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Protection Worker

Adana (Turkey)

  • Organization: GOAL
  • Location: Adana (Turkey)
  • Grade: Level not specified
  • Occupational Groups:
    • Project and Programme Management
  • Closing Date: 2021-01-21

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General Description of the Programme

GOAL, an International Humanitarian Organization, has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labour. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.

Position Summary

The position will be based in Adana. Under the supervision of the Individual Protection Assistant (IPA) Team Leader will be responsible to implement IPA cases as per GOAL’s respective SOPs and Guidelines.

Duties, objectives and competencies:

  • Plan and implement individual protection assistance (IPA) activities through assessment, case planning, case implementation, follow up and case closure.
  • Provision of IPA assessment and provision to beneficiaries on a daily basis at the field.
  • Work with the GOAL Team and other stakeholders to identify and register individual cases requires IPA intervention at the field.
  • Ensure to record registered cases in the database on time and with quality, update the information as necessary and ensure that progress is updated in the database.
  • Accompany the beneficiaries as needed and support them to access to services.
  • Report to IPA Officer on weekly and monthly basis.
  • Maintain professional links to all other agencies engaged in IPA work within X.
  • Coordinate with MEAL Team to enhance service mapping and ensure referral mechanisms are functional
  • Ensure follow up on referral cases and keep record on outcomes.
  • Ensure impartiality, and confidentiality of beneficiaries, at all times,
  • Any other duties related to the nature of the job as directed by the supervisor.

Requirements (essential):

  • Turkish Citizenship
  • University degree in related field (e.g. social work, social sciences, psychology, international relations, etc.).
  • Strong communication skills in Arabic and English or Turkish.
  • Experience of case management/IPA programs, social work and/or field experience,
  • 1-2 years’ work experience in NGO (in paid or voluntary capacity) preferably experience in Southeast of Turkey and/or with semi-nomadic groups is an asset.
  • Understands rights and protection issues of refugees, children and women.
  • Proven communication, interpersonal, representation skills.
  • Good level of knowledge and practice with Word, Excel, Outlook, etc. required.

General terms and conditions.


Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behavior protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behavior of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.

Application deadline is 21 January 2021

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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