Client Manager - Social Impact

About UpSkill Digital

UpSkill Digital - founded in 2015 - is on a mission to empower all people to succeed in the digital age. Through human-centred, experiential learning programmes, we work with businesses and communities - supported by a global network of coaches, trainers and digital experts - to empower people and stimulate economies from a grassroots level and we need YOU to help us drive our learning programmes to achieve long-lasting change.

Working at UpSkill

Working at UpSkill is more than ‘just another job’, it’s a chance to build something that matters with a team that truly cares. You’ll get the freedom, tools and support to bring your best self to work, and make an impact where it matters most.

We offer you an abundance of benefits and initiatives that actually matter such as:

• Access to annual learning grants so you can take control of your learning and development journey.
• Early Friday finishes because you deserve it!
• Unlimited paid holiday.
• Agile working environment - we aren't worried about where you work from as long as you get what you need to get done.
• Referral, commission and bonus schemes (money is a motivator after all) Well-being initiatives and jam-packed social schedule for the chance to build real, meaningful relationships.
• Strong tech set up, whether you are working from home or decide to visit our London office!

So, if you're looking for a change and you're ready for a challenge, then get in touch!

About the challenge

At UpSkill we are committed to building and delivering learning interventions and programmes that inspire a culture of life-long learning and provide organisations with the support, skills and solutions they need to thrive in the digital world. Our learning experiences sit in the sweet spot where industry-leading learning design meets a global ecosystem of Subject Matter Experts (SMEs), trainers and perfectly blended delivery.

As we continue to partner with forward-thinking organisations, we have an exciting opportunity and are on the look-out for an exceptional Client Manager - Social Impact.
You will be at the heart of driving brands forwards and creating innovative learning solutions to match their needs and desired outcomes. As a client manager, you will be responsible for nurturing and growing client relationships to strengthen our existing partnerships and forge new ones. You will be at the forefront of pitching new ideas, reporting on the impact of the programmes your clients are running and driving brand loyalty and retention. You are a strategic decision-maker that has a passion for supporting brands and organisations to achieve excellence in their learning programmes. Working closely with our Client Service team and Learning Programme Managers, you will be responsible for increasing client lifetime value and ensuring that client needs are met at every step of the way.

What are some of the things I will be doing?

• Build a true understanding of the client, brand and its motives to identify opportunities for growth and account elevation by implementing practices that optimise delivery and performance
• Develop and execute strategic sales, marketing and brand plans to grow and scale the impact of your client portfolio
• Development of strong DMU and organisational mapping to outline and identify areas of growth within your client network
• Build and maintain relationships with key clients/partners, helping them to scale within their organisations
• Ensure that you are constantly looking for ways to innovate and provide solutions to clients by understanding the wider UpSkill offering and having regular meetings with programme and product teams
• Increase client retention rate and ensure that your client portfolio is maintained through renewal strategies
• Report and meet revenue targets by looking for opportunities to expand your client spend by cross-selling and upselling appropriately
• Forecasting and financial reporting on a quarterly basis to senior stakeholders
• Provide insights for future planning and growth based on data from key stakeholders.
• Understanding of end-to-end program management from daily running, reporting and analysis and ensure that you are preparing client-facing reports from programme managers to aid in your renewal strategies
• Deliver unparalleled exceptional service at all times, be the first to offer innovative solutions, strategic guidance and effective problem solving that achieve account objectives Report on client satisfaction metrics and develop strong customer loyalty through customer referrals
• Conduct monthly and quarterly business reviews with all of the clients in your portfolio
• Responsible for managing multiple stakeholders and supporting different workstreams, successfully working cross-functionally across teams to manage shifting timelines and constantly supporting timely delivery with the support of learning programme managers
• Ensure you are able to track, measure and report on impact for all clients in your portfolio and you are actively amplifying their brand as well as UpSkill’s through social media channels
• Ensure that CRM is maintained and updated with all client progress on a regular basis, with a responsibility to ensure that clients are moving through the pipeline and projects are progressing
• Upkeep and maintenance of renewal pipeline for your client portfolio, and liaise with the sales team to ensure you are continuously innovating for your clients
• Ensuring you have the most relevant and up to date product knowledge so that you are able to upsell and grow your client and project revenue

We would love to get a feel for your approach and personality, so if you feel you would be a great fit, please submit your CV.

Please see below the recruitment process for this fantastic opportunity:

1. First round - Video submission

2. Second round - 15-minute interview

3. Third round - Video interview with your potential Line Manager

4. Unbias Interview

UpSkill Digital is committed to creating a diverse and inclusive workforce. We pride ourselves on being an equal opportunity employer. All relevant and qualified applicants will be considered regardless of religion, gender, sexual orientation, disability and age.