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Senior Manager, IT Business Partner (SAP)

Geneva (Switzerland)

  • Organization: Gavi, Vaccine Alliance
  • Location: Geneva (Switzerland)
  • Grade: CS4 - Career Step 4 - Professional - Both internationally and locally recruited position - Senior level
  • Occupational Groups:
    • Human Resources
    • Operations and Administrations
    • Managerial positions
    • Information Technology and Computer Science
    • Sustainable Business Development
  • Closing Date: 2021-09-24

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We are committed to fostering a just, equitable and diverse culture free from racism and discrimination in which all staff, partners and stakeholders feel empowered, safe and heard.


Gavi, the Vaccine Alliance is a public-private partnership committed to saving children's lives and protecting people's health by increasing equitable use of vaccines in lower-income countries. The Vaccine Alliance brings together developing country and donor governments, the World Health Organization, UNICEF, the World Bank, the vaccine industry, technical agencies, civil society, the Bill & Melinda Gates Foundation and other private sector partners. Gavi uses innovative finance mechanisms, including co-financing by recipient countries, to secure sustainable funding and adequate supply of quality vaccines. Since 2000, Gavi has contributed to the immunisation of nearly 822 million children and the prevention of more than 14 million future deaths. At the Global Vaccine Summit in June 2020, world leaders pledged more than $8.8bn to ensure Gavi can continue to amplify this work and immunise another 300 million children by 2025.

The IT Business Partner, Senior Manager will report to the Head of Business Partnering & Delivery in the Knowledge Management and Technology (KMTS) organisation with core platform ownership and responsibility to enable the best information technology (IT) solutions that meet the business needs covering departments across the Gavi secretariat. 
  • Define and maintain core platform roadmaps that align with business strategy (immediate focus on SAP and HR systems, but focus could, shift depending on priorities to Sales Force, digital workplace and collaboration tools, e.g. Office365, Drupal, or other platforms used at Gavi);
  • Act as an advisor to business focals to shape their strategy with regard to technology and ensure they are aware of IT service offerings while acting as a link between business and technical experts when designing technology solutions;
  • Integrate KMTS into the Gavi secretariat by fostering inter-departmental communication and collaboration in service of secretariat goals and priorities by being an advocate and evangelist of business partnership and technology solutions across the Gavi Secretariat;
  • Understand Gavi’s mission, current state and priorities then determining how to enable/accelerate goals in partnership with assigned departments; building the 3-5 year technology and application strategy across the secretariat through communicating a clear vision, plan and roadmap to stakeholders;
  • Promote business projects and value to the IT leaders and community; 
  • Define, prioritise, and manage programme and project initiatives while informing on major process change projects; 
  • Define and track ROI for business initiatives including cost, benefits, and risk;
  • Help define and communicate new services to support business needs;
  • Participate in development of business strategic planning and IT strategic planning;
  • Assist in the development of metrics used to track value delivery;
  • Provide details on cost, value, and opportunity to optimise IT spend (initiatives and support services);
  • Gather high-level business requirements and define scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with business focals;
  • Lead in the development of business cases requiring IT-based solutions;
  • Monitor that KMTS is meeting the business expectations;
  • Oversight of external resources for project-based work, managing these resources for solution definition, design, build and deliver to quality expectations;
  • Effective handoff to the KMTS Infrastructure and Operations team as solutions transition from hyper-care to steady state;
  • As the application and platform owners, work with the Infrastructure and Operations team to refine SLAs based on business need;
  • Maintain up-to-date awareness of application and technology trends, and make recommendations for implementation of new/upgraded systems and technologies;
  • Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.  
Note: The essential functions listed in this section are not exhaustive of the job responsibilities; other duties may be assigned consistently with the department needs.
  • 8 years of demonstrated experience in a solutioning and systems design with responsibility for delivery and implementation;
  • Demonstrated experience in IT project management or solution delivery;
  • Demonstrated experience in business relationship management with the ability to articulate, persuade and communicate the business value of IT and create the IT roadmap for the areas in scope;
  • Demonstrated ability to adapt to complex business environments and situations.  
  • Excellent analytical skills to critically evaluate information gathered from multiple sources;
  • Ability to manage stakeholder expectations and resolve conflicts;
  • Ability to lead requirements elicitation workshops;
  • Ability to face on new challenges and shift focus to other platforms as priorities shift
  • Understanding of contemporary requirements gathering practices and the ability to apply them in practice;
  • Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies, PMP or Agile certification a plus;
  • Knowledge of product management concepts;
  • Excellent communication and presentation skills;
  • Excellent business acumen and ability to translate new solutions and technology into business value;
  • Proven ability to drive important transformational projects and implement changes taking into consideration both the process and human dimensions;
  • Ability to remain calm under pressure and manage conflict constructively;
  • Ability to build trust easily at the highest level and stand as a senior business partner;
  • Demonstrated influencing capabilities with organisational intelligence, team promotion, and trust-building. 
  • Fluent English is required;
  • French is an asset.
  • Bachelor's degree business, computer science, management information systems, or related field;
  • Preferred Agile, Safe or PMP certification.
  • Gavi Secretariat;
  • Information technology Service Providers;
  • Alliance partners.
If you wish to apply, please provide a cover letter and resume through our Careers webpage and apply by clicking on “Senior Manager, IT Business Partner (SAP)”. Deadline for applications is 24 September 2021.

Become part of our community and join us on Facebook and Twitter for updates about our mission to save children’s lives! You can also follow our hashtag #vaccineswork.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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