WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles 

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance 

 

 

 

Job Title: Discovery Lead (Senior Service and Product Designer)

 

Type of Contract: Regular Consultant – CST Level II

 

Division: TECD

 

Duty Station: Remote working

 

Duration: 11 months

 

 

 

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:  

The World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Powered by the passion, dedication, and professionalism of our 20,000 staff worldwide, the World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters, and help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures.

We work to enhance nutrition in women and children, support smallholder farmers in improving productivity and reducing losses, help countries and communities prepare for and cope with climate-related shocks, and boost human capital through school feeding programmes.

In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability – work for which WFP was awarded the Nobel Peace Prize in 2020.

The Technology Division is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the immediate agility required in conflict zones on the one hand and with the longer-term stability to cope natural disasters on the other. TEC Division has embarked in a transformation journey to become a flexible, customer-centric, digital leader.  

Reporting to the Service Design and UX Lead, the Discovery Lead orchestrates the work of cross-functional teams in the inception phase of an initiative, with the objective of making products and services usable, viable and desirable by ensuring the user is put at the centre of the analysis and design process. The Discovery Lead manages the discovery phase, ensuring alignment across team members as well as taking ownership of the research and design portion of it.

The Discovery Lead models “as is” processes and services, analyses the existing landscape to ensure efficient workflows and streamlining of activities, and designs “to be” processes in liaison with business subject matter experts, users and other technology professionals, to make sure future services and products will result in positive customer journeys and meet the needs of the users.

In order to do so, the Discovery Lead also explores the behaviours and motivations of end-users and coordinates the engagement with key stakeholders to architect, model, prototype, and validate process improvements, requirements and functionalities.

 

 

 

ACCOUNTABILITIES/RESPONSIBILITIES:

• Increase the design maturity of the organization and demonstrate the business value of design;
• Manage the overall Discovery and Design Sprint processes, coordinating a cross-functional team of professionals and working with data and qualitative insights, to design new services, solutions and strategic propositions;
• Lead the definition of how processes, systems and data need to evolve to become more effective, using methodologies such as business process modelling (BPM) and service blueprinting;
• Coordinate the effort of cross-functional professionals during the discovery and design sprint and in investigating the feasibility of business process digitalization and automation opportunities, data acquisition and integration among systems, solution definition;
• Lead user research activities to map current needs and pain points and design future experiences of users;
• Lead on the creation of product design artifacts, such as wireframes, high-fidelity prototypes, user journeys and user story maps working to the highest standards of design practice and promoting inclusive design at all levels;
• Compile the improvement canvas and the key discovery artifacts, including defining key metrics and measurements for success; and
• Any other duties as required for the successful delivery of the product or service.

 

 

DELIVERABLES AT THE END OF THE CONTRACT:

• Discoveries and design sprints are set up, orchestrated and finalized to the highest standards of technical feasibility, domain suitability and user desirability.
• The work of cross-functional teams within discoveries and design sprints is smoothly coordinated and orchestrated to achieve the expected results.
• The outcomes and outputs of discoveries are informative about business problem, user needs and their pain points and the solution provided improves the user journey across digital and offline touchpoints;

 

 

 

QUALIFICATIONS & EXPERIENCE REQUIRED: 

 

Education:

• University degree in Psychology, Anthropology, Interaction Design, Human-Computer Interaction, computer science, business administration or related fields.

 

Experience:

• Five years or more of postgraduate progressively responsible professional experience in a service design or product design environment; or 8 years progressively responsible professional experience in a service design or product design environment

 

Knowledge & Skills:

• In-depth knowledge of Human Factors (HF), Information Architecture (IA), Human-Centred Design (HCD), Ethnographic analysis, Design Workshops, Iterative Design, Business Process Analysis (BPA), usability principles, business relationship management, service design, workshop facilitation and user research.
• Proven experience with service design and user research methodologies, including carrying out discovery activities at both strategic and tactical levels and with high technology complexity.
• Proven experience in UX, usability and product design, including knowledge of whiteboarding and UI design tools (Mural, Miro, Figma, etc.)
• Proven experience in working with product design in agile development teams.
• Experience in project management and in managing design teams.
• Strong analytical skills.

 

Competencies:

• Excellent communication and presentation skills;
• Organized and detail oriented with strong judgement/decision-making skills;
• Able to articulate complex application concepts in non-technical language;
• Ability to plan and organize work and communicate effectively;
• Ability to handle a large volume of work and to meet strict deadlines;
• Ability to be resourceful, take initiative and use mature judgment;
• Ability to interact positively with people of different national and cultural backgrounds.

Languages:

• Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

 

 

TERMS AND CONDITIONS:

WFP offers a competitive compensation package, which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: "Our Work" and "Countries" to learn more about WFP's operations. 

 

 

Deadline for applications:  27 Oct 2023 at 11:59pm Rome time (CET/CEST)

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, and complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). 
• Once your profile is completed, please submit your application. 
• Please make sure you upload your professional CV in the English language 
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter 
• Additional documents such as passports, recommendation letters, academic certificates, etc. may potentially be requested at a future time 
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application 
• Only shortlisted candidates will be notified 

 

 

 

 

 

 

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

 

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

 

Saving lives, changing lives