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Social Protection Communication and Public Information Officer


  • Organization: ILO - International Labour Organization
  • Location: Geneva
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Social Affairs
    • Communication and Public Information
    • Civil Society and Local governance
  • Closing Date: Closed


Grade: P3 

Vacancy no.: RAPS/4/2023/SOCPRO/01
Publication date: 30 August 2023
Application deadline (midnight Geneva time): 30 September 2023


Job ID: 11156 
Department: SOCPRO 
Organization Unit: SOCPRO 
Location: Geneva   
Contract type: Fixed Term 


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations.
  • External candidates.


Staff members with at least five years of continuous service with the Office are encouraged to apply.


Applications from candidates who have already separated from ILO service upon retirement or early retirement, will not be considered.


The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to


The ILO welcomes applicants with experience in working within ILO constituents (governments, employers’ and business membership organizations, and workers’ organizations).


Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome. A list of these countries can be found here: ILO Jobs: Non- and under-represented Member States


In addition to the interviews and tests that any candidate may be required to take, successful completion of the ILO Assessment Centre is required for all external candidates and any internal candidate applying to a higher category.


Notwithstanding the general considerations set out in the ILO Staff Regulations, this vacancy announcement is the only authoritative document pertaining to the qualifications required for this position. The minimum required qualifications were determined in view of the specific duties and responsibilities of this position.


The specific language requirements for this position are detailed hereunder. However, candidates applying for the professional category vacancies who have not already successfully completed their probationary period within the ILO and whose mother tongue is not one of the working languages of the Office (English, French and Spanish), shall be required to possess a fully satisfactory working knowledge of at least one of the ILO working languages. If appointed they may be required to acquire a knowledge of a second working language of the Office during their initial years of service.




The position is located within the Programming, Partnerships and Knowledge-Sharing Unit (SOC/PPKS) of the Social Protection Department (SOCPRO). SOCPRO is responsible for promoting enhanced coverage and effectiveness of social protection for all through efficient and sustainable comprehensive social protection systems, including social protection floors, in line with the Social Protection Floors Recommendation, 2012 (No. 202), the Social Security (Minimum Standards) Convention, 1952 (No. 102) and other ILO social security standards. SOCPRO consists of four units: the Social Policy Unit, the Programming, Partnerships and Knowledge-sharing Unit, the Public Finance, Actuarial and Statistics Unit, and the Actuarial Services Unit. SOC/PPKS is responsible for effectively supporting the management and operations of the Department, coordinating the communication and dissemination of social protection knowledge and providing technical and operational support for the ILO’s Flagship Programme on Building Social Protection Floors for All (Flagship Programme). The unit also contributes to the development, resource mobilization and execution of development cooperation projects of the Department including within the context of the ILO’s Flagship Programme on Building Social Protection Floors for All.
The position is responsible for the production of knowledge products and advocacy/awareness raising materials, communication and dissemination of social protection messages and knowledge products. The position is responsible for the thematic area on social protection communication and education. The position will also contribute to the development and management of the Flagship Programme, by working closely with relevant parties inside and outside the organization. 
The position reports to the Head of the Programming, Partnerships and Knowledge-sharing Unit (SOC/PPKS) of the Social Protection Department SOCPRO.

Specific Duties

1.Act as Coordinator for the production and dissemination of the knowledge products of the Department. This includes the coordination of (i) the production of the publications of the Department including the ILO’s flagship World Social Protection Report; (ii) the development of training tools and materials on social protection; and (iii) the design and management of knowledge platforms and websites.
2.Coordinate the production and publications processing of the products of the Department. This involves editing knowledge products; coordinating the work of editors and translators; revising and validating translations and edited material to ensure conformity with ILO rules and standards; collecting and verifying technical terminology and references; and producing and revising bibliographies. Act as focal point for liaison with the relevant ILO departments responsible for publication production (PRODOC and DCOMM/PUBL).
3.Coordinate the development of training tools and materials on social protection. This includes producing training material; identifying the relevant resources; managing the online training platforms; collaborating with partners; and ensuring regular updates of the training material.  
4.Manage the knowledge-sharing platforms and online learning tools of the Department. This includes specifying IT services; overseeing and validating technical developments; managing content; producing technical content; providing guidance to content administrators and users; and overseeing the work of the IT specialist.
5.Act as Communication Officer of the Department. Contribute to the preparation and implementation of communication strategies and plan, draft and produce communication material (video scripts, newsletters, exhibitions, conferences, news items, web and social media content) and design communication websites. Act as focal point for liaison with the relevant ILO department responsible for Communication (DCOMM). 
6.Provide technical inputs to strategies and communication plans developed in the framework of technical advisory support to constituents and development cooperation projects. Provide technical support to members of the Social Protection Global Technical Team. 
7.Act as Focal point for the thematic area of social protection communication and education. Provide technical advice, participate in training seminars and workshops as resource person.
8.Undertake research, document country experiences, produce methodological material, and provide inputs for technical reports and tools on issues related to the thematic area of social protection communication and education. The documenting of experiences and sharing knowledge will also include aspects that promote gender equality and non-discrimination.
9.Support the organization of meetings and events, in particular with respect to production and publication of content for internal and external communication channels (intranet, web portal, newsletters, social media, etc.).
10.Provide support to the management of the ILO’s Flagship Programme, including its communication activities and production of communication tools.    
11.Participate in developing and facilitating networks and partnerships in the relevant thematic areas by developing and sharing knowledge, building capacities, developing and implementing specific activities. 
12.Contribute to the development of strategies for the engagement of donors for the Flagship Programme in the relevant thematic areas, including project proposals, draft components of progress reports for donors, backstop relevant development cooperation projects.
13.Perform other relevant duties as assigned.
These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

