Head of Applications Governance Section

Head of Applications Governance Section, in the Application Services Division, Information Technology Department, Directorate of Internal Services

You will report to the Head of the Application Services Division of the Information Technology Department, Directorate of Internal Services, and be responsible for management of the “Applications Governance” Section and its resources and activities. In addition, you will be required to contribute to various Section activities and to represent it in various boards and reviews, as necessary.

Your tasks will include:

• managing a team of experts setting the pace for the functional and technical sections to operate according to a frictionless common method;
• organising sessions to build up networks of best practices across IT at ESA (as an evangelist on how best to perform);
• ensuring the planning, maintenance and evolution of the IT department’s application governance;
• identifying issues in matrix operations services and facilitating conflict resolution; 
• providing applications governance to the IT department, customers and other key stakeholders;
• identifying areas for improvement in IT processes/Method/Tools providing possible solutions compliant with the IT strategy;
• monitoring and guiding the Division Sections with respect to compliance with data protection rules, and data and record management guidelines;
• providing regular, comprehensive status and progress reports, covering scope, cost, schedule and quality, to the Head of Division and Department management, as required;
• providing expert support to business counterparts and operations, as required;
• ensuring quality compliance, as per QMS procedures, and managing projects according to the methodology adopted.

You should have a Master’s degree in Computer Science and or/management.

You should also have :

• more than 10 years’ professional experience in integrating, implementing and/or managing large SAP ERP projects, with strong functional knowledge of SAP ECC (financial, controlling, fund management and project);
• good knowledge of SAP Supplier Relationship Resources modules and/or Human Resources modules is an asset;
• highly methodical approaches to work and strong planning abilities, as well as excellent written and spoken communication skills are required;
• knowledge of ERP (SAP), PLM , DMS/CMS and BI solution types and TOGAF, BPM, PMBOK/PMP, ISTQB, PROSCI and ITIL methods/standards.
• the potential to manage individuals or a team [of experts] [in a project or R&D setting];
• the ability to organise their activities and ensure a motivating work environment;
• strong leadership capabilities, with proven relationship management and communication skills;
• the ability to drive their team’s performance, developing their people by encouraging learning, delegating responsibility and giving regular and constructive feedback;
• strong problem-solving skills to deal with day-to-day operational challenges, together with demonstrated planning and organisational skills;
• a strong results orientation with the ability to set priorities and present practical solutions both orally and in writing;
• the ability to manage challenging situations proactively and constructively and to be customer focused.

Previous people management experience is an asset for the position, as is international experience, i.e. outside the candidate’s home country, as well as experience in diverse functional areas relevant to the activities of ESA.