Senior Project Manager – Monitoring and Evaluation Technology (M&E)
New York City (United States of America)
The IRC has a defined IT strategic mission and vision, along with information technology infrastructure and applications initiatives and key processes that will deliver to the strategic objectives. The IT and Operations PMO actively supporting the planning and execution of technology and operations programs working closely with relevant organizational owners on overall program and portfolio management and governance as well as detailed project management.
This position leads program management of technology initiatives and overall product lifecycle management across the Measurement Unit.
The individual will work in collaboration with other Product Managers as well as technology and functional leadership to lead technical, functional, training and communications work streams as well as establish and maintain a coordinated approach that ensures all areas work seamlessly together.
This position will champion Agile Project Management practices to successfully execute these initiatives and will work with individual Product Managers to conduct product backlog management and mentor Scrum Masters embedded in the delivery teams. The role collaborates with partners in the IRC M&E technology unit and Measurement business units.
Conduct Program Definition and Project Pipeline Management: Facilitate the scope definition of the initiatives or projects within the M&E technology portfolio. Work with technology and measurement leadership and partners to consistently plan and define the pipeline of potential future projects, and support the preparation of recommendations on acceleration, deceleration, additions and removals from the portfolio.
Conduct Program Oversight: Work with project leads to develop individual project workplans to build a consolidated view of the overall technology M&E roadmaps and schedules, impact to the rest of the IT organization and users, the field, resource demands and pressure points, on both an initial and ongoing basis. Support project leads in developing product definitions, business requirements, partner analyses, organizational change plans and other core project documentation. Provide quality assurance throughout the life of the project and on a supplemental basis, lead and take part in hands-on implementation of technology projects as needed.
Lead Program and Portfolio Monitoring and Status Reporting: Gather, collate and analyze the status of all projects and initiatives, using a defined set of metrics. On a quarterly basis prepare insightful summary status reports that include recommendations for remedial action.
Facilitate Issue and Risk Management: Analyze dependencies and issues across the projects to identify the real cumulative challenges and work with appropriate partners to address these issues and challenges. Establish risk management and reporting processes across the portfolio of projects, with appropriate reporting to ensure appropriate risk management measures are taken.
Facilitate Program Governance: Identify, structure, analyze and escalade decisions that are required at the senior level, including critical design decisions, stage gate reviews and prioritization. Take operational responsibility for consistently implementing established governance and PPM processes.
Champion & Monitor Agile Practices and Tools: Utilize these practices to efficiently implement program workstreams. This includes supporting product backlog management, sprint planning, task management, etc. Coach project leads in the use of these approaches and similar. Lead effort to ensure consistent PM tools for project scheduling, status reporting, task collaboration, etc. Develop a sustainable training plan for the adoption of these tools and associated processes.
Perform Program Organizational Change: Engage with staff across the IRC who own planning and implementing for the change associated with the deployment of new technology solutions (e.g., training, communications and partner engagement) and provide direct strategic and problem-solving support to specific initiatives and products throughout their lifecycle.
Support Partner Management: Support project leadership in their engagement with partners, ensure they are kept up to date on progress, collaborate with them on cross-dependencies, and raise issues and decisions as appropriate.
Support IT and Business Leadership in Project Cost Estimation, Ongoing Budget Tracking and Vendor Invoicing: Assist in developing costs estimates, analyzing cost data, and facilitating annual budget development.
Key Working Relationships:
Position Reports to: Sr. Director for Technology Project and Portfolio Management
Position directly supervises: N/A
Indirect Reporting: Director Data Insight, Systems & Architecture. Senior Director, Measurement Unit
Other Internal and/or external contacts:
•Headquarters & Global Offices Teams – multiple departments
•Project Business Owners, especially the Director Data and Monitoring, Data and Monitoring Technology Lead
•Data and Monitoring Tech Sr. Specialist, business project team members outside IT, and wider partners.
•Regional M&E and M&E IT staff
•Project Sponsor and Steering Committee members
Experience / Education
•At least 6 years of progressive experience managing medium to large-scale, cross-functional technology projects. Experience in facilitating program portfolio management and governance processes, and in interacting and communicating effectively with all levels of an organization.
•Understanding of international humanitarian/development organizations and understanding of Monitoring and Evaluation (M&E) technology tools is an advantage.
•Bachelor’s Degree or equivalent.
Skills / Competencies:
•Excellent project management skills, with demonstrated track record of applying Agile program management principles, practices and techniques with a strong results orientation.
•Experience using project management software tools, such as MS Project, Jira, Azure DevOps and other tools, to effectively lead, manage, monitor and control project activities.
•Ability to develop strong partnerships with both the technology and business use communities. Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
•Effective verbal, written and interpersonal skills: Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
•Ability to manage project team members in line with the goals of the individual project. Encourages and facilitates cooperation, results orientation and collaboration amongst the team.
•Demonstrated ability to work in a matrix environment, particularly in cross-functional teams across multiple lines of business, over whom there may be no direct authority.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.