Assistant Field Manager, Yemen

Location: Aden, Yemen

Reporting to: Program Manager

Organization Background: 

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. This approach builds on the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than more traditional, top-down approaches. GiveDirectly’s field operations utilize state-of-the-art technology and business processes to deliver transfers securely, efficiently, and transparently. We’ve successfully delivered cash to recipients in refugee camps, informal urban settlements, and remote villages with limited electricity, scaling our work across ten countries. GiveDirectly is now expanding its work into Yemen to test new approaches to cash aid delivery.

GD has raised over $700M since launching in 2011, delivered cash to more than 1 million people, and launched offices in 10 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

We’re looking for exceptional talent to establish and grow our operations in Yemen. Joining GiveDirectly provides the opportunity to work alongside individuals who come from 21 different countries and speak 69 different languages. We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring diverse perspectives and experiences to our organization. We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.

Across our offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.

Role Overview:

The Assistant Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to recipients in Yemen. GD is expanding its work into Yemen to deliver cash assistance to displaced and other vulnerable households at risk of food insecurity. The AFM will play an essential role in managing GD’s operations on the ground, leading a team of Field Officers (FOs) to enable delivery of cash assistance. 

The Assistant Field Manager (AFM) will manage the Field Officers who will be conducting surveys and interacting with recipients. The Assistant Field Manager (AFM) will own day-to-day management of their team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching Field Officers; and identifying opportunities for risk mitigation and process improvement. The AFM will contribute significantly to the development of GiveDirectly’s operations in Yemen. 

GiveDirectly prioritizes putting recipients first and always ensuring recipients are satisfied with how the organization interacts with them. The Assistant Field Manager (AFM) will serve as the key “eyes and ears” resource on the ground for the Program Manager (PM) and will be responsible for ensuring eligible recipients are safeguarded, their rights are protected, and their choices are respected. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality. This is a 6-month contract position to start, with the opportunity to extend depending on funding availability and performance.

Responsibilities:

Field management

• Manage field teams daily activities, coordinate teams in the field and solve operational challenges. 
• Track FO productivity & quality of service, including reviewing operational reports each week and delivering process improvements as needed
• Work closely with senior management to manage key operational risks and ensure successful work plan delivery
• Participate in meetings with district, sector and cell officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders.

Team management, development and administration 

• Monitor and ensure quality control when field staff conduct surveys
• Provide team leadership and vision to ensure Field Officers to deliver effectively in the field, including providing advice, case-specific input, and coaching staff
• Provide effective management of the Field Officer team, including performance management and ensuring administrative tasks are completed 

Other 

• Onboard and manage field teams as needed. 
• Assist Program Manager with communicating and executing new projects/pilots/technologies, and provide on-going professional development and training to staff. 
• Promote positive and supportive team culture across the office. 

Requirements

• A degree relevant to the position.
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks.
• Previous working experience in the field with vulnerable communities. Work in cash programs or food security programs prefered.
• Fluency in English, Arabic and excellent communication skills.
• Exceptional ability to solve complex operational challenges in the field
• Technological literacy including strong MS Excel skills
• Strong communication and relationship building skills and the ability to represent the organization effectively to external parties.
• Alignment with GiveDirectly’s core values and commitment to advancing GD’s mission.
• Positive attitude, strong work ethic, and team player mentality.
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**