Cleaning Service Supervisor (SMB-SIS-2020-40-LD)

Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Job Description

Introduction

Are you ready to be part of the team responsible for cleaning services at one of the world's largest and most respected centres for scientific research? We are looking for a dedicated, competent and motivated cleaning service supervisor to join the team. CERN, take part!

Functions

The cleaning activity for the entire CERN domain (French and Swiss part) including the experimental points concerns approximately 600 buildings and halls, which corresponds to ~ 340,000 m2 of surface that has to be maintained. The cleaning activities cover the surface building and underground premises, offices, public areas, workshops, storage areas, sanitary facilities, and technical facilities (including some RP zones). As a member of the Site Services group, you will:

• Check compliance of the work performed with the contractual technical specifications and monitor the service level provided by the different contractors.
• Organise periodic quality checks of the service provided by the contractors.
• Coordinate any additional specific work with the contractors’ site management.
• Set process and procedures, ensure their enforcement and respect by the contractors, take corrective measures where necessary; ensure continuous improvement of the cleaning service.
• Ensure data maintenance of the cleaning databases.
• Develop KPIs and report on the cleaning service activities.
• Monitor the cleaning expenses during the annual exercise and ensure that costs remain in the frame of the annual budgetary envelope.
• Monitor pest control activities.
• Participate in the definition of the technical specifications when market surveys and calls for tenders are launched to renew the service contracts.

Qualifications

Higher technical diploma in the field of hygiene, cleaning services, quality and environmental management, or equivalent experience, or a related field.

Experience:

• Demonstrated experience managing, improving and monitoring cleaning activities and teams.
• Lean management experience would be an asset.

Technical competencies:

• Organisation, planning and control: setting up working processes, ability to monitor, supervise and audit cleaning activities and service level.
• Quality management: broad knowledge of the various cleaning techniques and products in different types of buildings (industrial, technical installations, in premises open to the general public, technical and scientific premises requiring a particularly high standard of hygiene, etc.).
• Use of office software packages.
• Customer service: strong customer orientation with an ability to promote mutual understanding.
• Knowledge in the field of cleaning in controlled radioactive areas would be an asset.

Behavioural competencies:

• Achieving results: being rigorous and producing quality results at first attempt Having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
• Demonstrating flexibility: adapting quickly and resourcefully to shifting priorities and requirements.
• Communicating effectively: ensuring that information, procedures and decisions are appropriately documented.
• Building relationships: showing courtesy and consideration in dealings with others. Being able to put self in the shoes of others in order to understand their needs and interests.
• Working in teams: building and maintaining constructive and effective work relationships. Gaining trust and collaboration from others.

Language skills:

Spoken and written English or French: ability to understand and speak the other language in routine situations.

Additional Information

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 26.03.2020

Employment Conditions

Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

These functions require:

• Work in Radiation Areas.
• Interventions in underground installations.
• A valid driving licence.
• Work during nights, Sundays and official holidays, when required by the needs of the Organization.

Job grade: 3-4

Job reference: SMB-SIS-2020-40-LD

Benchmark Job Title: Process/Services Assistant

Please make sure you have all the documents needed to hand as you start your application, as once it is submitted, you will not be able to upload any documents or edit your application further