optional section (only if needed)

Generic Duties

  1. Originate, write and edit information material for dissemination. Commission, write or edit brochures, posters, press kits, articles and/or press releases.
  2. Conduct original research for information projects and publications. Analyze and prepare briefing papers on meetings and activities of the organization. Provide senior communication and public information specialists with regular updates on upcoming meetings, conferences and seminars, and with press reviews of articles published in the international media.
  3. Develop automated databases and mailing lists of target audiences, and provide information through such means as press releases, interviews, features, audio/visual productions, etc.
  4. Maintain contacts with media representatives and others to promote the activities of the organization. Ensure that responses to direct or indirect requests for information about the work of the organization promote better understanding of its objectives and activities.
  5. Act as focal point for liaison with identified substantive offices, obtain ongoing information about their areas of activity, arrange for meetings of representatives of substantive units, and brief communication and public information specialists accordingly.
  6. Evaluate the effectiveness of approaches to reach the media and public, undertake active follow up to increase impact, and assist in the launching of promotional campaigns.
  7. Organize seminars, meetings and discussions with media representatives and other concerned parties, and reply to specific enquiries.
  8. Compile and maintain audio/video (A/V) libraries. Conduct research for A/V projects, propose programme formats and technical approaches, coordinate technical standards and ensure the production of language versions, and verify that production work has been completed and within approved budgets.

Required qualifications




Advanced university degree (Master‘s or equivalent) in communication, journalism, social sciences, economics, business administration, public administration or other relevant field.  

A first-level university degree (Bachelor’s or equivalent) in one of the afore-mentioned fields or other relevant field with an additional two years of relevant experience, in addition to the required experience stated below, will be accepted in lieu of an advanced university degree.


At least five years of professional experience related to social protection and communication. Proven experience in the field of social protection is required. Experience with the International Labour Organization or another international organization is an advantage. Knowledge of desktop publishing software (InDesign). Experience in use of social media platforms.  


Excellent command of two working languages (English, French, Spanish) of the Organization, one of which must be English. Knowledge of the third working language (French or Spanish) of the Organization would be an advantage.


In addition to the ILO core competencies, this position requires:

Technical competencies 
Excellent presentation skills. Good knowledge of the organization’s mandate and its programme of activities. Ability to evaluate information needs and to provide appropriate and targeted information accordingly. Knowledge of audio/visual production techniques and methods. Good knowledge of Office's policies, administrative procedures and practices. 

Behavioural competencies 
Ability to prioritize work and to meet strict deadlines. Ability to communicate effectively both orally and in writing. Ability to negotiate. Ability to take initiative. 
Ability to adapt messages to culturally diverse audiences. The ability to work in a multicultural environment and to demonstrate gender and non-discriminatory behaviour and attitudes. 



Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • The first contract will be issued for a twenty-four month period.
  • A successful external candidate will be on probation for the first two years of assignment.
  • Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

For more information on conditions of employment, please visit the ILO Jobs International Recruitment page.


Important Information

Any officials of the General Service category interested in applying to this position are hereby informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position applied for, which may result in substantial changes in their take-home remuneration. In accordance with Article 3.4 of the Staff Regulations, the salary of an official, upon promotion, shall in no case be greater than the maximum salary of the grade to which he or she was promoted. For any questions or clarifications, please contact your HR partner at


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.


Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 3 to 4 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc. for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.


The ILO has zero tolerance for acts of sexual exploitation and abuse (SEA) and is determined to ensure that all staff members and all beneficiaries of ILO assistance do not suffer, directly or indirectly, from sexual exploitation and abuse. 
To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organisation, the ILO may conduct a background verification of candidates under consideration.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

This vacancy is now closed.
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