Asylum-Seekers & Families (ASF) Coordinator

The Asylum-Seekers & Families (ASF) Coordinator will oversee and coordinate IRC’s daily activities and services for asylum seeking families and individuals in Arizona, focused primarily on emergency services at the Phoenix Welcome Center. They will remain in close communication with IRC staff in both Phoenix and Tucson and with other involved entities to ensure strong collaboration and coordination and to minimize duplication and overlap. They will further design, develop and grow IRC’s services for asylum seekers in Arizona, focusing on the Phoenix Welcome Center, and support the development of human and financial resources to sustain the program for the future.

Major Responsibilities:

•Manage day-to-day operations of the Phoenix Welcome Center, including troubleshooting, logistical oversight, and supply chain issues.

•Codify, revise, and enforce standard operating protocols and procedures to ensure successful program delivery and safe, supportive environment for clients, staff, and volunteers.

•Support partnerships and communication channels with community organizations, service providers, government entities, and faith-based groups.

•Provide training and supervision to all Welcome Center staff, including direct task supervision for on-site Supervisor.

•Provide trainings for external partners or community organizations as needed.

•Assist coordination in-kind donation drives with IRC staff and volunteer groups.

•Maintain, report, and engage with Welcome Center program data to appropriate funding sources.

•Develop a comprehensive list of resources to support the complex needs of asylum seekers.

•Support outreach and referral processes to support warm-referrals to and from long-term case management programs within IRC-AZ and other IRC offices serving asylum seekers.

•Supervise interns and volunteers as assigned.

•Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

Job Requirements:

Education:

•Undergraduate degree ideally in a social work, immigration, or international related field of study.

Work Experience:

•Five or more years of related professional experience; preferably with a non-profit or social service organization.

•At least three years of experience in program management.

•At least three years of experience in staff supervision.

Demonstrated Skills and Competencies:

•Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S. and the overall region with a special focus on the Southwest and Arizona, particularly along the U.S.-Mexico border.

•Demonstrated understanding of fiscal management and reporting.

•Advanced computer proficiency with an emphasis on Microsoft Office applications and desktop publishing. (Word, PowerPoint, Excel, Teams, Outlook). Strong command of budget management preferred.

•Follow strict guidelines of client confidentiality.

•Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines

•Strong attention to detail with the ability to prioritize and manage time effectively.

•Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.

•Strategic, creative, problem solver capable of working well independently and as a part of a team.

Language Skills:

•Fluency in written and spoken English, bilingual ability preferred in Spanish, Portuguese or other refugee/immigrant language used in Arizona. Strong cross-cultural understanding and excellent communication skills, both written and verbal.

Certificates or Licenses:

•Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.

•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

•The Phoenix Welcome Center is a 24-hour facility; flexible work hours, including holidays, evenings, and weekends with regular contact with ASF clients and volunteers.

•Ability to lift 35 lbs. to 50 lbs. to move furniture, household supplies, and boxes.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law