Washington Anti-Trafficking Response Network Casework Supervisor

IRC Background:  The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace. 

Job Overview: IRC’s Washington Anti-Trafficking Response Network (WARN) Program offers support to survivors of human trafficking as they rebuild their lives free from trauma and exploitation. The WARN Casework Supervisor supports person-centered, trauma-informed services for survivors of human trafficking by supporting WARN Advocates, collaborating with the WARN team, coordinating referrals, engaging with community stakeholders and partners, providing training and outreach on human trafficking and the needs of survivors, and grant and project management assistance.

Major Responsibilities:

• Responsibilities include, but are not limited to:
• Support WARN Advocates and team in providing trauma-informed, person-centered services to survivors of human trafficking, including direct support and supervision of IRC WARN Advocates
• Utilize IRC’s People Management Standards including regular team and individual meetings, clear expectations, effective feedback, and responsive support
• Ensure provision of high-quality services through training, coaching, case consultation, guidance, resource and referral information, and other supervisory level support to direct services staff individually and in a team setting
• Support team with time management, workload management, managing staff balance and well-being, maintaining professional boundaries, and protecting against burn-out and secondary trauma
• Manage incoming program referrals in partnership with team
• Provide crisis intervention, needs assessment, information, referral, and related response to individuals seeking services
• Respond to participant needs in a supervisory capacity including participant grievances or consultation relating to services provided
• Review and consult on survivor service plans and coordinate provision of financial assistance
• Enter intake, service, and outcome data into IRC’s services management database, “Evidence to Outcomes” (ETO)
• Review and update intake paperwork and process, as needed
• Maintain a limited caseload providing survivors with high quality, individualized, and trauma-informed advocacy and case management services
• Facilitate monthly WARN all team meetings and provide support to WARN team
• Engage with WARN team, IRC network of anti-trafficking programs, Freedom Network USA, and other stakeholders to develop and expand knowledge of human trafficking, survivor perspectives, promising practices, and other relevant information
• Take an active role with WashACT serving on the Survivor Services sub-committee and acting as a member of the WashACT Leadership Team, as appropriate
• In collaboration with WARN team, contribute to continuing development of WARN Advocate Toolkit
• Identify and engage additional community partners and resources to enhance service and support options for WARN participants and ensure entire WARN team have access to newly developed resources
• Ensure timeliness and quality of case reporting into provided data systems and maintain case files with all required documentation and information
• Gather, track, and report monthly and quarterly data and developments
• Support program evaluation and assessment activities
• Engage in regular training and professional development opportunities to further knowledge of relevant topics
• Monitor WARN general email account and respond to inquiries
• Comply with all policies, procedures, and protocols of the agency
• Other activities as needed and assigned

Key Working Relationships:

Position Reports to:  Survivor Services Director

Position Supervises: IRC WARN Advocates/Case Managers, interns, volunteers

Other Internal and/or external contacts:

Internal: WARN Team, Family Wellness Team, Resettlement Team, Employment Team, Immigration Team, Youth Program Team, New Roots Team, Health Empowerment Team, Volunteer Coordinator, Finance Team, Operations Team, Development Team.

External:  API Chaya, REST, KIND, Northwest Justice Project, Northwest Immigrant Rights Project, Seattle Police Department, US Attorney’s Office, Homeland Security Investigations, Washington Advisory Committee on Trafficking, City of Seattle Human Services Division, Washington State Office for Crime Victim Advocacy, Washington State Task Force Against Trafficking in Persons, and additional partners.

Job Requirements:

• Relevant degree or equivalent experience
• Minimum of 3-5 years of experience and deep understanding of human trafficking, serving survivors of human trafficking, trauma-informed approach, and person-centered services
• Proven experience providing crisis intervention, trauma-informed information and referral, and needs assessment to survivors in crisis and/or seeking assistance
• Direct experience with a human rights-based approach to human trafficking
• Practical understanding of existing systems and resources related to human trafficking and survivor support, particularly in Western Washington
• Demonstrated experience working with criminal justice systems and personnel to support and advocate on behalf of survivors
• Knowledge and understanding of advocates’ role in supporting and engaging with survivor leadership initiatives
• Strong collaboration, advocacy, and negotiation skills; experience working collaboratively with multi-disciplinary partners and in a multi-cultural, professional environment
• Strong intercultural communication skills: demonstrated ability to work effectively with people from diverse backgrounds and across language diversity
• Public speaking and professional group facilitation and collaboration experience and abilities
• Committed to anti-racism and continual learning and growth
• Comfortable working in high-stress environments; must be adaptable, flexible, and patient
• Strong organizational and time management skills
• Proven ability to contribute both independently and as a key team member
• Excellent problem-solving skills combined and the proven ability to prioritize duties and manage time effectively
• Professional proficiency in English, both spoken and written and proficiency in Spanish, required; proficiency in other relevant language(s) considered
• Proficient with Windows operating system and confidence in basic computer skills (word processing, email, data entry); willingness to learn new software
• Ability to travel regularly throughout the service delivery area

Working Environment:

• Standard, flexible office environment (both remote and in-office setting available)
• May require occasional weekend and /or evening work and travel

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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