Program Officer, Travel Coordination
New York City (United States of America)
The Program Officer, Travel Coordination manages IOM travel coordination under the Reception and Placement (R&P) Program, as part of the Processing team within IRC’s Resettlement, Asylum, and Integration (RAI) Department. The Program Officer ensures timely communication for arriving cases and delivers regular updates and trainings to IRC field offices. The Program Officer reports to the Director for Processing and works closely with other RAI staff and external partners.
Manage IOM travel coordination for all IRC R&P arrivals, including Advance Booking Notifications, deletions, re-bookings, delays, and incidents.
Collect and submit documentation required by IOM, including ground transport forms, escort handover forms, medical plans, minor promissory notes and parental consent forms.
Manage R&P approvals for SIV recipients who self-arrange travel.
Maintain shared Arrivals mailbox, providing timely responses to field and partner inquiries, and organizing email correspondence.
Become expert with processing functionality of RAI and PRM information systems: IRIS, WRAPS, and START. Participate in user testing for new IRIS functionality and enhancements and recommend improvements.
Maintain up-to-date subject matter expertise in R&P program requirements and PRM guidance. Analyze impact of new requirements, identify gaps and process improvements, and assess compliance.
Create and/or update SOPs on case processing and travel coordination. Facilitate user-friendly training webinars and help develop online learning modules for RAI staff.
Work closely with the Program Officer for Data Quality and Visualization to enhance tracking of core processing metrics and create quality assurance reports.
Analyze trends across the network and advise the Director for Processing of areas of concern.
Serve as back up for other Processing functions, including allocations, assurances, transfers, and other functions.
Provide support to the Resettlement team as needed, including conducting desk monitoring, supporting annual headquarters monitoring, and other tasks.
Support annual proposal development and other grant reporting efforts.
Other ad-hoc projects and responsibilities as assigned by the Director of Processing.
Bachelor’s Degree; advanced degree a plus.
3+ years of experience in refugee resettlement field; demonstrated in-depth knowledge of the US resettlement program.
Strong computer skills: advanced knowledge of Microsoft Office, especially Excel; Adobe; familiarity with IRIS and WRAPS/START a plus.
Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners.
Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships.
Multi-cultural sensitivity and ability to work as a member of a team.
Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail.
The ability to be flexible and work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to frequent changes in processes.
Standard office work environment
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Update