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ICT Coordinator

Addis Ababa (Ethiopia)

  • Organization: NRC - Norwegian Refugee Council
  • Location: Addis Ababa (Ethiopia)
  • Grade: Mid level
  • Occupational Groups:
    • Information Technology and Computer Science
    • Managerial positions
  • Closing Date: 2021-07-29

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  • Enforce maintenance schedule as per established routines with an external service provider
  • Ensure quarterly site visits to field offices to troubleshoot issues and maintain equipment and networks are adhered to and reliably carried out
  • Work with budget holders to ensure that hardware replacement policy is adequately planned and budgeted for each October
  • Ensure that only standardized equipment is purchased and the number of brands/ models in circulation are limited to the extent possible


  • Ensure that machine images are kept up to date (minimum every 6 months) with the essential software suites required.

System administration

  • Cisco Meraki dashboard
  • O365/ sharepoint administration
  • Agresso user substitutions
  • FreshService ticketing


  • Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement
  • Ensure only standard NRC networking equipment is used on all office networks (Cisco Meraki stack)
  • Work with Ethiotel to troubleshoot issues and ensure network reliability in line with NRC requirements for available bandwidth per user
  • Implement and maintain networked attendance and CCTV system with centralized monitoring

User support

  • Direct all support queries via the ticketing system and monitor the performance of the support provided

Management of Vendor Services

  • Work directly with vendors to schedule repairs and maintenance.
  • Request and evaluate services with vendors and service providers.
  • Work with ISP and other outside vendors to ensure dependable operations.
  • Work with vendors and vendor supplied systems to track service requests through to completion.


  • Develop and maintain country level Standard Operating Procedures
  • Deliver quarterly training sessions over Zoom to deal with common issues


  • Participate in programme Designs / Concept note formulations and provide innovative / digital ways to allow current and future programmes to reach scale.
  • Share with programme teams best practices and different digital solutions that can be implemented within the current country context.
  • Lead the implementation of Digital Community Hub Initiatives to improve communication with communities in conjunction with RO / HO
  • Supports decision making within the CMG team by communicating complex technical ideas and problems clearly.
  • Providing the country with relevant technological solutions that assists the country and area / field offices in working more efficiently at the same time saving on costs and time

Skills, knowledge and experience that are important for effective performance

Generic professional competencies:

  • B.Sc. Degree in Computer Science/Information Technology or related field
  • 4 year of experience is required
  • Certification in ITIL V3 and above will be an added advantage.
  • Fluency in English

Context/ Specific skills, knowledge and experience:

  • Hands on Experience and knowledge in hardware, LAN/WLAN
  • Knowledge of scripting languages (PHP, Python etc.) will be an added advantage
  • Prior ICT experience in a setup with environmental and geographical constraints.
  • Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
  • Willing to take ownership of issue analysis and resolution efforts and commitment to get results
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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