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Snr Risk Mgmt & Compliance Off


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Pemba
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Legal - Broad
    • Internal audit, Investigation and Inspection
    • Ombudsman and Ethics
  • Closing Date:

Hardship Level


Family Type

Non Family with Residential Location

Family Type

Non Family with Residential Location

Residential location (if applicable)

Maputo, Mozambique



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

February 16, 2023

Standard Job Description

Senior Risk Management and Compliance Officer Organizational Setting and Work Relationships The incumbent will be part of a network of Risk Management Network and will collaborate with the Chief Risk Officer and this network to ensure strengthening of risk culture across UNHCR. Special attention is paid to coherence, identification of systemic issues requiring a corporate-wide response, and sharing of good risk management practices and lessons learnt. The incumbent shall engage with internal stakeholders, including with the Bureau and HQ, as appropriate, to align reforms and initiatives. As directed by their supervisor, the incumbent shall also engage with external stakeholders including Government offices, partners, donors, and (for in-situ posts) contractors and refugee/host communities, to maximize collective efforts to manage risk, and strengthen compliance and the quality of services provided to persons of concern. For in-situ positions, the incumbent will be in the first line of defence, supporting the Operation in compliance and risk management. S/he shall review the adequacy of risk management and compliance systems, structures, procedures and capacities within the Operation, make recommendations as appropriate, and assist management in their implementation. For regional positions the incumbent will support the Senior Risk Management and Compliance Advisor in coordinating operations within their region in matters related to risk, compliance and oversight, as part of the second line of defence. S/he will assess the adequacy of risk management within the Operations and provide advice, guidance and practical support. The incumbent may manage relevant personnel/functions relating to risk management. S/he reports directly to the Deputy/Assistant Representative in the Field or to the Senior Risk Management and Compliance Advisor in a Bureau, with a functional reporting line to ERM Unit with the exception of roving officers who will report to the Chief Risk Officer. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Advise and support the Operation/Bureau on risk management, compliance, and oversight matters, assisting them in discharging their responsibilities and accountabilities to manage risks comply with policies and procedures. - Ensure risk management, ethical and integrity considerations are integrated into decision making, planning, monitoring, evaluation, reporting and contingency activities in the Operation(s)/Bureau under the Area of Responsibility (AoR). - Promote collaboration of different functions within the operation/Bureau/divisions to address cross cutting risks and issues. - Support the Operation/Bureau in the implementation of oversight recommendations to improve risk management, compliance and quality of outputs. - Work with internal and external oversight entities, develop and implement procedures to collect relevant data and efficiently track and report specific issues, trends and cross-cutting matters representing a high risk to the Operation(s) under AoR. - Prepare or review and input to management reports to external stakeholders. - With assistance from and in coordination with the ERM Service, Global Learning and Development Centre, and other Headquarter Services, as required, train UNHCR teams and partners to raise awareness of and skills in risk management, and to strengthen the culture of integrity and accountability. - Promote and disseminate policies, good-practices and guidance on risk management in the operation/region. Provide field based support and guidance jointly with Headquarters for corporate risk management developments and initiatives. - Provide regular updates to the Deputy/Assistant Representative or Senior Risk Management and Compliance Advisor on matters related to risk, compliance and quality, including on emerging risks and opportunities. - Perform other related duties as required. In-situ posts only - Coordinate and facilitate the risk review exercises with functional experts and management to agree on the corporate risk register, and appropriate risk responses; facilitate, monitor and report on the implementation of agreed responses. - Analyse risk management, compliance, and oversight findings and recommendations. In coordination with the Bureau and HQ, identify lessons learnt and root cause(s) of recurring systemic issues in the Operation. Prepare summary reports, with recommendations, on significant matters requiring management action or intervention, or changes to corporate level policies/procedures. - Monitor compliance against policies and procedures, advise management of areas of non-compliance and identify the root cause of this and appropriate corrective actions. - In consultation with the Chief Risk Officer, assess the methodology, tools and practices related to the implementation of risk management activities in the Operation to strengthen integrity identify root causes of risks, and propose mitigating measures with a focus on prevention. Bureau posts only - Support the Senior Risk Management and Compliance Advisor in coordinating and quality assuring the risk review exercise in the operations under the AoR, monitoring that appropriate action is taken to mitigate the identified risks. - Contribute to the implementation of the cross-functional risk-based regional oversight monitoring plans of operations under AoR through missions and desk reviews. - Analyse risk management, compliance, and oversight findings and recommendations. Produce a regional risk report on a regular basis, summarizing key oversight themes and using risk information (e.g. metrics, risk indicators, incidents) to highlight the highest risks at the regional level, identify lessons learnt and root causes. Recommend improvements and enhancements on significant matters requiring management action or intervention, or changes to corporate level policies / procedures. - Conduct risk-based monitoring and support missions to countries under their AoR to assess the adequacy of risk management and compliance systems, structures, procedures and capacities - report back to the Senior Risk Management and Compliance Advisor in order to help improve enterprise wide risk management methodologies, tools and practices. Minimum Qualifications Years of Experience / Degree Level For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education Business Administration; International Affairs; Political Science; Risk Management; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Prince2-Project Management HCR Risk Management Basics & ERM Programme (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential At least 6 years of experience in positions involving, amongst other things, responsibilities relating to risk management, compliance and quality of results. Knowledge of and working experience with Enterprise Risk Management frameworks. Experience in quality assurance and compliance monitoring. Excellent judgement with proven ability to deal with complex interrelated issues and strong analytical and problem solving skills to develop solutions that address root causes. Excellent communicator with strong interpersonal and writing skills. Strong skills in collaboration, team building, capacity development and with ability to deliver quality results on time. Exposure to and experience in UN or humanitarian field operations and emergencies in various geographical locations and multiple functional areas. Demonstrated high level of integrity, objectivity, impartiality and fairness. Desirable Good working knowledge of UNHCR¿s mandate, field operations, organizational structure, and policies & procedures. Certification in risk management. Functional Skills RM-Risk Management TR-Training - Virtual and face to face DM-Data Collection and Analysis PG-Results-Based Management PM-Project Assurance (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The ideal candidate needs to be a competent, flexible, solutions-oriented, and proactive team-player. Experiences in the field in both refugees and IDPs operations are a plus. Speaking Portuguese language is an asset.

