National consultant to provide software development services for social e-services projects

Ukraine

Organization: UNDP - United Nations Development Programme
Location: Ukraine
Grade: Consultancy - National Consultant - Locally recruited Contractors Agreement
Occupational Groups:
- Information Technology and Computer Science
- Project and Programme Management
Closing Date: Closed

Background

1. Background

A priority task of the Cabinet of Ministers of Ukraine in the field of administrative services’ development and their digitization is to ensure the provision of public services in electronic form.

One of the vulnerable categories of Ukrainian citizens, on whom, in particular, the implementation of digital solutions is aimed, are persons affected by the military invasion of Ukraine by the Russian Federation.

In the difficult conditions in which the state found itself after February 24, 2022, the Ministry of Social Policy of Ukraine (MSP) implements tasks related to ensuring uninterrupted access of social sphere institutions to digital tools that ensure appointment, accrual, and payment of social benefits to vulnerable sections of the population, including internally displaced persons, and updating of information systems, the holder of which is the MSP, in accordance with the new realities of functioning in the conditions of a full-scale war in Ukraine.

On the initiative of the MSP, the SoE "IOC of the Ministry of Social Policy of Ukraine" developed the platform for providing humanitarian aid to the population, which suffered from the war - " eDopomoga". In the conditions of a significant increase in the burden on the social sphere in connection with the war (multiple increase of IDPs, implementation of new amendments in terms of cash assistance payments, provision of accruals and payments of cash benefits under operating conditions in district-oriented model when part of the territories are occupied) the MSP not only did not stop the development and implementation of the centralized system Unified information system of social sphere (UISSS), but also develops and implements new approaches and optimizes business processes regarding provision of social guarantees to citizens of Ukraine.

Due to limited funding of the MSP and significant growth of the volume of tasks and taking into account the need for further development of digital solutions, the MSP approached UNDP with a request to hire experts for a number of assignments related to development of social sphere e-services and information systems. Qualified women candidates are encouraged to apply.

Duties and Responsibilities

2. Objectives of the assignment / Scope of services

To implement high quality portal and user-friendly e-services on eDopomoga portal with positive user feedback and good successful use statistics it is necessary to support implementation of software development tasks for the portal. To implement these tasks UNDP DIA Support Project is looking for consultant for a 6-month assignment.

The main objective of the assignment is support of software development of eDopomoga portal.

3. Measurable outputs of the work assignment/deliverables

Hence, it is expected that the National consultant to provide software development services for social e-services projects will deliver the following services (non-exhaustive list):

Deliverable #	Deliverable essence	Deadline
Deliverable #1	Collection and summarization of proposals for software update of eDopomoga platform and support of their implementation, creation of report on proposed software update of eDopomoga portal implementation status. Expected result: the analytical report (at least, 2 pages) with the proposed software updates, consulted with MSP representatives and UNDP.	In 20 working days after signing the contract
Deliverable #2	Analysis and creation of a list of existing and potential data sources that are used or planned to be used by the Ministry of Social Policy for monitoring the current state of and analyzing the effectiveness of programs in the field of social support and their administration processes, determining the degree of reliability of each of such sources, the frequency of their receipt, data processing methods, institutions and persons responsible for the collection and processing of this data. Expected result: the analytical report (at least, 2 pages) with the list of existing and potential data sources, consulted with MSP representatives and UNDP.	In 20 working days after acceptance of Deliverable 1
Deliverable #3	Creation of proposals for the development of integrations of the eDopomoga Platform, development of integration services and modules (API) for interaction with the "eDopomoga" platform, creation of report on implementation status of proposals of integrations of the eDopomoga Platform Expected result: the analytical report (at least, 2 pages) with the implementation status of proposals of integrations, consulted with MSP representatives and UNDP.	In 20 working days after acceptance of Deliverable 2
Deliverable #4	Analysis of incoming and outgoing information flows of the eDopomoga platform, creation of documentation of information flows of the eDopomoga platform Expected result: the analytical report (at least, 2 pages) with the documentation of information flows, consulted with MSP representatives and UNDP.	In 20 working days after acceptance of Deliverable 3
Deliverable #5	Form requirements for the automation of the UISSS module of the Ministry of Social Policy, as well as requirements for other ready-made software products that may be necessary to support the functioning of the analytical module; the requirements should include technical requirements for the reliability of the software and hardware complex to build a reliable and fault-tolerant system; Expected result: the analytical report (at least, 2 pages) with the requirements, consulted with MSP representatives and UNDP.	In 20 working days after acceptance of Deliverable 4
Deliverable #6	Creation of description of regulatory procedures for the data model (procedures for updating the data model, versioning, archiving, etc.); Expected result: the analytical report (at least, 2 pages) with the description of regulatory procedures, consulted with MSP representatives and UNDP.	In 20 working days after acceptance of Deliverable 5

* The consultant should provide his/her proposal regarding the quantity of working days needed for each deliverable, based on the tentative deadlines indicated above, and indicate in the financial proposal amount distribution by deliverable section.

