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Regional Roster for Health Facilities Support Officer

Multiple locations

  • Organization: WHO - World Health Organization
  • Location: Multiple locations
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
    • Public Health and Health Service
    • Administrative support
    • Architecture, Building and Property Management
  • Closing Date: Closed

1. Background and Justification

Purpose of the Position

In the context of the WHO Health Emergencies Incident Management System (IMS), at the field event level, the Health Facilities Support Officer will coordinate and provide technical expertise in the development of Health facilities and their maintenance in full compliance with WHO rules and OSL Standard Operating Procedures (SOPs).

2. Job Description

Objectives of the Programme and of the immediate Strategic Objective

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies. The role of OSL TECH (Technical Health Logistics) is to provide technical expertise, tools, methods and means to meet the specific logistical needs of IMS, member state and partners during emergencies. Technical areas include, but are not limited to, Water Sanitation and Hygiene (WASH), Vaccinations, Health Facilities Support, Laboratory Support and Safe and Dignified Burials (SDB).

Organizational context

Under the direct supervision of the OSL Team Lead, the overall guidance of Incident Manager, and within the delegated authority, the incumbent will act as the focal point for the technical health operations required for implementing the response.

The Health Facilities Support Officer will collaborate with relevant technical officers within the IMS, including but not limited to: Laboratory Support Officer, Cold Chain Vaccination Officer, WASH Officer, and Waste Management Officer. S/he will provide support to the WHO Country Office (WCO), the Ministry of Health and partners to oversee the provision clinical and nursing care to patients.

Summary of Assigned Duties

  1. Assess and forecast Health facilities and Case Management logistics needs and contribute to the development of IMS Strategic Response Plan adequately.
  2. Ensure Health facilities and Case Management activities overall needs are forecasted into Health Response Plan budget.
  3. Coordinate and manage Logistics for Health facilities and Case Management project implementation (activities, budget and project documentation) in line with Event response strategy and tactical approach. Develop appropriate planning and monitoring tools.
  4. Provide health partners with technical expertise and guidance for the set-up of health facilities / Disease Treatment Center. Advise member state Diseases Treatment Center team in concrete implementation of patient flow and vector control standards.
  5. When required, design Health Facility or Disease Treatment Center layout according to outbreak/natural disaster event and good practices and standard (patient/visitor flow, screening point, triage area, isolation unit, treatment unit…)
  6. Provide advice to upgrade existing Health Facility into Treatment Center; assess and forecast overall needs and define adequate support of services strategy (Water and Sanitation, Power supply, Cold Chain, Decontamination area, Waste management, Security…)
  7. In coordination with WASH stakeholder focal points, set up routine control to prevent infection into Treatment Center and ensure provision of health facilities with support services, routine maintenance, decontamination and decommission of facilities.
  8. Ensure the gathering service for patient and staff. When not possible, ensure outsourcing gathering service is in place.
  9. Support national authorities and partners on equipping the health facilities with the necessary hardware and medical supplies including emergency kits to address the existing and foreseen risks and to prevent the dissemination of infectious diseases within the facilities.
  10. In coordination with Supply and WASH/WASTE stakeholder, support comprehensive logistics and service support of ambulatory health facilities (structure, supply, hygiene and waste management).
  11. Train and build capacity of local member state Health Workers/stakeholders on above activities; prepare handover planning and process to transfer of skills and responsibilities to local stakeholders.
  12. In coordination with OSL Fleet/Supply Manager, ensure provision of “ready-to-use” ambulances (kits) and manage ambulance network and staff transport.
  13. Provide patient transportation technical advice to Health partners.
  14. Coordinate with SDB team & family the safe visit of the deceased person in the morgue and the handover of the body.

3. Recruitment Profile

Competencies: Generic

Describe the core, management or leadership competencies required

Enhanced WHO Global Competency Model:

  1. Teamwork
  2. Respecting & promoting individual and cultural differences
  3. Communication
  4. Ensuring the effective use of resources
  5. Producing results

Functional Knowledge and Skills

  • Strong skills and technical knowledge in the field of health facilities and case management.
  • Excellent organizational and managerial skills with the ability to multitask, deliver results in time critical scenarios, identify and solve problems.
  • Demonstrated knowledge and experience in technical health logistics.
  • Proven ability to ensure the effective use of resources.
  • Demonstrated ability to work in multicultural, multidisciplinary environment.
  • Proven ability to manage diverse team across different functional areas.
  • Excellent interpersonal skills with ability to negotiate with and convince officials with tact and diplomacy.
  • Ability to write in a clear and concise manner, and to present information to achieve desired results.
  • Knowledge or understanding of WHO mandate and goals in the emergency incident management context.

Education Qualifications


An advanced university degree (Master’s degree) in construction engineering, logistics or health-related field (related to vaccinations) or other field relevant to functions of the position from an accredited/ recognized institute.



At least seven years’ related experience with international exposure in managing emergency Health logistics operations and outbreak response support part of which in the field supporting emergency humanitarian operations.


Related experience with WHO, the UN system, health cluster partners, recognized humanitarian organizations or international non-governmental organization work in the field of outbreaks and/or health emergency response.

4. Use of Language Skills

Excellent knowledge of English. Knowledge of Arabic is an asset.

Other Skills (e.g. IT)

  • Excellent knowledge of Microsoft Office applications.
  • Demonstrated computer skills with emphasis on databases management
  • Demonstrated skills in using equipment such radio and satellite phones


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
  • Interested candidates must apply on-line through our Stellis recruitment system. For assessment of your application, please ensure that:
    • (I) Your profile on Stellis is properly completed and updated;
    • (ii) All required details regarding your qualifications, education and training are provided;
    • (iii) Your experience records are entered with elaboration on tasks performed at the time.
    • Kindly note that CVs/PHFs inserted via LinkedIn are not accessible.
This vacancy is now closed.
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