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Intensive Case Management Program Coordinator

Boise (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Boise (United States of America)
  • Grade: Mid level
  • Occupational Groups:
    • Managerial positions
    • Project and Programme Management
    • Refugee rights and well-being
    • Protection Officer (Refugee)
  • Closing Date:

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Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. In the U.S., IRC provides assistance to refugees resettling here through 26 offices operating in 14 states.  IRC resettles approximately 10,000 refugees per year and provides numerous program services to assist the refugee from their arrival through citizenship. 

Scope of Work

The ICM Program Coordinator is a half-time, 20 hour a week position focused exclusively on running the Intensive Case Management program.  The ICM Program Coordinator oversees the Intensive Case Management Team within the broader Resettlement Team, and reports to the Resettlement Manager, who coordinates services to recently arrived refugees.  The ICM Program Coordinator supervises two full time ICM Caseworkers in the ICM Team.

The ICM Team helps particularly vulnerable refugees, asylees and victims of human trafficking, particularly those experiencing acute crisis or instability, to meaningfully progress towards self –sufficiency. The ICM Program Coordinator serves individuals through a holistic and broad spectrum of support, including but not limited to accessing legal, health and housing resources, public and community resources, mental health services and provides general psychosocial support.

The ICM Program Coordinator coaches ICM Caseworkers to build case plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, legal and other services and resources based on client eligibility. The ICM Program Coordinator also participates, as required, in program planning and service development through committees, task forces and work groups of service providers throughout SW Idaho.


·Responsibilities may include, but are not limited to, leading the ICM Team to:

·Ensure the best possible, culturally relevant experience for ICM clients as they work towards self-sufficiency by delivering initial assessment, safety planning, creation of a self-sufficiency plan based on client goals and potential barriers, assistance accessing appropriate resources including legal services to work towards stable immigration status, and other support as needed.

·Provide individualized and group orientations, support, referral, and advocacy services to IRC clients by assessing and evaluating each client’s distinct needs.

·Maintain strict adherence to financial guidelines and financial tracking systems as well as strict adherence to documentation requirements.

·Independently develop reasonable self-sufficiency plans and timelines for each client and managing client expectations during the program periods.

·Monitor client progress and modifying initial plans as required to ensure designated resources are maximized and client and program goals are achieved.

·Collaborate with clients’ therapeutic services team and other external care providers.

·Support and educate family members and other involved with clients- to enhance their awareness of mental and emotional illness and increase their ability to contribute to the healing process.

·Develop and/or strengthen partnerships with medical providers, health service organizations, and other organizations that will benefit ICM clients.

·Ensure compliance with case file management and reporting requirements; participating in ongoing quality assurance activities.

·Supervise interns and volunteers as needed.

·Perform other related duties and special projects as requested.

In order to lead the ICM team to achieve the accomplishments above, the ICM Program Coordinator will:

·Set SMART achievement targets for all ICM team members, including client outcomes, total caseloads and expected outputs.

·Train ICM Team members in expected duties, grant commitments, documentation rules and ethics rules.

·Monitor client outcomes as compared to grant commitments & adjust team workflow to meet targets as needed.

·Coach team members to create personal and professional growth, to create and maintain healthy boundaries with clients, to learn a full range of support services to be leveraged for our clients.

·Complete corrective conversations and actions with direct reports as needed.

·Reinforce implementation of IRC ethics rules in day to day activities

·Curate ongoing training for the ICM team members.

·Complete data quality control to insure that files and electronic records adequately memorialize the hard work and outcomes of the team.

·Manage communication to IRC HQ ICM / Resettlement team, in promptly curating data, completing training and quality control initiatives they send.

·Other supervision and team strategy duties as assigned.


·Graduate degree required, ideally in Social Work or an equivalent field of study.  Clinical license to practice Social Work preferred.

·Minimum of 2-3 years relevant clinical social work experience at a non-profit or other public service environment.

·Lived refugee experience preferred. Fluency in refugee language, such as Swahili, Kinyarwanda, Arabic or Pashto / Dari preferred. Where fluency in a refugee language has not been achieved, demonstrable experience successfully finding insights about how client perceptions are keyed into different starting world views and language/s, beyond successfully utilizing literal interpretation, specifically supported by examples of how finding insight on a client worldview led to a more effective problem solving or communication strategy with the client.

·Experience successfully configuring client service delivery design to protect the most vulnerable and marginalized communities within a client community portfolio to achieve parity in outcomes of success between most well resourced client communities and least resourced client communities.

·Demonstrated investment of time in professional and personal activities to examine and unravel structures built by institutional racism.

·Demonstrated success working and communicating effectively in a multi-cultural environment.

·Proven ability to contribute both independently and as a key team member.

·Self-starter with excellent problem solving skills, combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

·Fluent in English, both spoken and written.

·Superior communication and interpersonal skills. 

·Superior documentation and case noting skills, particularly in an electronic data ecosystem preferred.

·Proficient in Microsoft Office applications (Word, Excel, Outlook).

·Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).

 Please apply at

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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