Senior Monitoring, Evaluation & Accountability Officer

Reporting to the M&E coordinator, the Senior MEAL Officer works in close collaboration with program/MEAL teams and technically supported by Regional client responsiveness specialist/RMAC to optimize monitoring, evaluation, accountability and learning capacities and opportunities of the IRC mission in Somalia to ensure high-quality programming for the clients we serve and support the global ambitions of IRC Strategy 100, and the Country Strategic Action Plan.  The Senior MEAL Officer oversees, leads and implements MEAL activities of implementations of client feedback channels, managing and following up proactive and reactive client calls as well as conducting and leading client satisfaction surveys MEAL team

Responsibilities:

Leadership and Partnership

• Support all technical aspects and actions of MEAL regarding the MEAL activities of implementation of client feedback channels, managing and following up proactive and reactive client calls as well as conducting and leading client satisfaction surveys; respond to program needs; foster high standards and practices for quality data collection, analysis, and reports. Enable accountability to clients, partners, and donors.
• Implement and support MEAL system and approaches in your areas of expertise and foster learning.
• Represent IRC at technical meetings, forums, and other events & build partnerships within IRC and area of expertise.
• Champion access and use of data for shared learning, sound decision-making, and data-informed programmatic adaptations. 

Technical Oversight

• Run the MEAL system and processes for Client responsiveness in harmony with the MEAL Country and Global Strategies throughout the project cycle which include
• Collaborate with MEAL and program staff to ensure that data is collected, compiled, checked for its quality and completeness in compliance with IRC and donors’ standards for data quality.
• Document and share learning, evidence, and data from previous projects to inform project proposal design.
• Implement M&E/MEAL plans, revise (digital) data collection tools, follow-up on processes for online data management, quality checks, and audits, and updating of data visualization.
• Undertake regular analysis of monitoring data and work closely with program officers and managers to facilitate decision-making for real-time program adaptation.
• Produce quality reports and updating dashboards with key findings that foster learning and decision-making and share in project cycle management meetings and team meetings.
• Maintain complaints and feedback tracking database and do follow up on complaints to reach a resolution involving relevant project/program staff.
• Identify, document, and share client feedback to improve services and results for our clients.
• Ensure to strength, manage the accountability system of IRC to Beneficiaries which includes capacity building of staff and partner organizations on this theme.
• Assist the MEAL team and project team in carrying out preliminary first inquiry report in case of serious nature of complaints filed by beneficiaries/communities.
• Support deployment of surveys such as baseline and end line, and the commission of evaluations in coordination with colleagues and partners.
• Support the use of standard mobile data technology and online dashboard to enhance timeliness and quality of data collection, analysis, and visualization.
• Join and contribute to IRC’s effort in meeting its internal and external accountability commitments through the implementation of sound accountability, client feedback, and response mechanisms.

Human Resources 

• Participate in the recruitment and onboarding of casual workers, field research workers and enumerators.

Key Working Relationships:

• Position Reports directly to M&E Coordinator
• Position directly supervises: Research assistants and/or enumerators.

Other Internal and/or external contacts:

• Internal: Regional client responsiveness specialist, MEAL Coordinator/Manager and Officers, Data Officer, ICT Officer, Partnerships Manager, HR, Field Coordinator.
• External: Beneficiaries, program partner organizations, local and national government.