Refugee Cash Assistance (RCA) Coordinator

The Refugee Cash Assistance (RCA) Coordinator is responsible for effectively coordinating RCA benefits to assist refugees, asylees, SIVs, and other ORR eligible beneficiaries with significant barriers and vulnerabilities to attain self-sufficiency through employment. Under the supervision of the Economic Empowerment Manager, the RCA Coordinator is responsible for determining and establishing eligibility for refugees and other ORR eligible beneficiaries for the RCA program. The RCA Coordinator will also be charged with conducting monthly redetermination for eligibility and closure proceedings of each case.

Major Responsibilities:

Client Services

•Conduct an intake assessment and orientation to clients eligible for RCA services.

•Collect all proper immigration documents and determine eligibility within 30 days of Arizona entry.

•Verify enrollment in other programs prior to enrolling in RCA services.

•Initiate RCA enrolment for all eligible clients in Arizona Refugee Resettlement Program Database (ARRPODS)

•Upload all eligibility and other requirement documents into ARRPODS

•Inform RCA client’s employment specialist and case manager of RCA approval and enrollment

•Upon approval request an RCA payment card for RCA enrollees

•Assist client with receiving and activating their card and support them with trouble shooting any issues they might face with accessing their cash assistance benefits

•Conduct Monthly RCA check-in meetings to assess the client’s eligibility

•Document all interactions and services in ARRPODS

•Complete RCA case closure processes in ARRPODS upon completion of the RCA program or based on eligibility.

•Attend all required trainings and meetings

•Ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance.

•Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.

•Coordinate with colleagues across departments on addressing client needs and barriers to self-sufficiency.

•Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.

•Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

•Other duties as assigned.

Job Requirements:

•Undergraduate degree in related field preferred.

•Two years related work experience in the human services field preferred.

•Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and oral.

•Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in using data and fiscal tracking systems strongly preferred.

•Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines

•Strong attention to detail with the ability to prioritize and manage time effectively.

•Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.

•Strategic, creative, problem solver capable of working well independently and as a part of a team.

•Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).

•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

•Due to COVID-19 Risk Mitigation this position is providing telework with minimal field visits.

•Varies between standard office environment and traveling and working in and around the service delivery area.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law