Required languages (expected Overall ability is at least B2 level):


Desired languages



Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Since October 2017, Cabo Delgado (capital Pemba), the least developed province in Mozambique, has increasingly been targeted by violent actions of non-State Armed Groups (NSAG), resulting in armed conflict, violations of human rights and International Humanitarian Law, forced displacement and serious protection incidents against civilians. Mozambique is home to over one million internally displaced persons because of conflict and climate emergencies as well as nearly 29,000 refugees and asylum seekers, most of them living in the three northern Provinces of Nampula, Cabo Delgado and Niassa, which are also heavily impacted by cyclical natural disasters.

The Mozambique operation is the second largest refugee operation in the Southern Africa region and considered one of the most forgotten and neglected emergencies. In terms of potential fraud and corruption risks, it ranks 148 out of 162 countries as per the ratings of international transparency. This, combined with a very complex operational and political environment and one of the countries most at risk to the negative impact of Climate Change intersecting with conflict, inherently exposes the operation to high reputational risks in relation to fraud and corruption as well as operational efficiency.

In addition, the refugees and internally displaced populations are highly susceptible to Sexual Exploitation & Abuse (SEA), therefore familiarity with the PSEA response is required. The associated demand intense advocacy, risk management and due diligence in all spheres of operations to ensure trust and funding for an effective refugee response. The Senior Risk Management and Compliance Officer (P4) must demonstrate strong knowledge and working experience with Enterprise Risk Management framework. Demonstrated experience in emergency response in the field is required.  Experience with natural disasters or extreme weather events response is desirable given the context of Northern Mozambique.

Knowledge of Portuguese language is desirable.

The position will be reporting to the Head of Sub-Office in Pemba and will be working in close coordination with the Regional Bureau Senior Risk and Compliance Adviser for training provision and thematic risk management support.  The position is part of the Risk Management Network and has a functional reporting line to the Chief Risk Officer.

Living and Working Conditions:

The position is based in Pemba, the capital of Cabo Delgado Province, in Northern Mozambique. Pemba is a D, Non-Family duty-station. Mozambique has a total population of about 29 million people and Maputo is its capital city. The total area of Mozambique is 799,380 Km square from North to South. It is tropical hot and humid. The hottest and wettest months are December to February, when the average daily minimum temperatures are around 22°c and the average daily highs of 30°c. The rainy season is between October and April. Winters (June to August) are mild with the average daily temperature ranging from 13°C to 22°C. Cabo Delgado is bordering Tanzania, with a population of over 2.2 million people according to the 2017 census. The province, considered as the poorest in the country, was hit by cyclone Kenneth in April 2019, which affected several villages, causing material damage and the displacement of many residents. The province has also been targeted by armed groups that have been attacking local villages since October 2017 to date. The number and intensity of attacks increased consistently from 2020.

Communication and transport services are available at various costs. The housing market is healthy but quite expensive (from US$ 800 to US$ 2,000 per month). Pemba has one medium-large supermarket and one international airport. The metical is the local currency and exchange rate stands at USD 1 equivalent to about 63.25 meticais (MZN) as per November 2022. Pemba has 3 health facilities: ISOS clinic, CLIDIS private clinic and the Provincial hospital. There is a wide range of Banks and ATMs to meet financial needs. Credit/debit cards are accepted in most places. UNDSS-cleared hotels are available, with the rates differing depending on the availability and season. MOSS compliant apartments are available. The current operational circumstances result in a stressful work context, making capacity for self-care critical. According to the security level system, Cabo Delgado is at level 4. Crime in Pemba and villages outside of the capital is concerning and UN personnel must remain vigilant and aware of their surroundings. Traffic accidents are common in Mozambique due to poor road conditions and poor driving standards.


Additional Qualifications




HCR Risk Management Basics & ERM Program - UNHCR, Prince2_Project Management - AXELOS Ltd

Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

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Add.2 to Bi-annual Compendium 2022 - Part B

Functional clearance

This position requires Functional Clearance
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