TA - Lead Trainer, RBM Project in the Division of Strategic Planning and Results in Geneva

Terms of Reference
Lead Trainer, RBM Project
RBM Renewal Project, Division of Strategic Planning and Results

Title: Lead Trainer, RBM Project
Duty Station: Geneva, Switzerland
Duration: 12 months
Contract Type: Temporary Appointment (TA)
Closing date: 2 June 2020
Start date: ASAP

UNHCR, the UN Refugee Agency, is offering a full time position within the RBM Renewal Project team/DPSR  in Geneva, Switzerland, Headquarters.
The Office of the United Nations High Commissioner for Refugees (UNHCR) introduced its current Results-Based Management (RBM) approach in 2009.  This approach was based upon the adoption of a comprehensive Results Framework and the introduction of Focus, the organization¿s results based management (RBM) tool.  UNHCR¿s use of RBM has supported evidence-based planning, decision making, accountability for results, and the ability to deliver and report on its work for refugees and other people affected by displacement.
UNHCR is a global organisation dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.
Organizational context
UNHCR¿s internal and external environments are rapidly changing.  Externally, UNHCR must respond to the needs of increasing numbers of people affected by displacement as well as the ever-growing demands of stakeholders for better accountability and transparency. At the same time, the organization must align with the reforms of the UN Sustainable Development System and meet its obligations under the Global Compact on Refugees.  Internally, in order to be closer and more responsive to the needs of displaced people and host communities, UNHCR has been shifting its focus to its field operations by decentralizing authority and accountability to the regions.
In this context, UNHCR¿s RBM approach is being reconceptualized.  The RBM Renewal Project is a transformative change initiative aimed at strengthening the organization¿s ability to plan, manage and present results.  It is made up of four workstreams: (1) process, (2) RBM approach, (3) change, culture and communication, and (4) the IT solution.  By improving the concepts, processes and IT tools used for RBM, the project will enable field operations to adapt their strategies more closely to their operational context. At the same time it will enable the organization as a whole to report at the global level more clearly and coherently and in closer alignment with partner organizations.  The changes to be introduced will require a substantial programme of training during 2020 and 2021

The position
As a member of the RBM Renewal Project and of the workstream related to Change, Culture, Communication and Training, reporting to the Change and Communications Manager (RBM), and working closely with the other workstreams, the Lead Trainer will coordinate and take a supervisory role in learning and training activities for the rollout of the new RBM concepts, processes and IT system. The Lead Trainer will prepare and manage a team of trainers and will be responsible for the scheduling and delivery of the RBM training and learning programme.  The Lead Trainer will also coordinate with UNHCR¿s Global Learning Development Centre (GLDC) in Budapest, Hungary to ensure that the RBM knowledge and skills management are mainstreamed into the organization¿s learning and training policies and approaches.

Duties and responsibilities
The incumbent will perform the following duties:
¿ Implement the learning and training plan. Tasks will include: creation of training course content and training material; logistics and scheduling of all training courses; delivery of training in Headquarters, regional and field offices, and by webinar or videoconferencing.
¿ Manage and deliver a ¿train the trainers¿ effort for the RBM rollout, ensuring that trainers are equipped to deliver end-user training and ¿TOT¿ packages.
¿ Manage and take part in the development of e-learning materials, in line with the project¿s learning needs assessment and training strategy.
¿ Arrange for all the above activities to be carried out in multiple languages.
¿ Supervise staff and consultants involved in the above activities.
¿ Prepare IT environments for use in hands-on training.
¿ Collect and analyze training feedback and incorporate this feedback into the revision of training content.
¿ Coordinate with UNHCR¿s Global Learning Development Centre (GLDC) on learning and training issues, identifying synergies and areas of cooperation.
¿ Assist in the design and development of training material on the new RBM processes and tool within the existing GLDC training framework used for the Systems, Tools and Skills Learning Programme. 
¿ Support other project workstreams as required.
¿
Essential minimum qualifications and professional experience required
The ideal candidate will have:
¿ At least 10 years of experience working in designing, supporting and implementing large learning development engagements with progressive leadership and coordination responsibilities, preferably in the public sector or the international development/humanitarian sector.
¿ At least 5 years of experience in the preparation of e-learning courses using an industry-standard tool (e.g. Adobe Captivate, Oracle UPK).
¿ Minimum 8 years of relevant international job experience in the preparation of e-learning courses using an industry-standard tool (e.g. Adobe Captivate, Oracle UPK) with graduate degree (equivalent of a Master¿s) / 9 years with undergraduate degree (equivalent of a BA/BS) in business administration, management, economics, human resources, organizational development, psychology, or related subjects.
¿ Certifications and/or training in adult pedagogy and/or learning methodology development and delivery are preferred.
Additional experience and abilities
¿ Knowledge and understanding of learning theories, concepts and approaches relevant to a large corporate change process.
¿ Excellent verbal, written communication skills in English are required. Proficiency in French and/or Spanish is a great advantage.
¿ High-level facilitation skills or related certification are highly desirable.
¿ Prior managerial experience, particularly management of training teams, is highly desirable.
¿ Experience with results-based management, other corporate performance management approaches, and/or staff performance management approaches is an advantage.
¿ Ability to integrate into public sector teams, with excellent interpersonal skills and client focus.
¿ Proven ability to work in a dynamic work environment under constant change.

Location
The successful candidate will be based with the RBM Project team at UNHCR Headquarters in Geneva, Switzerland.

Conditions
The assignment is for one year and the start date is in June 2020. It is a full-time role with working hours, Monday to Friday with a total of 40 hours per week.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees). Please note that the closing date for this TA Advertisement is Tuesday 2 June (midnight Geneva time).