Phoenix (United States of America)
Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking.
Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.
Under supervision of Clinical Supervisor, the Clinical Coordinator performs duties in support of the mental health and safety needs of IRC clients by advocating for access to quality care. This position participates in care coordination across internal and external multidisciplinary service providers through referral pathways, resource development and relationship building with community providers. In addition, the Clinical Coordinator will develop and deliver trainings for mainstream community service providers to raise cultural awareness and advocate for culturally relevant and competent care for refugees and asylum seekers. This position does not directly manage any staff but will help recruit, provide orientation and train interns and volunteers.
•Screen clients for emotional distress and common mental health conditions;
•Screen clients for experiences of domestic violence and/or sexual assault through the use of the Bridge to Safety Screening Tool;
•Provide education about domestic violence, common mental and substance abuse disorders, and available treatment options.
•Provide follow-up support and referrals for clients who disclose experiences of violence in coordination with other IRC staff;
•Coordinate all external referrals for behavioral health services and ensure a warm hand off by accompanying clients to their initial appointments;
•Follow up on referrals, verify access to services and advocate for services that reduce barriers to client access, are linguistically appropriate, and culturally competent;
•Track clinical outcomes with clients who are receiving behavioral health services in the community by conducting client feedback surveys;
•Serve as a point of contact and participate in internal and external consultation and coordination meetings to ensure triage of needs and access to services;
•Assists with triage of clients presenting in crisis and/or reporting domestic violence;
•Engage in suicide and domestic violence safety planning with clients as needed;
•Carry a small caseload of 5-8 clients who are enrolled in the survivor of torture program and provide intensive case management services, including developing self-sufficiency strategies, monitor progress, and provide support to clients in addressing housing, health, education, employment, financial assistance, legal issues, and other needs which may emerge. Coordinate with other IRC programs, and other service providers to meet the needs of clients.
•Cultivate relationships with providers across all disciplines in the interest of building an expanded community of providers equipped with the knowledge and skills to provide appropriate services for refugees and asylum seekers;
•Facilitate/co-facilitate a minimum of 1-3 psychosocial support workshops each quarter;
•Maintain required documentation for all client contacts as well as required program tracking;
•Prepare and deliver training to the community partners on best practices with non-US born survivors;
•Participate in recruitment, onboarding process and retention of H&W interns and volunteers;
•Follow all IRC policies, procedures, and protocols including adherence to the IRC Way and Child Safeguarding
•Perform other duties as assigned.
Key Working Relationships:
Position Reports to: Clinical Supervisor
Position directly supervises: N/A
Indirect Reporting: N/A
Other Internal and/or external contacts:
Internal: IRC staff, interns, volunteers, and clients
External: Community partners, schools/universities, and other social/behavioral health service agencies in Maricopa County
•Graduate degree in psychology, counseling, social work or a related field;
•Case management experience in a social services environment strongly preferred, ideally with refugees, asylum seekers, and highly traumatized populations,
•Ensures confidentiality of verbal and written member information, in accordance with IRC policy, Federal, State or local laws.
•Must have a working knowledge of trauma-informed care, common mental and substance abuse disorders, and domestic violence.
•Experience with crisis intervention, domestic violence response, and survivors of torture preferred.
•Experience with screening and assessment for common mental / substance use disorders preferred.
•Knowledge of community based behavioral health services.
•Familiarity with brief, structured counseling techniques (e.g., Motivational Interviewing, Behavioral Activation).
•Ability to maintain effective and professional relationships with clients and other members of the care team.
•Ability to work effectively and exhibit professional work ethics, working cooperatively and respectfully with partners, colleagues, clients and other stakeholders in a cross-cultural and team-based environment.
•Strong written and verbal communication skills, as well as presentation skills.
•Ability to work independently as well as a member of a collaborative team.
•Must be proficient in the use of computer programs such as Microsoft Office.
•Bilingual in Spanish and/or other languages is preferred.
•Possess or be eligible to receive a fingerprint clearance card.
•Valid AZ drivers' license in good standing and ability to drive a company van.
•Will be required to drive personal vehicle for business needs.
Current remote work. Standard office work environment combined w/ standard classroom setting, teleconferencing (working from home), and some travel throughout service delivery area. The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations
IRC- leading the way from harm to home
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law