Senior Program Manager
Abilene (United States of America)
Job Overview: The Senior Program Manager has the responsibility for ensuring program quality and client access for West Texas Office for Refugees (WTOR)-funded partners in the implementation of Office for Refugee Resettlement (ORR)‐funded Cash and Medical Assistance (CMA) and Refugee Support Services (RSS) programs. The Senior Program Manager supervises several staff who support these activities through monitoring, evaluation, and the provision of technical assistance.
·Lead the strategic planning and design of ORR‐funded CMA and RSS programs to meet the needs of refugees in WestTexas.
·Develop content for funding applications, asappropriate.
·Coordinate with WTOR team to make fiscal year funding allocationdecisions.
·Contribute to the preparation and review of WTOR funding opportunities, partner plans of operations, proposed outcomes, andbudgets.
·Remaincurrentonallfederalregulationsrelatedtotheprogramportfolioandensurethatallprograms operate within corresponding federal regulations andguidelines.
·Other duties as assigned.
Program Monitoring, Analysis and Evaluation:
·Ensure program quality and client access to CMA and RSS programs in West Texas.
·Ensure that the CMA and RSS programs operate within federal and stateregulations.
·Ensure that WTOR program activities are monitored monthly; share analysis with WTOR managers and partners on a regular basis.
·Oversee Program Manager’s desk monitoring of partneractivities.
·Actively participate inannualon‐site and/or remote monitoringactivitiesincludingcasefilereview,activityandserviceobservations,staffandclient interviews, and exit meeting preparation for CMA and RSS programs.
·Manage the WTOR client grievance process and meet with clients to address concerns brought to WTOR related to services received from partners.
·Collaborate with East Texas Office for Refugees (ETOR) for statewide interpretation of policy letters and guidance from ORR and state/federal agencies such as TXHHSC and SSA to partneragencies.
·Collaborate with East Texas Office for Refugees (ETOR) on working groups as needed.
·Ensure that communication and resource sharing is available in underserved communities.
Partner Training and Capacity:
·Manage program implementation through regular, systematic review.
·Identify training needs related to the delivery of CMA and RSS programs in the region.
·Coordinateand facilitate partner trainings designed to improve program quality and servicedelivery.
·Oversee technical assistance and troubleshooting provided by Program Managers related to CMA and RSS programs to partners throughout the development and life cycle of thecontract.
·Contribute to and oversee monthly meetings between Program Managers and partners.
·Oversee the collection,organization,anddata analysisonstatisticsandtrendsrelatedtocontractdeliverablesforreporting purposes.
·Support the development of the Semi-Annual Office of Refugee Resettlement (ORR) reports and other annual ORR reports.
Leadership and People Management
·Closely collaborate with WTOR’s Director and coordinate with IRC’s HR department to manage recruitment, hiring, and training of directreports.
·Meet on a weekly basis with direct reports, providing coaching, feedback and learning opportunitiesto encourage their professionalgrowth.
Education: 4‐year college degree in relevant field required. Graduate degree in management, international relations or social work preferred.
Work Experience: 4-5 years of experience with federal program oversight (preferably ORR programs), monitoring, compliance, and reporting. 1-2 years of prior people management experience desired.
Demonstrated Skills and Competencies:
·Experience with refugee populations or other similarly vulnerable populations stronglypreferred.
·Excellent diplomatic and cross‐cultural skills, with the ability to work together with a variety of stakeholders across multipleteams.
·Program development and implementation skillsdesired.
·Excellent analytical skills; experience analyzing and interpreting data for program development and reporting purposes.
·Self‐starter with excellent problem‐solving skills combined with the proven ability to multi‐task,prioritize duties, and manage timeeffectively.
·Proficient in Microsoft Office applications (Word, Excel, Outlook); Experience with databases andapplications preferred.
Language Skills: Fluency in written and spoken English.
Standard work environment. Expectation to travel within local community for partner meetings and events. Oversight of staff in remote field sites. Expectation to occasionally travel and participate in meetings throughout the West Texas region and/or statewide.
COVID-19 Vaccination Requirement:
In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity:
IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI_GR1