and support teams to develop protection-mainstreaming tools and guidance to ensure protection is integrated within programme cycle management. The Coordinator will identify gaps in terms of field-based protection support and hold regular meetings with identified Programme (Protection) referral focal points to ensure quality in NRC’s response to protection cases. The Coordinator will develop strong working relationships with protection actors to ensure referral pathways. The Coordinator will also be the primary focal point for complex protection cases taking on direct case management responsibility if and when required.
-Ensure compliance with NRC (global and national) policies and procedures, handbooks and guidelines and/or propose new initiatives to bridge gaps and implement these.
-Develops systems and SOP’s that address Protection needs and follow up on their implementation with Area Managers and the Head of Programs Unit
-Support the training, capacity building and mentoring of field staff and partners on minimum protection standards
-Identify, analyze and evaluate key processes and gaps in the team activities ensure support to program management on recommendations
-Ensure that issues related to Protection are explored in sensitive ways that adhere to a “Do no harm” approach
-Oversee the implementation plan and roll-out of the Protection Resource Pack with guidance and tools for safe programming and integrated protection
-Ensure protection focal points are identified and provide tools, SOPs, training and guidance to referral focal points and program teams to ensure quality in protection referrals in line with NRC internal SOPs.
-Identify gaps in terms of field-based protection support to ensure support to programme management on specific programme.
-Contribute to regular context analysis updates and protection trends analyses, as well as other advocacy initiatives
-Act as primary focal point for sensitive cases, including for example PSEA & child protection cases, if and when capacity is not available at field level.
-Work with partners and program staff to ensure up to date referral pathways.
-Support program teams in carrying out do no harm analysis and other similar exercises to address and mitigate protection risks.
-Provide capacity building to local partner on protection issues and standards in collaboration with the partnership unit.
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
-Area Managers, Project Managers, Project Coordinators
-Head of Programs, CC Specialists
-Protection Referral Focal Points
-Advocacy and Policy Advisor
-Country Security Advisor
-Protection Advisor, NRC Head Office, Oslo
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
- Five years of experience, three years of which working in Protection in a humanitarian/recovery context
- Previous experience working in complex and volatile contexts
- Documented results related to this position's responsibilities
- Experience working in coordination and liaising with external actors
- Experience developing and delivering protection training and good presentation skills in Arabic/English
- Ability to multi-task and work with short deadlines
- Ability to work independently and proactively with limited daily support and supervision
- Context related skills, knowledge and experience (shall be adapted to the specific position):
- Knowledge of the Jordan context and broader Syria crisis
- Knowledge of global protection standards and relevant bodies of international law
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
-Handling insecure environments
-Planning and delivering results
-Working with people
-Communicating with impact and respect
We can offer
Duty Station: Amman
Salary: 2227 JOD(Subject to Social Security & Income Tax)
Contract: till 30th September 2020
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights.
NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities
NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.