Senior Human Centered Design Manager
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
PlayMatters (2020-2025) is an education initiative funded through a $100 million grant from the LEGO Foundation. The program reimagines childhood for 800,000+ refugee and host-community children across Ethiopia, Tanzania, and Uganda – children whose education and social development has been affected by displacement and trauma. Building on children’s amazing resilience and a growing evidence base supporting Learning through Play methodologies, PlayMatters cultivates holistic learning for children ages 3-12+. PlayMatters is led by the International Rescue Committee and includes Plan International, War Child Holland, Innovations for Poverty Action, the Behavioral Insights Team in partnership with the LEGO Foundation.
The IRC is seeking a Senior Human Centered Design Manager to join our content and piloting teams in Tanzania. The Senior Human Centered Design Manager will use completed qualitative research on the context to understand opportunities and barriers for play-based learning; in addition to collaboratively working with education experts to design and test intervention prototypes in refugee and host populations in Tanzania. The Senior Human Centered Design Manager will work with PlayMatters content teams to interpret results from early intervention testing, behavioral research, and other formative research to collaboratively identify solutions to integrate play-based learning into schools, which our content teams can lead in integrating into intervention drafts. For interventions that may need to be tested for contextualization, the Senior Human Centered Design Manager will work with our teams to lead the testing process, including developing testing plans (testing workplan, learning questions, interview guides, etc.) and, collaboratively with our piloting teams, testing content with users. Content will be designed to support behavioral change for educators, caregivers, and community members to embed learning through play into the lives of children aged 3-12+ in the spaces in which they live and learn.
The Senior Human Centered Design Manager will be an integral part of our team and will work collaboratively with PlayMatters content development teams.
- Product Design: Human Centered Designer will help adapt content with the team. The Human Centered Designer will work with content development teams to test/contextualize the community draft interventions (as needed) and identify areas for refinement in draft interventions, based on test results from small-scale piloting, prototyping, and contextual testing. This can include digital/analog user flows, mockups, service design storyboards, informational design for implementors, short videos or audio, and other assets necessary for each program.
- Workshop facilitation and design: The designer will work closely with the PlayMatters content development and content testing teams to co-lead co-design workshops with key stakeholders (remote and/or in person). They will synthesize insights from interviews and design workshops with the team to identify actions for the next iteration of content.
- Prototype Creation and Testing: The designer is responsible for connecting the dots between user research, evidence, and expert direction from the team, to generate testable prototypes. Examples of prototypes include low-fidelity printouts/illustrations, clickable mockups, sample messages, high fidelity mock-ups of service experience, user journeys, and illustrations to test for understanding. Prototype testing: The designer will work with the team to test prototypes with key stakeholders (remote and/or in person where possible).
- Graphic Design: The Human Centered Designer will adapt, design, and contextualize content with the prototyping team to create final assets that ensure uptake and understanding. This includes creating graphics, illustrations, printed and digital materials, as necessary for each program.
- Final Documentation: The Human Centered Designer will be responsible for designing assets (visuals, relevant materials) to input into the final guide and implementation deck for the two programs that explains how to use the final assets to roll out the program.
- Piloting: The designer will co-create instruction guides and testing plans for using and implementing final assets. They will work with the monitoring and evaluation team to draft interview questions to be answered during the piloting phase. They will work with the team to co-manage the testing process and adapt the final assets and guides after the pilots based on feedback from the research conducted by the M&E/project team.
-Product design experience of 2-3 years
-Qualitative research/human-centered design research skills of 3-5 years
-Graphic design experience
-Portfolio demonstrating graphic design, design research, and product design projects.
-Preferred experience creating educational content, educational services, or educational programs.
-Preferred experience working with pre-literate adults, young children, refugee populations, and vulnerable populations.
Demonstrated Skills and Competencies:
- Design research/qualitative research
- Graphic design
Preferred skills and competencies:
- Video editing
- Audio editing
- Whatsapp/digital skills
- Swahili and local language skills relevant to the refugee context in Tanzania is a major plus.
- English (fluent)