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Head, Digital Business Service Section

Geneva (Switzerland)

  • Organization: WIPO - World Intellectual Property Organization
  • Location: Geneva (Switzerland)
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Operations and Administrations
    • Managerial positions
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
    • Sustainable Business Development
  • Closing Date: 2020-06-02

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 IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.


1.     Organizational Context

  1. Organizational Setting

    The post will be located in the Digital Business Service Section, Office of the Assistant Director General, Global Infrastructure Sector.   The Global Infrastructure Sector is responsible for cooperation with intellectual property (IP) offices, users and other stakeholders to develop shared IP tools, services, standards, databases and platforms.  The Section will be created in the Office of the Assistant Director General and will report to the Assistant Director General.  The Section will be responsible for the coordination of WIPO’s delivery of digital business services, including those which are provided by WIPO Proof and WIPO AI Tools.
  2. Purpose Statement
    The main role of the incumbent is to develop, design, coordinate and implement a new strategy and business model for the delivery of the Organization's new digital tools and services to users worldwide in a larger scale and in support of the existing services for international filing and registration of IP rights that the Organization is administering.
  3. Reporting Lines
    The incumbent works under the supervision of the Assistant Director General of the Global Infrastructure Sector.

2.     Duties and Responsibilities

 The incumbent will perform the following principal duties\:


 a.   Lead and plan the work of the Section; Coordinate WIPO's delivery of digital business services with a view of augmenting the scope of existing services as well as conceiving novel and state-of-the-art digital services;


 b.   Develop, design, coordinate and implement a new business strategy and business model for the efficient and effective delivery of the Organization's new digital tools and services, including WIPO Proof, and services related to IP data and Artificial Intelligence (Al), with a view to supporting and complementing the existing services of the Organization for international filing and registration of IP rights;


 c.   Research and analyze the coherence and consistency of existing policies on related digital services; Formulate new policies on the use and access to WIPO’s digital tools and services by Member States, the private and public sectors and other stakeholders;


d.   Ensure that the new digital services strategy responds to users' needs and also enhance the quality, cost-effectiveness, and business continuity of the Organization’s delivery of its digital tools and services; Analyze the response from users and the market potential for refinement of the strategy;


e.   Lead strategic engagement with users and potential users of the tools and services. Identify and undertake opportunities to interact with Member States and other stakeholders so as to enhance the customer’s experience and WIPO’s relevance and trust in this market; Create a wide range of marketing materials;


f.    Coordinate with the ICT Department, Security and Information Assurance Department, Global Databases Division, Advanced Technologies Applications Center, and other relevant business units for Global IP Protection services to enhance the responsiveness to demands from users of WIPO's digital services;


g.   Keep abreast of developments and innovation in the area; Provide periodic reports on developments applicable to enhancing the palette of services provided by the Section;


h.   Advise the Assistant Director General on a broad range of issues and programs, as well as digital tools and services trends and developments including pricing and variety of services, policies regarding access to WIPO’s digital services and the associated data, and justify and defend appropriate courses of action;


i.    Participate in international conferences and seminars/workshops;


j.    Perform other related duties as required.


3.     Requirements



Advanced university degree in business administration, communications or related field. A first-level university degree in one of the aforementioned disciplines plus two years of relevant experience in addition to the experience mentioned below may be accepted in lieu of the advanced university degree.




At least 10 years of relevant professional experience in the field of marketing and/ or business development at the national and/ or international levels, of which at least five have been spent in leading, designing and implementing business plans, outreach programs or activities in the area of digital services.



Experience in leading a global program in relation to innovation or the creative industry.




Excellent knowledge of written and spoken English.



Good knowledge of other official UN languages.


Job Related Competencies


Proven managerial abilities.


Thorough understanding of digital business services and knowledge of the associated markets.


Competent user of Microsoft Office applications Word, Excel, Outlook, PowerPoint) and the internet.


Excellent analytical, organizational, communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.


4.     Organizational Competencies

      1.   Communicating effectively.

      2.   Showing team spirit.

      3.  Demonstrating integrity.

      4.   Valuing diversity.

      5.   Producing results.

      6.   Showing service orientation.

      7.   Seeing the big picture.

      8.   Seeking change and innovation.

      9.   Developing yourself and others.

5.        Information

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.


Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the March 2020 rate of 78.2%





Annual salary



Post adjustment



Total Salary



Currency USD





Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.


Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.


Additional Information


Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.


This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.


Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.


The Organization reserves the right to make an appointment at a grade lower than that advertised.




By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.


In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\:// Some professional certificates may not appear in the WHED and these will be reviewed individually.


Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.


Additional background checks may be required.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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