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Systems Engineer (Directory and Identity Management)


  • Organization: WHO - World Health Organization
  • Location: Geneva
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Engineering
    • Information Technology and Computer Science
    • Criminology, Extremism, Police Affairs and Anti-Corruption
    • Refugee rights and well-being
  • Closing Date: Closed


The department of lnformation Management and Technology sits within the Business Operations (BOS) Division, led by an Assistant Director-General. The vision of lnformation Management and Technology (IMT) is to leverage technology to innovate, collaborate and transform WHO for a healthier world. Its mission is to connect and empower people, automate and optimize digital WHO to deliver its strategic goals (three billion targets). The department leads all WHO IT teams globally in ensuring IT modernization, cost efficiencies through savings, increased staff productivity, harmonization across the Organization whilst being supported by project management practices, performance monitoring and reporting processes. Services which are common to all WHO offices are standardized, operated, and supported from a central yet cost-effective location. The business model requires leadership, close collaboration and active engagement with key stakeholders both in Headquarters and in the regions. The Chief Technology Office sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems. It is made of the following teams:

  1. Architecture and Infrastructure Services;
  2. Workplace and Collaboration Services;
  3. Applications and Information Management;
  4. Operations and User Support.


  • Design, implement, maintain, and ensure proper architecture, functioning and development of directories and identity management systems and maintain their roadmap.
  • Develop, maintain, and enforce directory structure, security, policies, and naming standards.
  • Design and deploy identity services for Azure and Microsoft 365; deploy modern methods for authentication and secure access.
  • Develop and maintain scripts to automate systems deployment, operations, and management.
  • Define and maintain directory synchronization, and provisioning of services and access control roles; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services.
  • Provide support for the management of Microsoft 365 tenant and services.
  • Develop, document, and maintain standard operating procedures, collaborate with support teams and external providers for their implementation.
  • Define and integrate monitoring and management of directory and identity management systems and processes to ensure system availability, security, and integrity; contribute to development and reporting of key performance indicators.
  • Stay current on latest technologies, particularly as they relate to development and enhancement of WHO information and communications technology infrastructure and end-user environment; and recommend and implement enhancements and extensions.
  • Provide third-level support for user requests, incident, and problem management.
  • Provide expert technical advice to HQ business units and WHO's Regional and Field Offices on acquisition, implementation, and optimal operation of related ICT systems.
  • Carry out other duties and responsibilities as assigned by supervisor.



Essential: University degree in computer science, engineering, or information management, or related discipline.

  • Relevant professional training and certification related to Azure Identity Services, Azure Security, and Microsoft 365.
  • Training in IT service and project management would be an advantage.



  • At least 5 years of relevant professional experience in the information and communications field, of at least 2 years of recent experience at the international level managing a large-scale identity management and Directory services.
  • Solid experience in working with clients on projects to migrate and integrate identities, synchronize directories, and implement provisioning processes.


  • Recent working experience with large-scale upgrade projects and integration of directory and identity services.
  • Experience with Oracle identity management system.
  • Experience working in a large national, multi-national or international organization and familiarity with the UN system would be an asset.


  • Thorough and in-depth knowledge of Azure Identity Services, Active Directory, Compliance and Azure Security.
  • Excellent knowledge of directory synchronization, identity lifecycle management and service provisioning/deprovisioning processes.
  • Excellent knowledge of Microsoft 365, certificate management and PKI.
  • Very good understanding of application authentication, authorization, and integration with cloud services and end-user services.
  • Very good understanding of project and service management methodologies.
  • Able to work with geographically dispersed team to effectively support many systems and users.
  • Adaptability and flexibility for working in complex and changing environment and under pressure.
  • Creativity in approach to new challenges, both technological and organizational.
  • Excellent communication, problem solving and analytical skills.

WHO Competencies

  • Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Ensuring the effective use of resources
  • Teamwork

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Beginners knowledge of French.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4347 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
This vacancy is now closed.
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