Program Officer, Monitoring & Compliance
United States (United States of America)
The Program Officer, Resettlement Monitoring sits within IRC headquarters Resettlement, Asylum and Integration (RAI) Technical Unit which manages programming that serves refugees, asylum seekers and other types of newcomers. The IRC currently has a network of 24 offices which implement some or all of the following programs: Reception and Placement, Matching Grant, Preferred Communities. The overall objectives of the position include developing, implementing and maintaining the monitoring and evaluation framework used for maintaining donor compliance; tracking compliance metrics; ensuring high quality program implementation standards. The Program Officer, Resettlement Monitoring is the overall lead for resettlement programming monitoring and has a keen understanding of measurement. This position works closely with the Program Officers for Reception and Placement, Matching Grant and Intensive Case Management to align protocols and procedures with the overall goals of each program as well as RAI’s strategic objectives.
•Act as the overall lead for the resettlement team’s internal monitoring by preparing monitoring calendar, assigning monitoring teams and reviewing reports for quality, compliance and standardization.
•Develop, implement and maintain the IRC’s monitoring framework which includes case file checklists, refugee home visit and staff interview questionnaires among others.
•Lead and conduct on-site (currently remote) monitoring visits to IRC’s US network of 24 locations. This includes producing a final narrative report which aligns with donor guidelines.
•Lead and complete follow-up desktop review and reports to ensure final compliance with internal and funder monitoring findings.
•In collaboration with the relevant program officer, prepare IRC local offices and headquarters for donor monitoring by assisting with review and organization of materials and management of deadlines.
•Recruit and train field monitors by establishing baseline requirements and training curriculum.
•Responsible for on-going training of IRC lead and support monitors.
•Prepare quantitative and qualitative reports on office performance. Collaborate with resettlement team members to identify training needs based on monitoring results.
•Update and continually maintain all monitoring related guidance and resources; develop new materials as needed.
Job Requirements: Successful candidates must possess deep knowledge and experience with the Reception and Placement Program and measurement of program outcomes.
-Bachelor’s degree required.
Demonstrated Skills and Competencies:
-Advanced skills in MS Excel, data visualization and use of databases.
-Must be able to communicate clearly verbally and in writing in a motivational manner.
Preferred experience & skills:
•Deep knowledge of the Department of State’s Bureau for Population Refugees and Migration Reception and Placement Program and its guidelines. Knowledge of Health and Human Services’ Office of Refugee Resettlement Matching Grant and Preferred Communities programs.
•3+ years working on the Reception and Placement Program with emphasis on managing compliance.
•Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
•Strong organizational and time-management skills; proven ability to prioritize and deliver on time
•Strong analytic problem-solving skills
•Ability to work both independently and in a dynamic, cross-functional global team structure
•Highly proficient in Microsoft Office suite
•Demonstrated ability to work effectively with stakeholders at all levels
•Ability to manage and work through change in a proactive and positive manner.
Working Environment:Currently, work environment is full time remote. Once safe to resume, there will be domestic travel up to 30%.
In the longer term, this role may require working remotely full or part time and part time remote employees may be required to share workspace. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.