ICT Vendor Manager

We have an exciting opportunity for an experienced ICT Vendor Manager. The role’s purpose is to:

1. Provide management of ICT vendors and suppliers, establishing a process framework for the identification, selection and contracting of services and products.
2. Provide guidance as the subject matter expert to key stakeholders on ICT solutions including expected SLAs, performance evaluation and potential risks and issues.
3. Provide a strong commercial experience with global vendors and in the management of contracts for a multi-national organization.

Primary responsibilities:
The job holder key responsibilities will revolve around the management of ICT vendors and contracts. They will be expected to:

• Manage all existing IT vendors in terms of performance to contract and the provision of services/products, addressing any non-performance or non-compliance, as outlined in their contract, SLAs and/or performance metrics.
• Establish a framework with guidelines and processes for the identification, evaluation, and selection of ICT vendor-provided solutions for the different areas of the business.
• Manage vendor relationships to identify and minimize risks and maximize return on investment.
• Manage interactions between vendors and Palladium’s internal projects’ managers in the course of the implementation of initiatives and projects.
• Maintain the vendor management calendar, leading the review of terms, licensing, and renewals.
• Manage all procurement for new ICT contracts including products and services.
• Work with Global Finance in preparing planning and budgeting forecasts for all vendor provided products and services, considering inputs from new developments, infrastructure upgrade roadmap and architectural requirements.

Reporting requirements:

• Regular updates to Managing Director, Organisational Effectiveness and Global Director, ICT
• Monthly updates on the status of persona Key Result Areas (KRAs), Learning and Development and any other areas of concern.
• Any other reporting request as requested by the line manager.

Relationships:

• The role will report directly to the Global Director, ICT
• The role is part of the Global ICT team.
• The role manages relationships with software and hardware vendors, service providers and other stakeholders as required.
• The role manages interactions between vendors and key stakeholders and project managers.

Required Qualifications:
Minimum education and experience required

• Significant experience in managing ICT vendors for multi-national organizations.
• Proven experience managing a large portfolio of ICT vendors and service providers.
• Experience with various sizes of ICT projects and contracts, with a track record of adhering to timelines and budgets.
• Experience designing and managing Vendor Management Frameworks and Vendor Performance Management Frameworks.

Key competencies and professional expertise required:

• High level of negotiation skills.
• High level of attention to detail and accuracy.
• Strong organizational and planning skills.
• High level of written, verbal and presentation communication skills

Please submit your Cv at: https://palladium.csod.com/ux/ats/careersite/2/home/requisition/13138?c=palladium