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IVRS Manager (Interactive Voice Recording)

Mumbai (India)

  • Organization: Myna Mahila Foundation
  • Location: Mumbai (India)
  • Grade: Level not specified
  • Occupational Groups:
    • Managerial positions
  • Closing Date: 2021-05-17

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Job id : 163775 Apply by: 17 May 2021 Relevant Sectors Private Sector, Corporate Social Responsibility
Job Description for Program Manager-IVRS
Title: Program Manager-IVRS
Description:
? Provide end-to-end IVRS support to program teams.
? Execute IVRS development process from kickoff to system go-live, ongoing system change control, and system closeout.
? Work with the internal stakeholders and IVR vendors to gather/develop/define study specific IVR requirements, develop implementation plans, and create / enforce the use of IVRS standards.
? Manage vendor performance and relationship(s) at the study level.
? Perform root cause analysis and identification of corrective/preventative actions, serving as a point of escalation for vendor issues.
? Monitors and analyzes system change requests and identifies corrective actions for utilization of standards.
? Development / Maintenance of relevant documentation, including applicable SOPs, job aids, and guidance documents.
? Process improvement activities.
? Training and education for stakeholders including developing or assisting in the development of reference and/or training material; may provide cross-functional internal and external communication as needed.
?
Requirements
? 2 – 4 years’ experience in database design and development
? Demonstrated knowledge of IVR development processes
? Knowledge of databases, structure, & corresponding tools used to manage, extract, & report data
? Should have managed a team of Data Analysts, Content developers
Qualification: Bachelor’s / Master’s degree in Computer Science
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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