Data & Reporting Officer - International

Trócaire is a well established, award winning non-profit working in partnership with local and church organisations to support communities in over 20 developing countries across Africa, Asia, Latin America and the Middle East in bringing about lasting change. Trócaire envisages a just and peaceful world where; people’s dignity is ensured and rights are respected; basic needs are met and resources are shared equitably; people have control over their own lives; those in power act for the common good.

We have 5 Programmatic Goals: Defend Human Rights; Achieve Climate & Environmental Justice; Ensure Women & Girls’ Protection, Voice & Influence; and Mobilise the Public on the island of Ireland to achieve Global Justice.

Our work is rooted in Catholic Social Teaching and in our values of Solidarity, Courage, Participation, Perseverance and Accountability.

The Data and Reporting Officer International is an exciting new role that has been created to support our Country Teams to maximise the use of salesforce through effective data management and analysis.

The purpose of this role is to provide training and support to the International Division on using Salesforce and drive data quality by identifying gaps and providing appropriate reporting to Senior Management and Country Management Teams to drive compliance.

For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits and an opportunity to shape this new role and develop it into the future . The salary for this role is €27,000 per annum.

Reporting to the Head of Enterprise Systems this is a fixed term contract of 2 years and is based in Maynooth . Travel to Trócaire’s overseas offices if and when required.

Safeguarding Programme Participants - Children & Adults Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives. Any candidate offered a job with Trócaire will be expected to sign Trócaire’s Safeguarding Policies and Global Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. All offers of employment will be subject to pre employment checks including satisfactory references and appropriate screening (e.g. police/garda vetting, counter terrorism and anti-trafficking). Trócaire also participates in the InterAgency Misconduct Disclosure Scheme and all employees will be subject to this as part of contract of employment.

Key Duties & Responsibilities

Training & Support
o Develop/maintain training materials on the use of Salesforce within the International Division.

o Provide ongoing training and support to ensure consistency and accuracy of data entry in Salesforce

o Develop and implement training programme

Data & Reporting
o Work with end users in Country Offices and Head Office to ensure data is entered in Salesforce in a timely manner and to the required quality.

o Ensure compliance in data entry/data quality by identifying gaps and providing appropriate reporting to Senior Management and Country Management Teams to drive compliance.

o Identify recurring reporting requirements and develop appropriate reports and/or dashboards to meet these requirements

o Provide further business support through developing ad-hoc business reports.

To take on other duties that may be assigned by the Head of Enterprise Systems

Behavioural Competencies in Line with Trócaire’s Competency Framework

Leading: Reflecting our values of Participation & Accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity in order to achieve our organisation’s objectives.
Communicating: Reflecting our value of Participation, being one organisation, communicating clearly and transparently across, teams, units, divisions, locations and other external organisations. Getting our message across with impact.
Collaborating: Reflecting our values of Participation & Solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.
Stewardship of Resources: Reflecting our value of Accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly & with integrity; acknowledging Trócaire’s reputation in the use of resources.
Delivering Results: Reflecting our values of Accountability & Perseverance, getting a quality job done through effective performance, planning and decision making.
Continual Improvement & Learning: Reflecting our values of Participation & Courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s’ mission.
Flexibility & Change: Reflecting our values of Participation & Courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.

Person Specification 

Qualification

3rd level qualification in technology, business, science or engineering.

Experience

Demonstrable experience in developing and delivering end user training.

Experience of Salesforce and confident in running advanced queries and reports

Skills

Excellent communication skills

Strong Analytical/problem solving skills

Salesforce reporting

Experienced with and proficiency in Microsoft Office Suite particularly Word, Excel and Visio

Qualities

Highly organised, proactive, self-motivated.

Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.

Detail focused.

Excellent communication skills.

Delivery and service focused.

Other

Willingness to travel to Trócaire’s overseas offices and within Ireland/Europe from time to time

Benefits
For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits and an opportunity to shape this new role and develop it into the future .

Closing date for applications is Wednesday 17th August 2022

At Trócaire, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of performance and integrity in line with our organisational values. All recruitment decisions are made on the basis of organizational needs. Trócaire is committed to creating an inclusive environment of mutual respect, recruiting and employing staff from diverse backgrounds and with diverse identities, at all levels in the organisation. We will not tolerate discrimination on the basis of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disability. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.