Career Development Coordinator

Background:

Founded in 1933, the International Rescue Committee (IRC) is a leading non-sectarian, voluntary organization providing relief, protection, and resettlement services for refugees and victims of oppression or violent conflict. Currently, the IRC in Baltimore resettles and/or provides assistance to approximately 1,500 refugees annually.

Scope of Work:

The career development coordinator is responsible for program coordination and service delivery for clients enrolled in the Vocational Training and Employment Services (VTES) program and receiving career development services at the IRC in Baltimore. The overall goal of IRC career services is to assist refugees who have already secured a first job in moving beyond entry level jobs to professional, living wage careers. The coordinator provides and coordinates services including career counseling, enrollment in post-secondary and recertification programs, advanced and specialized job readiness training, placement in career path jobs and collaboration with programs and funders that support IRC career services.

Responsibilities:

Responsibilities are divided into two primary components: provision of direct career services and program coordination responsibilities. Responsibilities may include but are not limited to:

Direct Service Responsibilities

·Assess and enroll participants interested in and eligible for IRC career services 

·Provide one-on-one career services. Help clients develop a career pathway, professional resume and cover letter; identify relevant employment opportunities and provide overall support throughout the professional job search

·Provide trainings and information sessions that equip clients with skills needed to secure a job upgrade

·Monitor job performance, wage level, and employer/employee satisfaction. Assist clients in post-placement issues

·Identify career training opportunities in line with client needs. Help clients navigate available financial support, enroll in and complete training

·Develop and cultivate relationships with area employers leading to employment opportunities for career development participants

·Ensure timely and accurate compliance with all reporting requirements

·Work with the program manager to coordinate vocational training courses with local community colleges or other providers

Program Coordination and Supervisory Responsibilities

·Ensure that the IRC meets grant requirements for the VTES and private career development funders, including case file requirements

·Directly supervise 2-3 employment specialists and 1-2 AmeriCorps members; provide leadership, mentoring, supervision, training and support to employment staff, interns and volunteers. Advise staff regarding issues pertinent to quality client services.

·Represent IRC career services within the IRC network, state-level working groups and at conferences and meetings. Liaise with the IRC Career Development Network to gather best practices and ensure top quality program delivery

·Develop relationships with organizations that expand career options for clients including but not limited to educational institutions, vocational training providers and community service providers

·Manage and volunteers and interns tasked with supporting career services  

·Work as a team with employment services coordinator, program manager and all direct service staff to ensure coordination of economic empowerment and other IRC services

·Work program manager and funders to ensure effective data tracking mechanisms are in place and used, and monthly reports are completed accurately and on time

·Other duties as assigned

Requirements:

·Bachelor’s degree in a related field, relevant master’s degree a plus

·At least one year of full-time experience providing employment or similar services with excellent performance and demonstrated ability to serve a case load and perform cross-cutting tasks that support the team

·Demonstrated experience with the US job search process and the ability to effectively coach clients through the process of securing career path employment

·Prior supervisory experience preferred

·Knowledge of career path options, especially those paths accessible to immigrants with international degrees through short term U.S. training opportunities

·Proven success working with all levels of staff in a multicultural environment to achieve goals

·Demonstrated success tracking and reporting on program activities

·Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based databases and file storage

·Excellent written and verbal communication skills, including fluency in written and spoken English. Bilingual ability in one of the predominant languages of the local client base is desired

·Valid driver’s license and the ability to travel regularly throughout the service delivery area required. Access to an insured vehicle preferred.                                                                                              

Working Environment:

·A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.