A (least hardship)
Family
Family
Residential location (if applicable)
PR4
Staff Member / Affiliate Type
Professional
Reason
Regular > Regular Assignment
No
2022-11-21-08:00
December 15, 2022
Senior Operations Officer
Organizational Setting and Work Relationships
The Senior Operations Officer normally works under the direct supervision of the Senior Operations Coordinator or Head of the Office and may have alternative reporting relationships depending on the structure and size of the Operation. S/he and will be the focal person responsible for liaising with Partners through sector meetings and other coordination mechanisms in the Area of responsibility (AoR). S/he will liaise with relevant sections at HQ/Region/Field on a wide range of issues concerning the operations such as protection, resource mobilization and allocations, human resources, budget, compliance, staff welfare and security matters. The incumbent may supervise professional and/or support staff. S/he will actively support the regional operational planning process, reporting and monitoring as well as mapping of areas where persons of concern are currently located in the AoR. The incumbent will contribute to progress on issues such as negotiations on Partnership Project agreements, contractual service agreements, and management of Administrative Budgets related to the AoR.
Within UNHCR, the incumbent has regular contact with other sections/units at Headquarters and with field offices on issues related UNHCR's programme in the operations/countries within the AoR. External contacts are with, UN agencies and NGOs on UNHCR's programmes in the operations/countries covered under the AoR.
Duties
- Serve as the focal point for the operations within the AoR and follow up on situational realities, challenges and developments which may have an impact on the refugees, IDP situations, and other persons of concern.
- Analyse information received concerning new refugee situations in the AoR and present coherent, consistent and credible proposals to address the emergency needs.
- Manage the process of gathering information, preparation of analytical papers and formulating recommendations for action for the operations within the AoR.
- Contribute to the preparation of action plans to address any operational/legal gaps that have been identified; and ensure advice/guidance is provided to field offices to improve the delivery of assistance of refugees and other persons of concern (PoCs).
- Provide guidance and support for communication, and sharing of best practices amongst countries/operations in the AoR as well as with other entities in the field and at Headquarters.
- Coordinate with field offices for provision of timely, coherent, consistent, quality information about their operations.
- In the bureaux, support senior staff in the preparation of the official submissions to the meetings of the Budget Committee and Contracts' Committee, and advocate for resources required for the operations to meet their objectives, especially during Annual Planning Reviews, Mid-Year Reviews and ad hoc resource allocation consultations. Analyse Country offices' requests concerning material requirements and staffing and initiate/coordinate appropriate action to provide Country offices with relevant and timely decisions and direction.
- In the field, coordinate and supervise the field activities in the areas of protection and programme in the AoR. Build the capacity of local partners and civil society through training and other initiatives. Liaise with local Government authorities and operational partners on issues relating to the protection and assistance of PoCs. Supervise and monitor the implementation of UNHCR projects.
- Monitor the implementation of programmes within the AoR through regular missions and participate in on-going needs assessments.
- Keep the various sections and technical units at the Bureau and HQ informed on issues related to the implementation of UNHCR's programmes within the AoR.
- Maintain a wide range of external contacts with Permanent Missions, donors, and civil society organization.
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree
Field(s) of Education
Political Science; Economics; Social Science;
Business Administration; Law; or other relevant field.
Certificates and/or Licenses
Programme Management;
Relevant Job Experience
Essential:
Experience in field operations. At least 5 years of relevant experience in an international capacity. Understanding of UNHCR mandate and operations.
Desirable:
Strong operational background and political awareness. Experience working with UNHCR; or other UN entities or partners preferably in the area of refugee or humanitarian operations. Proven track record in emergency preparedness, response and management.
Functional Skills
MG-Field Operations Management;
MG-Coordination;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
1. Recent experience in functional areas of programme and in field operations
2. MENA operations experience desirable
3. Recent experience in operations moving from humanitarian to development (nexus)
Required languages (expected Overall ability is at least B2 level):
,
,
Operational context
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
Nature of Position:
The MENA Regional Bureau in Amman covers 14 countries in the MENA region. The region continues to pose overwhelming challenges, with multiple and complex emergency and post-emergency situations, as well as complex mixed migration operations.
Under the direct supervision of the Senior Situation Coordinator, the Senior Operations Officer will support the country operations to coordinate protection and assistance responses and ensure adequate oversight of the protection and assistance intervention in compliance with the global and regional policy and strategic direction.
The incumbent should have experience with refugee (urban and camp-based), IDP and stateless populations, as well as prior experience in both emergency, post-emergency and protracted situations. S/he is expected to have prior working experience in programme management, strong analytical and written skills, and prior experience in RCM and/or Cluster Approach contexts.
Given the nature of the position, experience in multiple functional areas will be considered an advantage to be able to effectively liaise across functions while integrating risk management into the decision-making process. She/he should be able to display data literacy, especially the ability to derive information from data and use data for recommendations linked to decision-making, as well as excellent interpersonal and coordination skills. Experience in refugee, mixed coordination and IDP models is an asset, as is the combined HQ, Regional and field experience.
An understanding of the political sensitivities and cultural awareness of the region are also essential for the incumbent to perform effectively, therefore prior experience in politically sensitive operations and/or in the region is essential.
Living and Working Conditions:
- Amman is a category "A" Duty Station;
- Staff members assigned to Amman reside in private accommodation;
- Food and other commodities are widely available in the local shops and markets;
- Climate in Amman tends to be dry, sunny and cloudless from May t
Additional Qualifications
Skills
BA: Business Administration (Required), BA: Economics (Required), BA: Law (Required), BA: Political Science (Required), BA: Social Science (Required)
Certifications
Programme Management - Other
Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless
Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Planning & organizing, Teamwork & collaboration
https://icsc.un.org/Home/SalaryScales
Compendium
Bi-annual Compendium 2022 Part B – November 2022
This position doesn't require a functional clearance
