People Services Manager

People Services Manager

Permanent, Full Time – 40 hours per week

Location – Thornhill, Dumfries and Galloway (hybrid working possible)

Salary – £35,000 - £40,000 depending upon experience

Do you have a passion for working with people, thrive on a challenge and are adaptable to change? Do you have experience of leading an HR Administration team?

This is a great opportunity to join a supportive, energetic and dedicated HR team at HALO who love what we do and embrace the challenges as one team in a fantastic organisation. You will play a key role in delivering all aspects of People Services administration for our people who do amazing things to make the world a safer place. And that’s pretty special!

About us

The HALO Trust is the world’s leading humanitarian organisation tackling conflict around the world. The impact of our work is global and multi-faceted, operating at the intersection of defence, diplomacy and development. HALO was set up over 30 years ago and was well known at the time for its work clearing landmines and we now have a much broader remit and are working in 30 countries and territories, in many of the world’s most fragile states, employing 12,500 staff. Our mission is to save the lives and restore the livelihoods of people affected by conflict and they do this through three goals:

Goal 1, protecting lives from explosive hazards such as landmines.

Goal 2: reducing human suffering from armed violence.

Goal 3: building resilient and prosperous communities.

The HALO Trust is seeking a talented People Services Manager to oversee the work of the People Services Team who are responsible for the HR Administration, Travel and Admin for UK and International employees.

Job Purpose

To lead the People Services function and accountable for ensuring that all queries are dealt with in an efficient manner and a right first-time approach. Accountable for service improvements across the colleague pathway and making sure our colleagues are supported through providing an effective and timely service.

Key working relationships (internal): Director of Human Resources, HR team, Colleagues

Key working relationships (external): Diversity Travel

Responsible to: Director of Human Resources

Location: The role will be based at HALO’s office in Thornhill, Dumfries and Galloway and can be done on a hybrid basis for the right candidate.

Key Responsibilities

• Oversee the People Services department ensuring a timely and right first-time service is provided to colleagues.
• Act as the escalation point for general queries from staff on HR administration travel and admin matters.
• With the Head of Employee Engagement, coordinate the annual appraisal data processing ensuring accurate reporting to payroll.
• Create and implement a service improvement plan that streamlines and improves processes with enhanced technology.
• Be accountable for the production of monthly HR KPI reporting data
• Line manager the HR admin and travel and admin teams
• Oversee completion of admin work within the HQ office and cleaning duties in the office and Thornhill cottage
• Be accountable for arranging quarterly review meetings with our travel supplier.
• Monitor travel spend and provide reports on actual spend and areas for improvements

Who we’re looking for:

Essential Qualities

• Excellent organisational and time management skills, with the ability to work autonomously and prioritise tasks in a busy and fast paced environment.
• Excellent customer service/ skills with experience of providing efficient and high quality communicating to supporters or customers, building their engagement and loyalty.
• Excellent administrative skills and experience
• Numerate - able to work comfortably with spreadsheets and information.
• Strong interpersonal skills, with the ability to collaborate effectively.
• Experience of providing administrative support in a busy team to tight deadlines
• Excellent written skills and ability to prepare engaging and appropriate communications to HALO’s staff and as well as provide written content for the wider team, as required.
• A commitment to HALO’s mission and objectives Tenacious, self-starting, and able to thrive in a fluid, entrepreneurial context
• Collaborative, team player, with a good sense of humour
• High standards and a strong sense of pride in your work and commitment to ensuring supporters receive the best possible experience with HALO
• Proven experience of leading a team

Desirable Qualities

• Individual giving/supporter relations experience
• Experience of working in a geographically dispersed large organisation
• HR Generalist
• Process improvement experience

All HALO staff are expected to undertake the following general duties:

• Work within the framework of HALO’s core values, promoting its ethos and mission statement
• Work towards achieving programme and/or group business plan objectives
• Ensure familiarity with and adhere to all HALO policies and procedures and keep informed of HALO activities
• Travel overseas as and when required
• To discharge duties and responsibilities under HALO’s Health and Safety Procedures which may include Risk and COSHH Assessments and participation in evacuation procedures, as necessary.

Benefits of working at HALO:

• Salary of £35,000 to £40,000 dependent upon experience
• Annual Leave: 25 days plus 10 statutory holidays

• Non-contributory life assurance
• Pension contributions matched by HALO up to 5%
• Emergency medical insurance when travelling overseas
• Flexible working policy

To apply for this role, please submit your CV and supporting statement (no more than 2 pages) detailing why you are suitable for this role, before the closing date for applications which is 9 June 2023. If there is a sufficient calibre of applicants, we reserve the right to close the role earlier than the date noted.

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people form a diverse candidate pool.