Humanitarian Digital Product Lead

Context

NRC’s global strategic plan for 2022 - 2025 includes Digital Transformation as a strategic enabler for the organisation and a key element in expanding the reach of our assistance towards the 2030 ambition. To do so, NRC is increasingly adopting digital solutions to drive internal efficiencies as well as provide digital services to the people it serves. Key to all this will be NRC’s ability to secure systems, applications and the data these will process, to ensure privacy, confidentiality and avoid causing digital harm.

A central component of NRC’s future digital ecosystem will be “Core”, a system to track all interactions with, and services offered to, the people NRC serves. Core will provide case-management functionality to follow and update interactions with programme clients over time, therefore also process sensitive personally identifiable information. Eventually Core will connect with several other NRC digital solutions including but not limited to: data collection, indicator reporting, complaints and feedback mechanisms,

two-way communication systems, digital cash and more. Core, which is based on opensource software, is being developed internally at NRC from the D team.

Are you looking to put your Programming and IT Project Management skills to support NRC’s objective of adopting digital solutions to drive internal efficiencies as well as provide digital services to the people it serves?

Great! Please read on..

What you will do

Reporting to the Steering committee, the Humanitarian Digital Product Lead will be managing Core and represent the business owner needs and perspective, including coordinating with the various key informants and perspective users in defining requirements, feedback, roll out schedules, etc.

You will interact with the D team for technical issues, building of the solution, technical roadmap, feature prioritization, etc, and act as the main focal point for the entire organization on the development and deployment of Core.

Some of your day-to-day tasks will include;

• Be responsible for the development, follow up on, and reporting on Core development and rollout plans in collaboration with the D team.
• Motivate the project team and other stakeholders to deliver high-quality results within the set targets and timeframes.
• Lead the engagement on the Core project with other teams to define requirements, validate assumptions, and test prototypes during development.
• Contribute to the design and implementation of the solution or its components, including hands-on prototyping and testing of features.
• Organise and facilitate key sessions, workshops, and training as required by various project phases, such as requirement gathering, testing, and rollout.
• Communicate progress, report existing and anticipated project challenges, and identify areas of needed support to the Core Steering Committee.
• Escalate blockages and project budget issues to the relative line managers and/or budget holders. .
• Coordinate the establishment of a “budget” for the Core adoption, roll out and maintenance across all offices (country, region and headquarters).
• Act as a focal point for communication with partners, consultants, and service providers.

What you will bring

• 3 years of relevant experience with leading IT projects – especially from a business perspective;
• Bachelor’s degree in computer science, software engineering, or related subjects, or demonstrable expertise in the field.
• Demonstrable experience in managing Agile software development projects and an in-depth understanding of the software development cycle.
• Skillset to engage with a variety of stakeholders and align points of view in a strategic and forward-thinking manner.
• Understanding of cloud infrastructure, SaaS platforms, and web application design and architecture.
• Understanding of database systems and data modelling.
• Familiarity with enterprise information systems in general, and especially CRM and ERP.
• Skills to moderate requirement conversations and be an active participant in them.
• Capable of operating in an "Agile" environment and high levels of uncertainty.
• Comfortable working remotely within a geographically distributed team.
• Fluency in written and spoken English. Other languages are an asset.
• Knowledge and experience of the humanitarian sector is an advantage.

We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.

What makes this position attractive?

• A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee;
• A chance to lead and direct NRC’s efforts towards a major shift in adopting digital solutions to drive internal efficiencies as well as provide digital services to the people it serves.
• A 36 months full time contract with the possibility of extension. This application is open to candidates from Oslo, Berlin, London, Brussels and Geneva.  
• Salary and benefits according to NRC’s salary scale and terms and conditions in the location of employment.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

We are happy about early applicants.