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Knowledge Management & Digital Collaboration Intern

flexible: copenhagen

  • Organization: UNDP - United Nations Development Programme
  • Location: flexible: copenhagen
  • Grade: Internship
  • Occupational Groups:
    • Operations and Administrations
    • Education, Learning and Training
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2021-10-17

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Background

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.  

As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context.  

Being a part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagen, giving you the opportunity to interact with people outside the UNDP ITM unit.  

Duties and Responsibilities

The two main activities of this internship involve the following: 

  1. Assist in realizing UNDP’s digital strategy and assist in the ITM’s and UNDP’s investing in new learning opportunities to create a common understanding of digital concepts and develop digital capabilities across the organization: Adoption of the Microsoft 365 Collaboration tools and platforms, Client HelpDesk Support, Training material and activities on the best practices of Digital Workspace and Microsoft365. These services are designed and targeted to UNDP’s internal clients, ie. the UNDP Country Offices (UNDP COs) and staff around the world. 

  1. Support in building and coordinating a global network of Digital Champions who will help identify needs, and support their colleagues in utilizing digital technologies for empowering and increasing digital literacy and digital communication 

 

The assignments to achieve these activities include: 

  • Support in the development of training and knowledge material/assets for end-users around corporate digital tools and platforms  

  • Support in the design of adoption and engagement strategies for driving end-users into the collaboration platforms. Align knowledge sharing and adoption activities to the Digital Transformation and Digital Workforce Roadmap. 

  • Assist in managing and maintaining of the knowledge sharing channels for the tools and services: disseminating announcements, engaging with the user communities; posting and updating documentation, user guides, image galleries; and using other channels of communication, as seen appropriate. 

  • Assist in developing written and audio-visual material for engagement and documentation activities – including storyboards, recordings, and editing of webinar videos. 

  • Support the gathering, consolidating, and analysing data for our tracking, analytics, and data visualization using Excel, Power BI, and other business intelligence tools. Also contribute innovative perspectives to improve our online reports and dashboards for internal management and customers. 

  • Refine and continuously innovate (kaizen) our operational procedures, instructions and templates, driving with knowledge from best practices and disseminating and engaging with our practice community; 

  • Organize and coordinate with colleagues and third-party stakeholders for arranging webinars, trainings, and inter-organisational meetings; 

  • Collaborate across the unit’s key service lines and projects, which range from delivering innovative IT business solutions, development of competencies and digital workforce skills, and world-connecting ICT solutions, to offer communication support and promote the exchange of knowledge;  

Applying your Skills Beyond Knowledge Management & Digital Collaboration 

  • Promote a client service-oriented culture within the unit, connecting the new UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience. 

  • Explore and pilot alternative tools for enriching knowledge management and engagement activities and tracking, such as chatbots in MS Teams, decision-making assistance tools through various Microsoft 365 tools (Flow, Forms, PowerApps, etc.), and information design (data visualization). 

  • Creatively develop and drive new projects for innovative collaboration, monitoring and data-driven decision making, business process automation systems and tools, to be disseminated to UNDP offices as best practice for improvement of operations and business efforts; 

  • Promote the ITM’s overall strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM Copenhagen unit is ISO 9001:2015 certified, our work is focused on high quality, continuous improvements, and customer satisfaction. 

Competencies

Technical skills of best Candidate 

  • Knowledgeable user with proficiency in Word, Excel, PowerPoint, and Outlook 

  • Fluency and experience with social media tools for marketing and promotions/community engagement 

  • Knowledge of web-design best practices 

  • Knowledge and experience with SharePoint 2013 or SharePoint Online is an advantage 

  • Knowledge or experience with specific Microsoft 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (DropBox, Google Drive), Power BI (Tableau), etc. is a distinct advantage 

  • Experience with Illustrator, Photoshop, etc. for developing communication and promotional strategies is an advantage 

Competencies and Attributes of Best Candidate 

  • Has understanding of end-user experience and client-oriented services; 

  • Is an effective communicator with an interest in knowledge, communication, community management; 

  • Has interest and understanding of customer-oriented service and support with focus on innovative enterprise ICT solutions and digital tools, collaboration, customer experience; 

  • Has good analytical skills in gathering and consolidating data for practical implementation; 

  • Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently; 

  • Has interest and motivation in working in an international organization; 

  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability; 

  • Responds positively to feedback and differing points of view; 

  • Consistently approaches work with energy and a positive, constructive attitude 

Required Skills and Experience

Technical skills of best Candidate 

  • Knowledgeable user with proficiency in Word, Excel, PowerPoint, and Outlook 

  • Fluency and experience with social media tools for marketing and promotions/community engagement 

  • Knowledge of web-design best practices 

  • Knowledge and experience with SharePoint 2013 or SharePoint Online is an advantage 

  • Knowledge or experience with specific Microsoft 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (DropBox, Google Drive), Power BI (Tableau), etc. is a distinct advantage 

  • Experience with Illustrator, Photoshop, etc. for developing communication and promotional strategies is an advantage 

Competencies and Attributes of Best Candidate 

  • Has understanding of end-user experience and client-oriented services; 

  • Is an effective communicator with an interest in knowledge, communication, community management; 

  • Has interest and understanding of customer-oriented service and support with focus on innovative enterprise ICT solutions and digital tools, collaboration, customer experience; 

  • Has good analytical skills in gathering and consolidating data for practical implementation; 

  • Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently; 

  • Has interest and motivation in working in an international organization; 

  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability; 

  • Responds positively to feedback and differing points of view; 

  • Consistently approaches work with energy and a positive, constructive attitude 

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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