Oakland (United States of America)
IRC Oakland’s Anti-Trafficking department provides comprehensive case management services to foreign-born survivors of human trafficking and other crimes. This program is a key contributor in local consortiums that raise awareness of human trafficking in the greater Bay Area.
Job Overview: IRC’s Anti-Trafficking Program is designed to find sustainable solutions that are appropriate for the unique situations of each client. Caseworkers serve clients through a holistic and broad spectrum of support, including but not limited to: connecting clients with legal service providers and housing resources, helping clients access public benefits, health providers, and psychosocial services and offering regular checks-ins to discuss safety and service plans. Through communication and collaboration with partners, program staff glean best practices, maintain a database of appropriate referrals, and have access to a network of professionals with the capacity and knowledge to support their work.
Case Management and Referrals
•Provide trauma-informed comprehensive case management for foreign-born survivors of trafficking to help them feel safe, empowered, and stable.
•Ensure acute client needs are met in a timely and culturally appropriate manner.
•Complete individualized initial assessment and safety planning, orientation to services, support, referral, and advocacy services by assessing and evaluating clients’ distinct needs.
•Assist clients with referrals and access to appropriate resources including: shelter, physical and mental health services, and legal services to work towards a stable immigration status.
Partnerships and Community Engagement
•Build partnerships with coalition members and providers; work to connect clients to available resources, including various local, state, and federal law enforcement agencies. With their assistance, develop safety plans/protocols for clients, staff and the office.
•Work alongside coalition to improve regional services available to survivors of trafficking via community outreach, training, and engagement.
•Participate in all IRC program meetings, staff development activities, and fully engage as a member of the team.
Documentation and Reporting
•Ensure quality case notes and documentation for contacts made and services provided on behalf of client and for case file management and quality assurance.
•Prepare, distribute and document direct assistance requests for clients including rent, utilities and other payments. Maintain record of case management expenses in case file.
•Draft reports as required by funders and/or donors.
•Comply with all policies, procedures and protocols of the agency.
•Other related duties as assigned.
Key Working Relationships:
Position Reports to: Anti-Trafficking Coordinator
Other Internal and/or external contacts:
Internal: Anti-Trafficking Caseworker will work closely with all members of anti-trafficking department. Caseworker will also develop working relationships with direct service providers in the following IRC departments: Economic Empowerment, New Roots, Health and Wellness, Resettlement, and Immigration.
External: Caseworker will develop working relationships with local legal providers, Alameda County Social Services, healthcare providers, employment programs, anti-trafficking task forces, relevant consulates, law enforcement, and other community-based organizations to support achievement of program requirements.
•Undergraduate degree, preferred, with an emphasis in Social Work, Psychology, or an equivalent field of study preferred. Significant relevant work experience can replace education requirement.
•Approximately 2 years of relevant work experience in social service, case management, human service or related fields. Experience should include a minimum of 1 year providing direct service to underserved communities.
•Fluency in written and spoken English required. Fluency in spoken Spanish required.
•Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
•Compassion towards and understanding of unique needs of immigrant survivors of crime.
•Excellent organizational and case-file document management skills.
•Working knowledge of legal providers, social services, public benefits, community organizations, health care systems, and related human services in the Bay Area strongly preferred.
•Must be able to assist clients solve difficult problems under pressure.
•Must be able to consistently work towards self-sufficiency with all clients.
•Proven ability to contribute both independently and as a key team member.
•Reliable transportation and a willingness to transport clients strongly preferred.
•Standard office environment (with hybrid work-from-home option) and regular field travel to support clients and retain community partnerships.
Benefits: We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.