Education and Learning Case Manager

Job Summary

The Education and Learning Case Manager provides educational services to refugee children and adults to enhance integration.This position is primarily responsible for developing, maintaining, and monitoring cultural orientation (CO) curriculum, coordinating delivery of CO services and assessments, coordinating adult ESL testing and enrollment, coordinating school enrollment for school-aged children, and connecting refugee children and adults to external education services as needed.

Major Responsibilities:

•Develop and maintain culturally and linguistically appropriate materials to aid in client learning and integration

•Improve upon existing curriculum by creating and implementing new curriculum in response to client needs.

•Coordinate with IRC staff to schedule new clients for trainings, including making room reservations.

•Developing strategies to incorporate adult learning principles in cultural orientation and other educational programs.

•Work in partnership with Volunteer Coordinator to train and deploy volunteers to support workshops and student learning, as available and needed.

•In coordination with CO interns and volunteers, facilitate CO workshops in a timely and efficient manner.

•Administer pre- and post-assessments to evaluate clients’ understanding and progress.

•Analyze the pre and post assessment results to develop and implement curriculum and process changes to improve student learning.

•Coordinate ESL enrollment and placement for all newly arrived refugees and asylees

•Refer and coordinate School enrollment for school-aged children.

•Track and record attendance, referrals, progress, and other such data points in client databases

•Ensure outcomes are achieved and reported appropriately.

•Participate in all program meetings, staff development activities, and actively engage as a team member.

•Participate in all program meetings, staff development activities, and fully engages as a member of the team.

•Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

Position Reports to:Casework Supervisor

Position directly supervises:Interns and volunteers within program

Indirect Reporting:Senior Program Manager

Other Internal and/or external contacts:

Internal: IRC staff, interns, and volunteers

External:Community partners, donors, vendors

Job Requirements:

Education:

•Undergraduate degree in a related field such as English; Education; Teaching, preferred

Work Experience:

•At least one year working with adult learners required.

•TESOL certificate or similar credential preferred.

•Previous experience working with refugees or other diverse populations preferred.

Demonstrated Skills and Competencies:

•Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.

•Strong attention to detail with the ability to prioritize and manage time effectively.

•Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.

•Strategic, creative, problem solver capable of working well independently and as a part of a team.

•Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.

•Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.

•Demonstrated understanding of coaching and motivational interviewing.

•Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).

•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Language Skills:

•Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Working Environment:

•Current remote work.Standard office work environment combined with some travel throughout service delivery area.

IRC- leading the way from harm to home

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law