Associate Information Systems Officer

 

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local date and time.

 

 

 

The post is located in the Production and Support Unit of the Operations and Support Section of the PCT Information Systems Division. The Section implements the service management framework for the portfolio of business applications supporting a highly successful patent filing treaty. The Section coordinates with the applications development teams, infrastructure teams and end users. It delivers service desk, information architecture and systems operations services to the PCT. The Production and Support Unit oversees a complex and time-sensitive systems operations schedule which is a critical element of the PCT business landscape.  Responsibilities also include end user support, configuration, release, incident and problem management.

 

As a member of this team, the incumbent will contribute to and execute the policy and procedures needed in assuring that the Unit performs all of its functions in a smooth, timely and efficient fashion.  The incumbent reports to the Head, Production and Support Unit of the Operations and Support Section in the PCT Information Systems Division.

 

He or she works under the supervision of the Head of the Production and Support Unit and liaises with concerned IT staff and users within and outside the Division on production, deployment, intervention and maintenance issues.

 

 

 

The incumbent will perform the following principal duties\:

 

(a)      Carry out daily operations tasks on the PCT business applications portfolio ensuring system availability and optimum performance on an ongoing basis.

 

(b)      Establish, maintain, monitor and troubleshoot complex information systems processes and critical events that contribute to business operations; perform recovery exercises including coordination with stakeholders.

 

(c)      Perform software development, maintenance and debugging of PCT applications, including the Electronic Document Exchange system.

 

(d)      Perform systems and data analysis tasks; compile and analyze statistics on production activities and prepare related reports.

 

(e)      Perform unit, system and integration testing and assist users with user acceptance testing.

 

(f)       Establish, support and execute repeatable processes to ensure, automate and/or optimize the PCT Operations schedule and maintain system security and integrity.

 

(g)      Troubleshoot and provide technical support to users to diagnose and resolve problems; escalate complex issues requiring further investigation/intervention; provide guidance on the use of new techniques, monitor transactions to measure performance and continued improvement of systems.

 

(h)      Update and maintain operational and technical documentation.

 

(i)        Keep up to date with new technology, make proposals to supervisor and assist in its assessment.

 

(j)        Perform other related duties as required.

 

 

 

Education\:

 

       Essential

       First-level university degree in computer science or a related field.

       Desirable

       Information Technology Infrastructure Library (ITIL) V2 or V3 certification.

Experience

       Essential

      At least three years of relevant professional experience, working in a team environment.

       Desirable

      Experience in working in a highly confidential and secure environment, involving sensitive information data flows.

Languages

       Essential

       Excellent knowledge of English.

       Desirable

       Knowledge of French.

 

Job-related competencies

       Essential

Good knowledge of relational databases and SQL language.  Good knowledge of Java language.

Good knowledge of data management and XML.

Good knowledge of production procedures and data flows.

Analytical and problem-solving skills.

Ability to work on own initiative as well as a member of a team.

Ability to troubleshoot under pressure.

      Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

 

 

1.  Communicating effectively.

2.  Respecting individual and cultural differences.

3.  Showing team spirit.

4.  Managing yourself.

5.  Producing results.

6.  Embracing change.

7.  Respecting ethics and values.

 

 

 

Mobility\:  Candidates appointed to an international position with WIPO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

 

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.  The figures quoted below are based on the May 2017 rate of 67.1%

 

 

P2
Annual salary	$46,026
Post adjustment	$30,883
Total Salary	$76,909
Currency USD

 

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.