4. Management arrangements

The National consultant to provide software development services for social e-services projects will be primarily responsible for achieving the objectives of the assignment. He/ She will be responsible for all personal administrative expenses associated with the assignment.

5. Monitoring requirements / Terms of payment

The National consultant to provide software development services for social e-services projects will work under the overall supervision of the DIA Project Manager and will work closely with DIA Support Senior IT Specialist and the MSP.

All deliverables shall be approved by UNDP in written form through e-mail after consultations with the MSP. No documents should be published or distributed to third parties without the approval of MDT/MSP and/or UNDP.

All documents should be submitted to the UNDP in electronic form (*.docx, *.xlsx, *.pptx, and *.pdf or other formats accepted by UNDP). The language of the materials and reports is Ukrainian. The analytical paper should be submitted to UNDP for comments and approval.

Competencies

6. Corporate Competencies

Demonstrates integrity by modelling the UN’s values and ethical standards;
Promotes the vision, mission, and strategic goals of UNDP;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
Treats all people fairly without favouritism;
Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.

7. Required experience and qualifications

At least university degree (Bachelor’s) in computer science, communication technologies, cybersecurity, management, public administration, marketing or another sphere
At least 2 years of experience as a Software Engineer or coder (developer)
At least 2 years of experience within IT related projects
Experience with JavaScript (jQuery), React or NodeJS in at least 2 projects will be an asset
At least 1 year of experience in government/medical systems development will be an asset.
Fluent Ukrainian; working knowledge of English will be an asset

8. Documents to be included when submitting the proposal

	Personal CV, including information about experience in similar projects / assignments, as well as the email and telephone contacts of at least three (3) professional references;
	Financial proposal in line with information presented in Section 3. Measurable outputs of the work assignment/deliverables;
	Duly accomplished Letter of Confirmation of Interest and Availability (template may be found at https://cutt.ly/Bzs6D4A);
	A list of projects confirming experience in JavaScript (jQuery), React or NodeJS in at least 2 projects (if any; can be included in the respective CV section or provided separately) – optional

PLEASE NOTE: The above listed documents need to be uploaded to the online application as one document. Incomplete applications will not be considered.

9. Financial Proposal

Lump sum contract

The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (please, refer to Section 3 Measurable outputs of the work assignment/deliverables). Payments are based upon output, i.e. upon delivery of the services specified in the TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of Cost by Components.

Required Skills and Experience

10. Evaluation Criteria

Educational background – 10 pts max
- 10 pts – Master degree or similar in computer science, communication technologies, cybersecurity, management, public administration.
- 8 pts – Master degree or similar in other sphere or Bachelor’s degree in computer science, communication technologies, cybersecurity or related field.
- 7 pts –Bachelor’s degree in another sphere.
Experience as a Software Engineer or coder (developer)– 35 pts max
- 35 pts – 3+ years of experience;
- 30 pts – at least 2 years of experience;
Experience within IT related projects – 10 pts max
- 10 pts – 5+ years of experience;
- 9 pts – 3-4 years of experience;
- 8 pts – at least 2 years of experience;
Experience with JavaScript (jQuery), React or NodeJS in at least 2 projects – 5 pts max
- 5 pts – available experience;
- 0 pts – no experience;
Experience in government/medical systems development – 5 pts max
- 5 pts – available experience (at least one year);
- 0 pts – no experience;
Language Skills – 5 pts max
- 5 pts – Native / fluent Ukrainian. Working knowledge of English;
- 4 pts – Native / fluent Ukrainian.

Maximum available technical score – 70 points

EVALUATION METHOD:

Cumulative analysis

Contract award shall be made to the incumbent whose offer has been evaluated and determined as:

a) responsive/compliant/acceptable, and

b) having received the cumulative highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.

* Technical Criteria weight: 70%

* Financial Criteria weight: 30%

Only candidates obtaining a minimum 70% from the maximum available technical score (49 points) would be considered for the Financial Evaluation

The maximum number of points assigned to the financial proposal is allocated to the lowest price proposal and will equal to 30. All other price proposals will be evaluated and assigned points, as per below formula:

30 points [max points available for financial part] x [lowest of all evaluated offered prices among responsive offers] / [evaluated price].

The proposal obtaining the overall cumulatively highest score after adding the score of the technical proposal and the financial proposal will be considered as the most compliant offer and will be awarded a contract.

This vacancy is now closed.
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