Intensive Case Management Casework Assistant

The ICM Casework Assistant is to provide comprehensive, culturally appropriate client-centered case management services for program participants, including completing intakes, assessments, developing service plans, educating about community services and resources and helping problem solve barriers to assist clients with reaching self-sufficiency in all applicable areas of vulnerability by the end of their program enrollment.This position is also responsible for assisting with administrative tasks including data collection, coordinating trainings, and outreach to mainstream service providers.

Major Responsibilities:

·Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.

·Complete intakes and assessments for all eligible Program participants.

·Develop a service plan for each Program participant.

·Provide comprehensive case management services, including assisting with benefits applications, Social Security benefits, medical care, behavioral health care, guardianship, legal services, and victim services as appropriate for ICM clients.

·Assist participants to establish contact and receive support from services in the community based on their service plan.

·Ensure all clients receive linguistically and culturally appropriate services through ongoing outreach and advocacy with service providers.

·Complete case notes in a thorough and timely fashion.

• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Follow all policies, procedures, and protocols of the agency.
• Other related duties as assigned.

Key Working Relationships:

Position Reports to:  Integrative Services Supervisor; indirectly reports to Sr. Health Service Caseworker