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H2H Network Communications Officer

Geneva (Switzerland)

  • Organization: DRC - Danish Refugee Council
  • Location: Geneva (Switzerland)
  • Grade: Junior
  • Occupational Groups:
    • Communication and Public Information
  • Closing Date: 2022-01-30

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The H2H Network seeks a Network Communications Officer to support internal and external communications, services for members and the H2H Fund.

H2H stands for ‘humanitarian to humanitarian’ and is used to describe humanitarian actors that provide services to other humanitarian actors rather than directly to crisis-affected populations. H2H is loosely based on the B2B concept from the private sector. H2H members provide services to improve the way the world responds to crises, from mapping to independent needs assessments, from translation to surveys with crisis-affected people about the quality of the aid they receive.

The H2H Network came together in the margins of the World Humanitarian Summit in 2016. Since then, it has grown to comprise 60 organizations all offering specialist services to address cross-cutting issues and help drive greater effectiveness and accountability in the wider humanitarian system. The H2H Network is supported by UK aid from the UK government and hosted by the Danish Refugee Council (DRC).


The role

About the job 

The position will be based in Geneva, Switzerland and will be part of the network’s core team.

Main duties and responsibilities include network communications, community management and implementation of the annual communications plan. Specifically, this will include:

  • Engage with and foster connections between network members to build strong relationships and maintain a healthy, vibrant and interactive network community. Facilitate and foster collaboration and peer-to-peer learning.
  • Network services: Develop programme and support services such as webinars and collaborative workshops
  • Website management: uploading and maintaining content; raising any issues with line manager in a timely manner. Act as primary point of content for Psycle (web development agency).
  • Maintain and develop H2H Network members’ hub (an internal SharePoint site); maintain H2H dashboard. 
  • Coordinate monthly newsletter: Primary responsibility for sourcing and editing copy and content; overall responsibility for workflow, ensuring that team members input and newsletter goes out on time. 
  • Overall lead for social media: Twitter, LinkedIn and any other relevant channels;  
  • Maintain and report on analytics; source content and proactively develop messaging (with input from relevant team members).  
  • Content development and support for fundraising, advocacy, MEAL, communications and fund. This may include leading the development of ppts for fundraising or other purposes; case studies; drafting copy for the website; graphics and messaging for social media; funding announcements; writing and producing materials for activations, deployments and after-action reviews (matrix 4Ws, flyers…). 
  • Communications strategy and messaging: Actively participate in the development of the H2H Network’s strategy development; manage involvement in events as requested (e.g. logistics around panel discussions, networking events etc.); join humanitarian events in Geneva and beyond as requested. 
  • General team admin as required, such as the maintenance of contact lists.

This is a broad-ranging role both supporting and leading work withing a small, growing team. It will require initiative, adaptation and flexibility in taking on varied tasks.



To be successful in this role we expect you to have the relevant experience as outlined below and be an energetic team player who will provide support to the team coordinate and members as needed.


  • 5 years` experience in communications and/or community management. Proven project management skills; excellent organizational skills and a high level of attention to detail.
  • Excellent English writing skills, and the ability to create and edit compelling copy.
  • Demonstrated passion for, and experience in, communicating complex and technical issues to a non-expert audience.
  • A proactive approach to work and a problem-solving attitude.
  • Experience working on social media and content management platforms.
  • Proficiency with Adobe, especially InDesign.
  • Excellent working knowledge of English. French/ Spanish a distinct advantage.


  • Previous experience of managing networks or communities of practice is highly desired
  • Experience of humanitarian aid, development or human rights.


Swiss or EU citizenship or a valid work permit for Switzerland at the time of application is a pre-requisite


We offer

Type of contract: local Swiss contract,

Contract length: Sunday 30th of January

Band: H – Officer level

Start date:  ASAP

The position is based in Geneva, Switzerland. The selected candidate will be offered a national contract with a competitive salary based on role and experience. Following Swiss regulations DRC offers accident and travel insurance. All national staff have to pay tax, social security and insurance according to Swiss law.

This position is placed at Employment Band – H, officer. DRC offers a competitive salary based on qualification and experience. DRC does not pay any additional allowances (e.g. schooling, housing etc.). Following Swiss regulations DRC offers accident and travel insurance. DRC staff pay tax and social security and health insurance according to Swiss law.


How to apply

Apply here by 30.01.2022 with a cover letter (max 1 page) and an updated CV (no longer than four pages), two original writing samples (in English).  Incomplete applications will not be considered. Applications sent by email will not be considered. If you have questions or are facing problems with the online application process, please contact [email protected]

A shortlist of qualified candidates will be invited to undertake a written assessment, and a final shortlist will be selected for a competency-based interview.


Gender Equality: DRC is committed to achieving gender parity in staffing at all levels.

Equal opportunities: DRC is an equal opportunities employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics.

In this position, you are expected to demonstrate DRC’s five core competencies:   

  • Striving for excellence: You focus on reaching results while ensuring an efficient process. 
  • Collaborating: You involve relevant parties and encourage feedback.   
  • Taking the lead: You take ownership and initiative while aiming for innovation. 
  • Communicating: You listen and speak effectively and honestly.   
  • Demonstrating integrity: You act in line with DRC’s vision and values. 



We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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