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Protection Associate: Operational Data Management, LICA-6. San Jose

San Jose (Philippines)

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: San Jose (Philippines)
  • Grade: International Consultant - Internationally recruited Contractors Agreement - Consultancy
  • Occupational Groups:
    • Scientist and Researcher
    • Statistics
    • Information Technology and Computer Science
    • Operations and Administrations
    • Protection Officer (Refugee)
  • Closing Date: 2021-05-15

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¿ Train and coordinate enumerators, and organize the agenda and logistics for interviews to take place (inside and outside the San Jose metropolitan area (GAM)) to ensure proper data collection.
¿ Oversee the HFS data collection exercise, particularly in terms of supervision and monitoring to ensure adequate data collection and analysis, as well as regarding the distribution of resulting data to the operation as requested.
¿ Identify and raise potential data collection or management issues to the supervisor, and provide recommendations on appropriate solutions.
¿ Work together with the HFS data interpretation facilitator in coordinating quarterly meetings of the interpretation panel, as well as in taking notes and ensuring corresponding follow-up.
¿ Support quarterly HFS report writing based on findings from data interpretation sessions, previous data processing and statistical analysis reviews.
¿ Help compile and aggregate the information elements necessary to produce standardized information management products.
¿ Support the operation in the analysis of the processed data and control the quality and consistency of the data, with an emphasis on identification and understanding of protection concerns.
¿ Assist in data collection and interpreting statistics for relevant reports and evaluations as necessary.
¿ Support the development or update of forms for data collection and analysis, when requested.
¿ Perform other related duties as needed.

Monitoring and Progress Controls
¿ Core values and commitment to the organization: works to achieve the objectives of UNHCR as a whole and demonstrates commitment to the core values of the UN; respects individual, gender, and cultural differences when dealing with others.
¿ Teamwork: works in collaboration with colleagues and supports them to achieve the objectives of the organization.
¿ Planning and organization: identifies priority activities and assignments; adjusts priorities as needed. Allocates the appropriate amount of time and resources to complete the job. Anticipates risks and contingencies in planning. Uses time efficiently.
¿ Communication: speaks and writes clearly and effectively; listens to others, correctly interprets messages and responds appropriately. Asks clarifying questions and shows interest in two-way communication. Demonstrates openness by sharing information and keeping people informed.
¿ Responsibility: takes charge of all responsibilities and respects commitments. Delivers products for which s/he is responsible within prescribed time, cost and quality standards.
¿ Assumes personal responsibility for their own deficiencies and those of the work unit, if applicable.
¿ Knowledge creation and sharing: contributes to the field of practice (e.g. document and share knowledge inside or outside own office / project, participate in practical discussions, etc.).
¿ Commitment to continuous learning: keeps abreast of new developments in one's own occupation / profession; actively seeks to develop professionally and personally; shows a willingness to learn from others.

Qualifications and Experience
a. Education (Level and area of required and/or preferred education)
¿ Professional training and/or verifiable experience in work carried out in the field of statistics, data management, and/or social sciences (required)
¿ Possess verifiable experience in the areas of law and/or human rights, with particular knowledge of International Refugee Law (preferred)

b. Work Experience
¿ 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.
¿ Previous supervisory experience, particularly with regard to the coordination of enumerators.
¿ Experience with relevant software such as KoBo Toolbox, Excel, PowerBi, R-Studio, ArcGIS, Mapinfo, SPSS and/ or proGres.
¿ Knowledge about the organization and operation of the Costa Rican Migration Authority (Dirección General de Migración y Extranjería or DGME)
¿ Knowledge of the national and international political, scientific, economic, social and cultural context
¿ Up-to-date knowledge in relevant aspects of International and National Law
¿ Any experience working with refugees; or experience working with persons with vulnerabilities and specific needs of some kind. Key Competencies
¿ Strong abilities in oral and written communication
¿ Analytical capacity
¿ Organizational aptitude
¿ Ability to solve unforeseen situations and work under pressure
¿ Discretion with confidential information, including regarding particular cases
¿ Positive interpersonal interactions with superiors, colleagues, and others
¿ Personal presentation in accordance with the activities carried out
¿ Basic experience in the subject of Refugee Law
¿ Proactivity and initiative
¿ Creativity and flexibility
¿ Service-oriented and empathetic attitude Language requirements
Fluency in Spanish (C2) and advanced English (C1).
See below for this postion's Operational Context
======================================================================================================== Operational Context:
The socio-political crisis and accompanying violence that erupted in Nicaragua in April 2018 have produced a sharp increase in the number of Nicaraguans seeking international protection in Costa Rica. From just 78 Nicaraguan asylum seekers registered in the country in April 2018, by the end of 2019 the number had risen to more than 74,000. At the end of 2020, Costa Rica was home to nearly 90,000 asylum seekers (mostly from Nicaragua, but also from other countries, including Venezuela, Cuba and the North of Central America), 9,613 recognized refugees, and 199 people at
risk of statelessness or already recognized as stateless persons. It is estimated that at least a quarter of the people requesting international protection in Costa Rica require vital humanitarian assistance. Currently, UNHCR requires more detailed information about the profiles, intentions, as well as the protection and humanitarian assistance needs of these persons in order to assist them in a more focused, effective, and efficient manner. To collect this information, analyse it and leverage it for evidence-based decision-making, UNHCR will launch a new High Frequency Survey (HFS)
for the first time in Costa Rica this year.
The Protection Associate is expected to coordinate the implementation of the High Frequency Survey, including the data collection and analysis stages. To achieve this, the incumbent will need to create and maintain effective interfaces with enumerators, internal sectoral focal points, as well as protection and assistance partners. HOW TO APPLY

Internal candidates:
- Your application must be submitted by: MSRP - Self-Service - Recruiting - Careers - Costa Rica -NAME OF THE POSITION

External candidates:
- Candidates must submit their application through UNHCR's official application site:
- click on Vacancies
- Look for Costa Rica
- To apply you must register in the upper right part of the page

Click on position you are interested  and follow the instructions

(In case of technical problems, please login with a different browser).

For any technical problems encountered during the online application, please contact the Global Service Desk ( prior to the deadline to allow sufficient time to resolve the issues. For any questions regarding the selection process, please contact Human Resources (


We are committed to maintaining diversity in terms of gender, ethnicity and culture. Persons belonging to minority groups, persons with special abilities, men and women, are encouraged to apply for vacancies. All applications will be treated with the strictest confidentiality.

We do not confirm receipt of applications or report on the status of the process. Only qualified candidates will be contacted for an interview and possibly a written test.

Closing Date
Closing date for submissions or applications is 15 May, 2021 (midnight Geneva time) 16:00 hours (Costa Rica time).
No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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