Response Coordinator

*Job Summary:***

Leads the organization’s humanitarian response activities at the field level, providing leadership to ensure rapid, scale-able and high-quality response. Serves as the lead senior representative in the field. Primary responsibilities are to manage and support all activities for potential sites. Manages all project related activities while ensuring internationally accepted practices of care and treatment are followed.

Northeast Nigeria is facing a protracted humanitarian crisis with a vast number of Internally Displaced Persons in need of emergency assistance. FHI 360 has been operating in Nigeria for over 30 years and in 2017, began providing support to IDPs across the northeast, based from Maiduguri, Borno state. The integrated program provides life-saving and sustaining activities under health, nutrition, WASH and protection. We are currently seeking qualified candidates for the position of: Response Coordinator.

Duty of Care Statement: This duty station has been designated as high risk or extreme risk and poses a heightened risk or direct threat to personal safety. Applicants should research this location and the associated risks before submitting an application.

Accountabilities:

• Oversee on-site humanitarian response including management of programs, personnel, logistics, security, fundraising, external representation and transition planning.
• Manage and mentor field staff including technical leads, HR, logistics, grants and administration, finance, monitoring and evaluation, and others at the field level to create a strong foundation for emergency programming.
• Lead, oversee and coordinate field assessments of emergency needs and develop a response strategy in collaboration with host country government, the UN system, other humanitarian organizations and the Crisis Response Team (CRT), as well as Regional and Country management teams as appropriate.
• Design, develop, resource (people and funds) and implement emergency response programs that meet the near and longer-term program objectives needs of an affected community.
• Oversee quality and consistency of programs through on-site monitoring to ensure and enhance program effectiveness and quality.
• Advocate with and/or advise peer agencies, local governments, donors and other stakeholders to influence responses to promote delivery of inclusive and high-quality humanitarian services.
• Oversee and ensure compliance with FHI 360 policy, procedures and practices throughout the program; recommend country or emergency specific policy/procedures as required.
• Coordinate with country office (if applicable) and Headquarters (HQ) to troubleshoot any issues; make recommendations for corrective actions
• Provides technical support and manages protection support activities for three project sites.
• Provides technical guidance in the development and dissemination of tools, protocols and interventions for protection support.
• Provides technical guidance and capacity strengthening for field project site Protection Officers, caseworkers, and community volunteers.
• Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
• Provides leadership and team building.

Applied Knowledge & Skills:

• Diverse geographical work experience required.
• Demonstrated ability to influence peer agencies, local government and community leaders to work effectively towards a common and agreed upon result.
• Demonstrated ability to evaluate and implement best practices and processes affecting multiple technical specialties to achieve rapid, consistent and high-quality outcomes.
• Experience developing, resourcing and leading large budget, complex projects spanning multiple technical specialties.
• Multi-lingual skills advantageous – with priority placed on French and Arabic.
• Experience implementing programs for the Office of U.S. Foreign Disaster Assistance (OFDA) and State/PRM required.
• Knowledge and application of Core Humanitarian Standards (CHS), Sphere standards and Red Cross/NGO Code of Conduct.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
• Must be able to read, write, and speak fluent English.

Problem Solving & Impact:

• Works on problems of diverse scope that require analysis or interpretation of various factors.
• Exercises judgment within selecting methods and techniques to determine appropriate action.
• Builds productive working relationships with internal and external staff.
• Decision may affect a work unit or area within a department.

Supervision Given/Received:

• Sets goals and budgets for projects and leads in achieving project goals
• Leads coordination of resources for ongoing projects across functional areas and addresses/resolves project issues
• May provide guidance to other lower level personnel.
• Typically reports to an Associate Director or Director.

Education:

• Bachelor's Degree or its International Equivalent in Economics, Education, Environment, Health, Human Development, Information Science, International Development, Social Sciences or Related Field.
• Master or other advanced degree preferred.
• Certification and/or Degree in logistics and/or supply-chain management preferred.
• Certification in project management preferred.

Experience:

• Typically requires 5-8 leading complex on-site emergency response projects and/or programs.
• Experience establishing startup operations/projects in new countries preferred.
• Proficiency with database management software and on-line search tools required.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift 5 - 50 lbs.

Technology to be Used:

• Personal Computer, Microsoft Office 365 (i.e. Word, Excel, PowerPoint, e-mail), office telephone, cell phone and printer/copier.

Travel Requirements:

• Greater than 25%

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.

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