Training & Communication Specialist

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. 

ABOUT WFP 

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. 

ORGANIZATIONAL CONTEXT 

Assets (including light and armoured vehicles, generators and pre-fabs) are essential to deliver our mandate to serve our beneficiaries. And WFP Management Service Division (MSD), in particular the Asset Management Unit (AMU), is taking great strides on its new approach to responsible asset management through improved tracking, accounting, policy and guidance.  

When new tools and guidance occur, educational materials need to be revised and adapted to accommodate these changes. For this reason, the AMU training strategy must be re-vamped and new content be created to meet the new needs of our staff from self-paced learning (e-learning modules) and webinars to hands-on training (face-to face).  

In addition, in 2020, the team will be rolling out a structured communications strategy to ensure timely information is received and pushed out effectively between HQ, Regional Bureaux and Country Offices. Both training and communications needs to go hand-in-hand to support the change management initiatives taken around Asset Management in WFP, especially around the decentralization of asset management.   

The AMU is currently seeking a Training and Communication Specialist for proposing, managing, designing, developing, coordinating and conducting training programs, as well as supporting various communications within the team. 

This position is suited for someone who can work both independently and, in a team, has excellent oral and written communications skills, is impeccably structured and organized, technology-savvy, quick to learn new tools and to familiarize with business processes so that s/he can understand subject matter experts. 

JOB PURPOSE 

Under the joint supervision of the Global Asset Manager and the Asset Management Decentralization stream leader, the candidate will design training content from conceptualisation through to creation of new - and where available, repurposing of existing – materials. Internal promotion of the training also falls under the responsibility of this position. 

ACCOUNTABILITIES/RESPONSIBILITIES: 

1. Analyse existing training material and work with subject matter experts to assess learning needs, audience and best methodology of training 

2. Set instructional end goals and create content that matches them 

3. Create engaging learning activities and compelling course content (including exercises, activities that enhance the learning process, as well as dataset for training purposes in the training environment of the corporate ERP system) 

4. Develop and edit learning materials and content (such as lesson plans, lesson content, learning objectives and assessment tools) 

5. Create supporting material/media (audio, video, simulations, role plays, games, etc.) 

6. Train peers and colleagues to use online learning programs 

7. Define implementation plan and training strategy 

8. Develop guidance and communication strategy 

9. Master relevant Asset Management system functionalities with the capacity to transform technical details into training materials and deliver related training sessions on them; 

10. Facilitate training sessions (classroom, webinar, etc.), inter alia System integration, Asset Management Decentralization, and GEMS mobile 

11. Develop and distribute surveys, questionnaires, learning aids to make sure learning is effective and that learning transfer takes and provide recommendations based on analysis  

12. Assist training participants as needed (answering inquiries about content, technology, access, etc.) and troubleshoot users’ problems or address user-reported issues to the relevant division (HRMC) 

13. Participate in Learning Management Group meetings and community discussions 

14. Organize workshops, coordinate and make recommendations on event planning, ensuring appropriate services, equipment, plans and suitable materials are made available 

15. Support, contribute or facilitate a regular flow of information and messages on AMU activities, guidance, release notes and updates to key audiences monthly posting articles on WFP Communities ensuring consistency with corporate messages 

16. Ensure that relevant information is collected, maintained and available to all relevant users in well-structured files and databases (SharePoint/Teams folders). If needed, create a clear folder structure which is self-explanatory for other users. 

17. Contribute to the development of communications methods and processes in order to improve their effectiveness and increase awareness of Asset Management Unit’s work 

18. Coordinate and revise translation of training materials 

19. Deliver any other tasks as assigned by the supervisor to meet the overall training and communication objectives of the unit. 

DELIVERABLES AT THE END OF THE CONTRACT: 

• Successfully demonstrated application of the ADDIE model (Analyze, Design, Development, Implementation, Evaluation) to organize and streamline the production of course content.  

• Comprehensive communication package regarding Asset Management Decentralization prepared and addressed to Country Offices in a timely and efficient manner.

QUALIFICATIONS & EXPERIENCE REQUIRED: 

Closing date:    3 JUNE 2020