Investigation Coordinator Syrian Arab Republic

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships. 

1. Role and responsibilities

The main purpose of this position is to be responsible for supporting and conducting internal investigations in the country office in coordination with the regional office Investigation Specialist and HO Anti-Corruption and Investigation Specialist and help mitigate against the need for future investigation. The CO Investigation will conduct and advice on internal investigations into allegations of misconduct, such as fraud, corruption, workplace harassment, SEA, abuse of authority, aid diversion, nepotism, breaches of international sanctions, and other potential violations of NRC’s rules and regulations. The CO Investigator is also responsible for providing expert advice on corruption mitigation, and to actively contribute to NRC’s wider learning on corruption risk reduction. The incumbent will work closely with the Compliance Risk Management Section, the country office Management Group, and a variety of staff across the NRC Syria programmes. The position is hosted by NRC Middle East Region and this based in Amman but working for Syria Country Office in Damascus. The position holder should travel as per the needs to Syria.

Generic responsibilities

1. Implement NRC’s systems and procedures at country and area level
2. Ensure adherence to NRC policies, handbooks, guidelines and donor requirements
3. Ensure implementing the investigations procedures in accordance with the NRC investigation routines
4. Prepare investigation plans in coordination with the MERO Investigation Specialist
5. Conduct internal investigations in accordance with agreed plans and complete investigation reports with clear recommendations
6. Support, guide and oversee or manage investigations remotely that are being conducted by NRC staff in Country Office
7. Advise managers and staff on prevention and reduction of fraud, corruption, and dishonest loss
8. Manage the corruption risk identification and assessment processes
9. Actively promote Anti-Corruption (AC) best practices by sharing success stories, system gaps and corruption risk patterns.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, and type of intervention.

1. Assess initial reports of possible misconduct in line with NRC guidelines.
2. Documentation analysis, interviews of witnesses and suspects and other investigative actions
3. In consultation with other NRC regional positions, the HO Anti-Corruption and Investigations Specialist, and other relevant Head Office staff, coordinate due process and help promote compliance with NRC policies and processes.
4. Prepare regular analysis reports for management outlining trends and highlighting specific issues related to investigations and corruption in the country office.
5. Train, coach, and mentor country office staff with investigations responsibility 
6. Contribute to the development of capacity building programmes, including but not limited to Code of Conduct and Anti-Corruption
7. Ensure that mechanisms to report, process and respond to complaints on staff behaviour from internal stakeholders (whistleblowing) are in place in the CO and in line with existing NRC requirements.
8. Develop action plans to implement recommendations made in the internal and external investigations.
9. Provide support and follow up on the implementation of the action plans.
10. Ensure corruption risk mapping is updated quarterly
11. Ensure Reporting Channels are updated and distributed across all sites where NRC operates in the county /area offices

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Anti-Corruption & Investigations Specialists (Regional and HO)
• The Protection against Sexual Exploitation and Abuse and Safeguarding Unit,
• Interface with Program Department: Program issues and M&E team
• Interface with finance, HR and Logs Dept.: Support matters and compliance
• Interface with Security Unit: Security issues

• Auditors (internal/external)
• NRC Partners
• Potentially donors and beneficiaries

2. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

Essential qualifications:

• Bachelor’ degree in relevant university field (economics, risk management and similar)
• Experience from working in a similar role in a humanitarian/recovery context
• Full proficiency in spoken and written English and Arabic
• Preferably an audit and/ or investigator qualification
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile

Context related skills, knowledge and experience:

• Minimum 3 years’ experience working as an auditor/compliance role, preferably including experience in an investigation function and in the NGO sector.
• Systematic mindset, attention to detail and capability of structuring a large amount of information in an easily accessible way.
• Strong planning, organizational and interpersonal skills.
• Excellent analytical, presentation and reporting skills.
• Ability to work independently on own initiative.

Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Analytical thinking

• Working with people, Communicating with impact and respect
• Initiating action and change
• Handling insecure environments

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• Mid and End Term Performance Reviews
• The Competency Framework
• NRC’s Anti-Corruption handbook
• NRC’s misconduct reporting procedures and internal investigation routines
• HSS Management system

PS: This position is open to Jordanian Nationals Only , Position will be based in MERO Office Amman  Jordan with 60% travel as required by SCO