Senior Information Management Associate

Hardship Level (not applicable for home-based)

U (unclassified)PendingUNOPS LICA72024-05-01April 28, 2024Title: Senior Information Management Associate
Project: United Nations High Commissioner for Refugees (UNHCR)
Duty station: Port-au-Prince, Haiti
Section/Unit: Thematic and Operational Support
Contract/Level: LICA-7
Duration: From 1 May 2024 to 31 December 2024 (with possibility of extension)
Supervisor: Senior Operations Coordinator

1. General Background

UNHCR's accountability to affected people (AAP) framework, as outlined in UNHCR's Policy on Age, Gender and Diversity (AGD, 2018), entails commitments and mechanisms to ensure that communities are meaningfully and continuously involved in decisions that directly impact their lives.

The Senior Information Management Associate (Accountability to Affected People) will work under the supervision of Senior Operations Coordinator, and in very close cooperation with the Senior Protection Associate - AAP and the AAP Multifunctional Team. S/he will support the implementation of UNHCR AAP framework, the Operational Guidance on Accountability to Affected People (2020) and the UNHCR’s five-year strategy to strengthen AAP across the Region. The incumbent will work in tandem with the Protection focal points ensuring that participation, feedback and complaint mechanisms are integrated in all national and regional strategies, plans and programmes as well as in emergency situations, from the start of an emergency.

2. Purpose and Scope of Assignment

The incumbent will be responsible for ensuring guidance, coaching, and capacity building for developing and rolling out multidimensional information management processes and tools in a coordinated manner with IMOs, local authorities, UN partners, NGOs, and other AAP and CCE actors. Key responsibilities include designing and implementing an Information Management Strategy and work plan for AAP working groups/structures, establishing and maintaining information databases, managing an inventory and repository of relevant datasets and documents, and providing leadership in information management in evaluations and monitoring. The officer will also support data analysis to improve situational awareness and support evidence-based planning and operations, as well as design and manage AAP and CCE related data collection tools and templates, develop global interagency dashboards, and manage platforms and tools that support data collection and analysis.

All UNHCR staff and affiliates are accountable to perform their duties as reflected in their terms of reference. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

3. Duties

- Undertake a complete mapping of existing tools/systems and technologies for AAP activities used by UNHCR and its project partners in the Haiti and, to the extent possible, include also systems used by other agencies and partners. This includes the “Call/Contact Centers” and messaging tools and their use in the field as well as others referenced in the AAP Operational Guidance, focusing on safe and secure digital communication channels, risk management and integrity related to digital identification.
- In coordination with the HQs-led Common Good data Initiative workstreams #3 on qualitative protection data, and support of Regional in the Americas, develop and implement systems to capture, record and convey data and information collected through:
o participatory assessments,
o report and feedback mechanisms,
o bidirectional communication channels, and
o other participatory means
allowing UNHCR to ensure perspective of individuals and communities is properly integrated to the operational management cycle and to decision making.
- Design and implement Information Management strategies and work plan bringing together AAP efforts and initiatives.
- Develop inter-agency dashboards to visualize evidence based on data coming from social research, community feedback, perception surveys, and rumor tracking.
- Collaborate with other IMOs or M&E working groups to ensure data feeds into the wider AME for the response.
- Manage platforms and tools that support data collection and analysis.
- Implement presence mapping tools (e.g., 5Ws) and associated visualization and insights products (this includes GIS analysis of media, internet, cell phone and agency-level CFMs coverages and gaps).
- Coordinate the deployment of collective CFMs (product owner from the vendors’ perspective), and associated visualization and insights products.
- Ensure Data Responsibility is applied across the AAP IM tools in collaboration and coordination with data protection focal points.
- Support the definition of performance indicators (and its methodology of measurement)
- Support the development of inter-agency information sharing protocols /data-sharing agreements.
- Support monitoring and evaluation of agreed upon collective AAP performance indicators, and associated visualization and insights products.
- Support data analysis to improve situational awareness and support evidence-based planning and operations.
- Support the AAP working group internal knowledge management, and associated platforms.
- Participate and support interagency working group.
- Provide recommendations for scale-up of existing initiatives.
- Perform other related duties as required.

4. Qualifications and Experience

a. Education and Work Experience
4-years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.

Essential
Minimum 4 years information management, data or statistical field, and progressively responsible experience in humanitarian or development situation. Experience with data sharing, data management and data analysis to support policy formulation and implementation.

Desirable
Knowledge of national and international statistical systems, knowledge of international protection, human rights and international humanitarian law, experience in data collection and analysis in field situations, knowledge of GIS and geospatial systems and techniques.

b. Language

- Fluent command of the English.
- The use of French and Haitian Creole are essential.

c. Functional Skills

IT-Computer Literacy
CL-Protection & Solutions Awareness
PR-Protection-related guidelines, standards and indicators
PR-Refugee Protection Principles and Framework
DM-Data collection methodologies
DM-Data Management
DM-ArcGIS (Geographic SP-Topographic Surveying Information System)
MS-Statistics Analysis
MS-Producing Reports
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis

d. Key Competencies

Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies
Judgement and Decision Making.

Cross-Functional Competencies
Technological Awareness
Planning and Organizing
Innovation and Creativity

 

Standard Job Description

Required Languages

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Desired Languages

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Additional Qualifications

Skills

Education

Certifications

Other information

IMPORTANT NOTE: Applicants must have legal residence with valid work permit in Haiti at the time of submitting the application.This position doesn't require a functional clearance

Home-Based

No