Instructional Design Consultant - DFAM, New York HQ

Enterprise Risk Management (ERM) is the umbrella framework within which risks and opportunities to UNICEF and its beneficiaries are documented, managed and reported. It is an integrated organization-wide discipline and process which links the management of strategic objectives for continued improvement of organizational performance. ERM is a priority component of good governance at UNICEF and the United Nations. To continue good governance and improved management, recommendations to implement comprehensive and coordinated trainings on risk management have been addressed in face-to-face workshops and webinars on the topic.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope..

The Strategic Business Support (SBS) section of the Division of Financial and Administrative Management (DFAM) is seeking an instructional design and online learning production consultant (IDC) to assist the organization to bring quality online learning to a globally dispersed workforce, and in particular Operations staff, who serve as organizational risk and policy focal points for their respective offices. The IDC will report to the Chief of SBS and work closely with the SBS ERM Specialist, who has drafted the base content for the online training.

The specific project deliverable is an interactive, online course suitable to adult learners entitled: "Enterprise Risk Management" that will be hosted on AGORA, the UNICEF learning management platform for online learning (Moodle/Totara).

How can you make a difference?

1.1 Tasks to be performed by the IDC

1. 1.0 -1.5 hours ERM at UNICEF eLearning course, published as SCORM 1.2
2. Detailed Design and Development Work Plan at the start of the project
3. Design document that details course:

• Learning objectives
• Learner profile
• Modules
• Content sources
• Subject matter experts
• Instructional strategies
• Graphics and multimedia development strategies
• Evaluation methods

4. Course design, development tasks include:
   1. Consult and collaborate with SBS ERM on content, concepts, instructional design, activities, development and multimedia strategies.
   2. Develop, at minimum 2 design options for DFAM consideration addressing color, format, content, etc.
      1. Slide design
      2. Design/develop AGORA layout and functionality to host course
   3. Course design document
   4. Clear & structured documentation of key phases and/or concepts (throughout the project)
5. Compiled and consolidated feedback for each review cycle phase of the project
   1. Further develop course script (draft, versions and final)
   2. Develop course storyboards for DFAM review
   3. Develop course using Articulate 360 (Storyline)
   4. All data and resources organized and saved in easily accessible file on SBS SharePoint library
   5. Produce and edit any audio/video course assets using Skype for Business, Zoom, iPhone/Android when applicable and as requested
   6. Publish the course to the Articulate 360 Review platform for QA feedback of course milestones and final deliverable. Including:
      1. Learning evaluation (final quiz) 
      2. Reaction evaluation
      3. Certificate
   7. Incorporate changes from up to 3 DFAM QA reviews.
   8. Publish course as SCORM 1.2 for upload to AGORA
   9. Setup course enrollment in AGORA
   10. 30 days of maintenance not a deliverable

1.2 Deliverables

1. Detailed Design and Development Work Plan
2. Develop at minimum 2 design options for DFAM consideration (slides and AGORA)
3. Course script/transcript (Word)
4. Course storyboards with images/graphics, navigation, script, screen content
5. Five (5) final version slides and/or AGORA page
6. Full and final product
7. Publish course (successful upload of the final product) as SCORM 1.2 to AGORA

8. Complete course data files in a workable format (source files, not PDF):

1. Visuals
2. Graphics
3. Videos and audio recording
4. Storyline source code

To qualify as an advocate for every child you will have…

• Education:

  An advanced university degree in instructional design, adult learning, or online and distance education required. Social science or management degree (human resources, business administration, international relations, psychology, etc.) possible if complemented with relevant on the job experience. Additional professional training an advantage.

  Work Experience:

  • At least 5 years' experience in online and distance learning (knowledge or experience of instructional design, technologies, development processes, needs analysis).
  • A minimum of 5 years of professional experience in instructional design and the use of learning technologies for distance and blended training purposes.
  • Experience in working with Moodle / Totara Learning Management Systems as a solution to create and/or deliver e-learning programmes is essential.
  • Exposure to international professional contexts and/or multicultural environments within the United Nations Systems, preferably in UNICEF.  
  • Experience in coordinating the development of online learning activities and resources for adults.
  • Experience with video / audio recording and editing (semi-professional).
  • Prior hands-on experience in innovate and use modern technologies and methodologies to support UNICEF's learning initiatives is desirable.

  Language Proficiency

  • Fluency in English is required. Knowledge of  Spanish and /or French is highly desirable.

  Skills

  • Strong project management skills (possibly including various concomitant projects).
  • Attention to detail, excellent organizational skills, ability to work well with others
  • Ability to work with virtual teams (vendors, subject matter experts, testers, etc.)
  • Excellent oral and written communication skills
  • Knowledge of distance education challenges and learning management systems centred around clients' needs and capacities.
  • Good understanding of graphic design for learning principles.
  • Advanced knowledge of Totara LMS or Moodle LMS environments (Articulate 360) - in particular regarding content integration and setup and user support.
  • Knowledge and understanding of Articulate Storyline and Camtasia.
  • Strong pedagogical and analytical skills, capacity to coordinate the work of e-learning vendors, and provide innovative ideas in order to deliver quality e-learning services.
  • Knowledge and understanding of content management platforms and knowledge sharing tools highly desirable.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

In responding to this advertisement, prospective IDCs, please also include samples of your work (attachment or link), previous client list and based on your experience -estimated time and cost to perform the tasks and handover to UNICEF, the deliverables listed above.

Potential IDC finalists will be contacted and requested to draft an approach to the UNICEF Enterprise Risk Management eLearning Course.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.