Cultural Orientation Coordinator
Salt Lake City (United States of America)
The Cultural Orientation Coordinator manages the Cultural Orientation (CO) Program at the IRC in Salt Lake City, Utah. The CO Program provides orientation and training to newly-arrived refugees with the goals of providing the information necessary for refugees to successfully navigate available services, their local community, and broader US society and to promote cross-cultural understanding while encouraging clients’ positive psychosocial adjustment.
The CO Coordinator will work with managers and other internal staff as well as external partners to implement comprehensive and integrated CO programming for newly-arrived refugees and asylees in Utah. The CO Coordinator will be responsible for curriculum improvements, coordinating the delivery of the CO and ongoing supplemental topic-specific training courses that assists new arrivals with their understanding diverse topic areas.
•Coordinate with casework staff to schedule CO trainings, disseminate monthly training schedule to clients, staff, and external partners, secure in-person interpretation, and prepare training materials and classroom logistics.
•Deliver all CO program trainings, and supplemental topic-specific sessions with emphasis on resettlement 101, employment, financial literacy, U.S. schools, U.S. laws, immigration, and safety. Incorporate best practices, resources, and digital platforms provided by Cultural Orientation Resource Exchange (CORE) into trainings.
•Monitor and evaluate the effectiveness of existing training curricula through post-training evaluations, staff and client surveys, and built-in classroom assessment techniques.
•Track clients’ attendance of CO sessions and document their participation in accordance with the Cooperative Agreement and IRC guidelines
•Maintain regular communication with key team members including Casework, Employment, Health, Education, Immigration, and Extended Services staff to ensure that information presented during CO Trainings is relevant and accurate.
•Communicate regularly and share program information and materials with IRC HQ, IRC CO Community of Practice, overseas CO Providers, and CORE.
•Assess the orientation and training needs of refugees on on-going basis through the use of surveys, observation, focus groups, and other needs assessment techniques, and develop additional training curricula as needed.
•Update existing curricula as needed, including classroom materials, student handbooks, and teaching aids.
•Develop new training curricula based on best-practices in training design, curriculum development, adult learning, and refugee orientation and integration.
•Ensure new staff complete the CORE Cultural Orientation online course training requirements.
•Work with the Education Program Supervisor to prepare regular reports for program funders, and provide input to IRC in Salt Lake City strategic planning and fund development processes related to the Cultural Orientation Program.
•Actively participate in the hiring, training, and supervision of interns and volunteers to support CO
•Forge and maintain relationships with local service providers who may serve as partners in the delivery of CO
•This position reports to the Education Program Supervisor
•Undergraduate degree required in education, social work, or related field. Graduate Certificate in TESOL preferred but not required.
•Experience with the US Refugee Resettlement Program strongly preferred.
•Education or employment experience in curriculum development, teaching, or training design, preferably in a multicultural context, strongly preferred.
•Excellent organizational skills required, including the ability to manage multiple tasks simultaneously.
•Outstanding presentation and facilitation skills in traditional and non-traditional training situations.
•Excellent computer skills: MS Word, Excel, PowerPoint and proficient in a graphic design.
•Demonstrated ability to communicate and work effectively as a team member in a multicultural environment.
•Bilingual in one or more of the following languages, is preferred: Amharic, Arabic, Burmese, French, Kinyarwanda, Swahili
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.